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Unisys Outsourcing

Unisys Outsourcing. Achieving Business Value from Outsourcing: Delivering What Clients Value Most Alfred G. Binford Vice President and Managing Partner Global Outsourcing and Infrastructure Services, North America. Top 10 CEO Challenges. Relative ranking.

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Unisys Outsourcing

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  1. Unisys Outsourcing Achieving Business Value from Outsourcing: Delivering What Clients Value Most Alfred G. Binford Vice President and Managing PartnerGlobal Outsourcing and Infrastructure Services, North America

  2. Top 10 CEO Challenges Relative ranking Cite challenge as being “of greatest concern” The Conference Board, CEO Challenge, 2006

  3. Acquiring New Customers Building Closer Relationships with Existing Customers Developing New Products and Services Process/Performance Improvement Use IT to Automate Processes/ Functions Integrate Suppliers/Partners/Alliances Scale through Domestic and International Expansion Offshoring/ Outsourcing The CEO ChallengeAligning Strategy and Execution

  4. NYSE, CEO Report 2007, May 2006Note: In 2005 study the “about the same” option was not given as a choice, so percentages for both more and less important are higher for most factors The CEO ChallengeImportance of Performance Measures Compared with Three Years Ago

  5. Onsite BOT Offshoring Outsourcing Global Sourcing ODC Multishore Captive Center Onshore Glocal ITO BPO Offsite Insourcing Nearshore Homeshoring Understanding all the Jargon Strategic Approach Is Needed for Planning A Proven Operational Framework Is Required for Successful Execution

  6. Outsourcing Perceptions Versus Reality

  7. Getting it Right Outsourcing is a balancing act • The entire organization is impacted – not just IT • Thorough engagement scoping is series of internal (“client-side”) and external negotiations • Defining “must-haves” and “nice-to-haves” Governance is key • Cannot throw IT or the Business Process “over the wall” • Supports accountability and processes clarity Corporate culture(s) matter • HR is right! The decision to outsource requires strong communications and training • Outsourcing is a partnership – cultures must be compatible Seek partnership and strong relationships • Management model must be flexible & responsive • Operate under the spirit of the contract and focused on prime objectives

  8. Achieving Outsourcing Success Despite eye-catching headlines, there are many more successes than failures Approaches for assuring success • Need for a well defined Scope of Work • Modeling must be more than academic exercises • Flexibility is essential • Visibility makes all the difference • Governance is a core function • Results (TCO) must be measurable

  9. Unisys Solutions that Meet Client Needs • Payments • Check processing • Remittance Processing • Mortgage Processing Business Process Outsourcing • Application Services • End User Services • Enterprise Computing • Network & Security Infrastructure Technology Support andMaintenance IT Outsourcing • Multi-vendor Services • Private Label Services

  10. …consistent delivery on a global basis Consistent Service Experience Delivered Anywhere, Any timeGlobal Service Centres… All Operating on a Common Platform

  11. ….with consistent processes globally Thousands of “feet on the street” – Integrated across more than 100 countries

  12. With Deep Credentials in the Markets We Serve 88 percentof the world’s banks rely on Unisys 8 of the top 10 global life and pension insurers are Unisys clients 7.5 million bank accounts are protected by Unisys Managed Security Services 115 million Brazilians vote electronically with Unisys solutions 600 airports worldwide use Unisys solutions 100 carriers in 40 countries 250 million income tax returns are processed annually using Unisys systems 50 percentof the world’s checks are processed by Unisys solutions 58 million citizens worldwide use Unisys smart cards 300 justice agencies worldwide partner with Unisys 1 billion airline bags are cleared annually using Unisys solutions 100 million FT Orange voicemail transactions daily 35 percent of the world’s air cargo is processed by Unisys solutions 25 countriesacross whichUnisys operates the world’s largest RFID network 1,500 government organizations are Unisys clients 20 US airports use Unisys biometric solutions 29 percentof all air passengers are served using Unisys solutions 150 million voicemail subscribers worldwide Outsourcing Enables Change, and Supports Growth!

  13. Thank You!

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