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SP-FUNDED TEMPORARY ACCOMMODATION FOR THE HOMELESS: A PERFORMANCE EVALUATION Presentation to CRISPP/SP Homelessness Event by. John Palmer NORTH HARBOUR CONSULTING March 2012. TEMPORARY ACCOMMODATION FOR THE HOMELESS: A PERFORMANCE EVALUATION.

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John palmer north harbour consulting march 2012
SP-FUNDED TEMPORARY ACCOMMODATION FOR THE HOMELESS: A PERFORMANCE EVALUATIONPresentation to CRISPP/SP Homelessness Eventby

John Palmer

NORTH HARBOUR CONSULTING

March 2012


Temporary accommodation for the homeless a performance evaluation
TEMPORARY ACCOMMODATION FOR THE HOMELESS: A PERFORMANCE EVALUATION

HOMELESSNESS IN NI

  • NIHE is the statutory homelessness agency for NI

  • 18,000 to 21,000 households per annum applied to NIHE for assistance between 2003/04 and 2010/2011

  • 6,500 to 9,000 p.a. awarded ‘full duty applicant’ status

  • Households are defined as ‘homeless’ if

    • there is no accommodation that they are entitled to occupy; or

    • they have accommodation but it is not reasonable for them to continue to occupy this accommodation

  • If they are ‘roofless’ and ‘vulnerable’ NIHE has a duty to consider their immediate needs and offer temporary accommodation with support if appropriate

North Harbour Consulting 2012


Temporary accommodation for the homeless a performance evaluation1
TEMPORARY ACCOMMODATION FOR THE HOMELESS: A PERFORMANCE EVALUATION

ROUTES INTO TEMPORARY ACCOMMODATION

  • NIHE has four main options for the provision of temporary accommodation

    • SP-funded hostels owned by NIHE (for families and single people)

    • SP-funded accommodation provided by the voluntary sector (mainly single people)

    • Private sector accommodation (families and singles) not SP-funded

    • Accommodation with family or friends

  • This research focussed on the first three options

North Harbour Consulting 2012


Temporary accommodation for the homeless a performance evaluation2
TEMPORARY ACCOMMODATION FOR THE HOMELESS: A PERFORMANCE EVALUATION

FUNDING TEMPORARY ACCOMMODATION

  • Two main sources

    • Housing Benefit funds housing costs

    • Supporting People Grant funds housing-related support

  • SP funding for ‘temporary accommodation’ is provided on the basis that

    • It is not permanent housing and is normally provided for 1 year or less

  • However, this aim can be frustrated by:

    • Non-availability of permanent move-on accommodation

    • Resident’s continuing need for intensive support

    • Quality of temporary accommodation vs permanent accommodation (consumer preference)

    • Provider’s performance

North Harbour Consulting 2012


Temporary accommodation for the homeless a performance evaluation3
TEMPORARY ACCOMMODATION FOR THE HOMELESS: A PERFORMANCE EVALUATION

SIZE OF THE SP-FUNDED HOUSING SECTOR IN NI

  • Approximately 1,500 places in Supporting People-funded temporary accommodation for homeless

  • The research found that the average length of stay is 7.5 months

  • Therefore temporary accommodation provides for approx 2,500 households each year - far fewer than the 6,500 to 9,000 households accepted as FDA

  • This results in significant use of the private rented sector

  • It puts a premium on provider performance in SP-funded accommodation – the focus of the research

North Harbour Consulting 2012


Temporary accommodation for the homeless a performance evaluation4
TEMPORARY ACCOMMODATION FOR THE HOMELESS: A PERFORMANCE EVALUATION

STATISTICS

  • 110 providers of SP-funded accommodation – elderly, disabled, mental health specialist services, and homeless services

  • 38 providers with temporary accommodation for the homeless included in this study, providing

    • 96 schemes

    • 1460 units of accommodation (the term covers houses, flats, bedspaces in shared accommodation etc)

  • Contract value in 2010/2011 = £23,073,000

North Harbour Consulting 2012


Temporary accommodation for the homeless a performance evaluation5
TEMPORARY ACCOMMODATION FOR THE HOMELESS: A PERFORMANCE EVALUATION

AIMS OF THE RESEARCH

  • To develop and apply performance measures that are appropriate for different providers and schemes

    • To form a basis for benchmarking ‘good’ and ‘weak’ performance

    • To form a basis for comparing the performance of providers / schemes on a like for like basis

    • To inform the strategy for Supporting People funding and reviews of the Homelessness Strategy

North Harbour Consulting 2012


Temporary accommodation for the homeless a performance evaluation6
TEMPORARY ACCOMMODATION FOR THE HOMELESS: A PERFORMANCE EVALUATION

PERFORMANCE MEASURES

  • Success in meeting capital funding and environmental health requirements (where relevant)

    • Standard of accommodation assessed through survey

  • Providers’ success in meeting SP funding requirements

    • maximising use of their accommodation (‘occupancy’)

    • demonstrating that accommodation is being provided on a temporary basis (‘length of stay’)

    • ensuring that people leaving temporary accommodation do so on the basis of a planned move minimising the risk of repeat homelessness (‘% leaving on basis of a planned move’)

  • Four value for money tests

    • SPG per unit, SPG + HB per unit, SPG per user, SPG + HB per user

North Harbour Consulting 2012


Temporary accommodation for the homeless a performance evaluation7
TEMPORARY ACCOMMODATION FOR THE HOMELESS: A PERFORMANCE EVALUATION

