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Communicate with customers & Colleagues from diverse background. Week (13). Australia Culture. CHARACTERISTICS: 42% of the population were born overseas or have at least one parent born overseas. About 17% of the population speak a language other than English at home.
Australians are known to be warm, friendly, and informal and dislike overly expressive or "gushy" behaviour in any form.
CUSTOMSAs most visitors already know, the graceful act of bowing is the traditional greeting for the Japanese.
DOING BUSINESS WITH THE JAPANESEThe seemingly simple act of exchanging business card represents not only one's identity but also one's station in life.
It is extended forward in a respectful gesture with the printing pointed considerately toward the other person. A slight bow is made at the same time.
Examine it carefully, and then place it on the table in front of you for further reference.
When in meetings, periods of silence may occur. This is perfectly acceptable and customary. During these periods, the Japanese may even raise their eyes to look over the heads of others while contemplating.
Among the Japanese, smiling often can cover a gamut of emotions: happiness, anger, confusion, apologies, or sadness.
Some differences between Americans and Australians. One major difference between Australians and Americans is that Americans are generally more concerned about standards of efficiency productivity, and profitability than Australians.
The same applies to people performing a service. In the USA such people are seen as a professional carrying out a service.
A SIGNIFICANT CULTURAL DIFFERENCEAs we have seen, the differences between Australians and Americans can be overcome with improved cross-cultural training. In this way, those working in our service industries can learn to understand and appreciate these differences.
BODY LANGUAGEA firm handshake plus direct eye contact is the standard form of greeting in Canada. Men should shake hands with women if they offer their hand, but many women will just say "hello", perhaps with a nod of the head and not shake hands.
Good eye contact is important, whether it is during business or social conversation. In social situations, men will usually rise when women enter a room.
When arriving to meet a group of people, shake hands with each and every person.
Men enter a restaurant before women, unless they are elderly or higher status. One reason is, according to the custom; the man is inspecting the restaurant to see if it is proper for a woman to enter.
A good general rule when eating is to watch and follow the actions of your German host.
When dining out, summon waiters at restaurants by raising the hands. To signal that you would like the cheque (called "the bill" here), make a motion with both hands as if you were signing your name on paper.In Scotland, unlike many European countries, eating on the street is considered acceptable.Loud conversations and any form of boisterousness in public places should be avoided.Avoid staring at someone in public. Privacy is highly valued and respected in Europe.The "queue" or line of people is considered almost sacred.
You must never "jump the queue", meaning to butt or push your way into a line of waiting people.If you smoke, it is the custom to offer cigarettes to others in your conversational group before lighting up.