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Quality Matters. Jennifer Strickland, PhD , [email protected] What is it anyway?. Quality Matters (QM) is a faculty-centered, peer review process designed to certify the quality of online and hybrid courses and online components

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quality matters

Quality Matters

Jennifer Strickland, PhD, [email protected]

what is it anyway
What is it anyway?
  • Quality Matters (QM) is a faculty-centered, peer review process designed to certify the quality of online and hybrid courses and online components
  • A faculty-driven, collaborative peer review process
  • Committed to continuous quality improvement
  • Based in national standards of best practice, the research literature and instructional design principles
  • Designed to promote student learning and success
Course Meets Quality Expectations

Course Revision

Faculty Course Developers

Quality Matters Course Peer Review Process


National Standards & Research Literature



Faculty Reviewers


Peer Course Review


Instructional Designers

qm certified peer reviewers
QM Certified Peer Reviewers
  • QM-Certified Peer Reviewers
    • How to interpret the standards (with examples and annotations)
    • How to evaluate a course (hands-on with sample course)
  • Reviews are conducted by teams of three peer reviewers
    • Master Reviewer/Chair
    • Peer reviewer (external)
    • Peer reviewer (SME)
quality assurance
700+ faculty trained to review online courses using the rubric
  • individuals from 158 different institutions in 28 states
  • More than 2,500 faculty and instructional design staff participated in Quality Matters workshops
Quality Assurance
the rubric is the core of quality matters
The Rubric is the Core of Quality Matters
  • 40 specific elements across 8 broad areas (general standards) of course quality
  • Detailed annotations and examples of good practice for all 40 standards
  • http://www.qualitymatters.org/FIPSE.htm
course alignment
Course Alignment
  • 5 of the 8 general standards should align:
    • Course Overview and Introduction
    • Learning Objectives
    • Assessment and Measurement
    • Resources and Materials
    • Learner Interaction
    • Course Technology
    • Learner Support
    • ADA Compliance

Key components must align

  • 1.1 Instructions make clear how to get started and where to find various course components.
  • 2.1The course learning objectives describe outcomes that are measurable.
  • 3.1 The types of assessments selected measure the stated learning objectives and are consistent with course activities and resources.
common areas for improvement 2006 2007 based on 95 reviews
Common Areas for Improvement (2006-2007, based on 95 reviews)
  • Learning objectives at module/unit level (II.2): 45%
  • Self-check/practice with quick feedback (III.5): 42%
  • Instructions to students on meeting learning objectives (II.4): 40%
  • Alternatives to auditory/visual content (VIII.2): 39%
  • Clear standards for instructor availability(V.3): 37%
maricopa quality matters
Maricopa Quality Matters
  • Maricopa/MCLI is the statewide consortium lead
  • Ten QM Maricopa Colleges
  • Other online Course Evaluation Resources
  • 67 faculty members, instructional designers and technologists are certified peer reviewers
  • College-Based Steering Team
impact on faculty support
Impact on Faculty Support
  • Nationally, 89% of respondents would recommend the QM review process to others
  • Sample comments
    • I was too close to see what could be improved.
    • Provides a great way to get an objective view of your course.
    • It made all of my online courses better.
    • It provides a view from a more student-oriented perspective.
    • It provides a look into potential student problems areas for course completion.
    • Many elements that might contribute to a student withdrawing can be eliminated.
qm is about course design
QM is about peer reviewQM is about course design

Not evaluation

Not teaching;

QM is about improving Student Success online

Through effective and consistent course design