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This service learning project focuses on analyzing and improving volunteer management at Planned Pethood, a 501(c)(3) organization in BG and Toledo. The study examines issues such as communication gaps, disorganization at events, and insufficient volunteer guidance, while proposing actionable solutions for improvement. Insights gained from field research will enhance the operational efficiency of the organization and ultimately benefit the community by addressing the rising population of stray animals, which are linked to economic conditions.
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Planned Pethood Madison Huff
Background information • Sophomore student in Management and Economics • Service learning project for Presidential Honors • Passion for animals, prior experience • Planned Pethood, 501-3C organization based out of BG and Toledo area
Inspiration • Pet Pals Club in High School • Family influence • Various articles depicting correlation of economy and stray animals
research • Various articles relating the number of stray animals to economic conditions • Main focus on field research • Video you may see later summing up the articles
Statement of need • Articles depict a legitimate problem • More animals being euthanized as a result • Strays can endanger the community • Spread disease
purpose • Act as a consultant in analyzing the organization through field research • Provide the organization with critical feedback • Solutions to potential or existing issues • Ways of implementation • Help the organization • Have fun with the animals
Potential learning outcomes • Power structures in non-profits • First hand consulting experience • Connecting economics with real-world issues • Taking an observational role in an organization • Applying business to service
Field research • Attended Planned Pethood sponsored Dog and Cat Adoptions • Saturdays and Sundays at local Petsmart locations • Walked dogs • Cleaned cat crates • Referred interested adopters to appropriate personnel
Apparent issues • Communication between volunteers • Disorganization at events • Lack of attire to signify volunteers • Absence of guidance to volunteers • Email set up is too vague • Lack of marketing of the animals • Lack of appreciation • Different coordinators each time • Too small of a location
Issues, Cont. • No central location • Phone communication is difficult • Timing of events are always the same • Not many responsibilities for volunteers • Improper use of volunteer time • No obvious leadership structure
Possible Solutions • Communication between volunteers • This is the fundamental issue; many different components need to be sought out to assist in this issue • Disorganization at events • Obtain a larger area, or be outdoors when possible, volunteer sign in sheets, and a volunteer liaison/ coordinator • Lack of attire to signify volunteers • Nametags, smocks, t-shirts, buttons, etc. • Absence of guidance to volunteers • Online list of responsibilities, name of coordinator • Email set up is too vague • Implement ListProcs and separate email addresses for each position
Solutions, Cont. • Lack of marketing of the animals • Facebook “sharing”, similar to “Gently Used Pets” idea • Twitter tweets available for retweets with pictures and description • Local news, Sentinel Tribune & Toledo Blade animal sponsoring • Lack of appreciation • Send out emails of appreciation to volunteers who sign in at adoption/ fundraising events • Different coordinators each time • Establish a more stable “head volunteer” for each event for contacting and reporting, easy to find • Too small of a location • Research other local stores who would allow something like this, and has a larger floor space. Ideally, a central location.
Solutions, cont. • No central location • Seek out other location opportunities • Phone communication is difficult • Separate numbers to call, best times to call • Timing of events are always the same • Diversify times and days of adoptions to allow for different “market segments” • Not many responsibilities for volunteers • Provide a list of things volunteers can be doing, along with who to seek out to find tasks • Improper use of volunteer time • By delegating tasks to volunteers, it relives stress and promotes efficiency • No obvious leadership structure • Set name of who I would be reaching
Gained knowledge • Insight to an organization can be better assessed when bias is removed, and fresh eyes can shed light on unseen issues • Persistence is key • Look for warning signs early on • Expectations differ greatly • Power structures hold purpose • Communication is the backbone of organizations
What I would do differently • Make it clear to many people in the organization of my intentions • Meet face-to-face with a representative and share this information along the way • To have someone give me feedback • Provide Planned Pethood with this information
Why should you care? • Strays are correlated with economic measures • Spread diseases • Danger to the community • Can’t help themselves
Video • A video about Stray Animals and the Economy • http://www.youtube.com/watch?v=76d1tZshLzo&feature=player_embedded
Literary Sources • http://www.happensingreece.com/stray-animals-phenomenon-explodes-in-greece-of-the-economic-crisis/ • http://smallhold-pioneerpreppy.blogspot.com/2012/02/stray-animals-as-economic-indicator.html • http://reynoldswriting.hubpages.com/hub/Pets-DownEconomy • http://voices.yahoo.com/the-worse-economy-more-stray-8648923.html • http://www.azcentral.com/pets/articles/2009/05/15/20090515gl-nwvdogs0516.html • http://www.altoonamirror.com/page/content.detail/id/545100/Officials--Economy-behind-surge-in-stray-dogs-at-shelters.html