METHODS OF PERFORMANCE MEASUREMENT

  • % score against a minimum standard or benchmark set by SP team

  • Ranking of scheme against other comparable schemes on % score

  • Rank of ranks (a cumulative score) across

    • Management indicators

    • Financial indicators

    • Management plus financial indicators

  • Traffic light system to highlight good and weak performers

North Harbour Consulting 2012


Temporary accommodation for the homeless a performance evaluation8
TEMPORARY ACCOMMODATION FOR THE HOMELESS: A PERFORMANCE EVALUATION

1. ANALYSIS BY CLIENT GROUP

Big differences on some measures

North Harbour Consulting 2012


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TEMPORARY ACCOMMODATION FOR THE HOMELESS: A PERFORMANCE EVALUATION

PROPERTY SURVEY

North Harbour Consulting 2012


Temporary accommodation for the homeless a performance evaluation10
TEMPORARY ACCOMMODATION FOR THE HOMELESS: A PERFORMANCE EVALUATION

OCCUPANCY

North Harbour Consulting 2012


Temporary accommodation for the homeless a performance evaluation11
TEMPORARY ACCOMMODATION FOR THE HOMELESS: A PERFORMANCE EVALUATION

THROUGHPUT

North Harbour Consulting 2012


Temporary accommodation for the homeless a performance evaluation12
TEMPORARY ACCOMMODATION FOR THE HOMELESS: A PERFORMANCE EVALUATION

% PLANNED MOVES

North Harbour Consulting 2012


Temporary accommodation for the homeless a performance evaluation13
TEMPORARY ACCOMMODATION FOR THE HOMELESS: A PERFORMANCE EVALUATION

OVERVIEW OF MANAGEMENT PERFORMANCE

  • 26% either had green traffic lights for all the assessments, or a combination of green and light yellow (signifying minor issues only)

  • 74% had either red or amber traffic lights, and in some cases a combination of the two, for one or more of the performance measures

  • 28% had a red traffic light for one of their performance measures

  • 2 schemes had two red traffic lights for management performance; one scheme had three red traffic lights for performance

North Harbour Consulting 2012


Temporary accommodation for the homeless a performance evaluation14
TEMPORARY ACCOMMODATION FOR THE HOMELESS: A PERFORMANCE EVALUATION

SPG / UNIT / WEEK

North Harbour Consulting 2012


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TEMPORARY ACCOMMODATION FOR THE HOMELESS: A PERFORMANCE EVALUATION

SPG + HB / UNIT / WEEK

North Harbour Consulting 2012


Temporary accommodation for the homeless a performance evaluation16
TEMPORARY ACCOMMODATION FOR THE HOMELESS: A PERFORMANCE EVALUATION

SPG / USER / WEEK

North Harbour Consulting 2012


Temporary accommodation for the homeless a performance evaluation17
TEMPORARY ACCOMMODATION FOR THE HOMELESS: A PERFORMANCE EVALUATION

SPG + HB / USER / WEEK

North Harbour Consulting 2012


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TEMPORARY ACCOMMODATION FOR THE HOMELESS: A PERFORMANCE EVALUATION

TRAFFIC LIGHT ANALYSIS – OVER-VIEW

North Harbour Consulting 2012


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TEMPORARY ACCOMMODATION FOR THE HOMELESS: A PERFORMANCE EVALUATION

RANKING ANALYSIS – OVER-VIEW

North Harbour Consulting 2012


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TEMPORARY ACCOMMODATION FOR THE HOMELESS: A PERFORMANCE EVALUATION

ADDRESSING THE RESEARCH QUESTIONS

Your comments welcome

North Harbour Consulting 2012


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TEMPORARY ACCOMMODATION FOR THE HOMELESS: A PERFORMANCE EVALUATION

VARIABLES AND PERFORMANCE MEASURES

  • Methodology

    • Gives a good over-view

    • Allows relevant comparisons between types of scheme and providers

    • But is essentially quantitative and misses quality

  • Quality Assessment Framework (QAF) method available

    • But labour intensive

  • Suggest QAF is used as a basis for

    • Peer group reviews by providers to raise standards and promote good practice

    • Targeting weaker performers for review by NIHE

North Harbour Consulting 2012


Temporary accommodation for the homeless a performance evaluation22
TEMPORARY ACCOMMODATION FOR THE HOMELESS: A PERFORMANCE EVALUATION

INFORMING THE SP & HOMELESS STRATEGIES (1)

  • The research has raised important issues about:

    • the need for a whole systems approach that integrates needs analysis on both a socio-economic and spatial basis with commissioning, so that the clustering of schemes in particular localities – a feature of much provision outside Belfast – does not lead to significant gaps in provision

    • shortcomings in the systems, processes and procedures through which different types of homeless person have their needs assessed, and are then assigned to an accommodation-based scheme funded by SPG or one in the private sector where standards vary and support is often not available.

North Harbour Consulting 2012


John palmer north harbour consulting march 2012
SP-FUNDED TEMPORARY ACCOMMODATION A PERFORMANCE EVALUATIONFOR THE HOMELESS: A PERFORMANCE EVALUATIONPresentation to CRISPP/SP Homelessness Eventby

John Palmer

NORTH HARBOUR CONSULTING

March 2012