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Disaster Recovery Transformed into Business Continuity

Disaster Recovery Transformed into Business Continuity. Kevin Gunn Director of Technology Services City of Denton. City of Denton. City of Denton. 94 square miles 114,000 population Two Major Universities University of North Texas (36,000 enrollment)

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Disaster Recovery Transformed into Business Continuity

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  1. Disaster Recovery Transformed into Business Continuity Kevin Gunn Director of Technology Services City of Denton

  2. City of Denton

  3. City of Denton • 94 square miles • 114,000 population • Two Major Universities • University of North Texas (36,000 enrollment) • Texas Women’s University (14,000 enrollment) • Denton Airport 8th busiest in Texas • Solid Waste, Water, Wastewater and Electric Utilities • $590M Annual expenditures

  4. Potential for Disaster

  5. Potential for Disaster

  6. Potential for Disaster April 3, 2012

  7. Outage Costs • Fire Department – 30 calls for service per day • Police Department – 100 calls for service per day • Utility Collections - $188K per day • Courts Collections – $87K per day • Water/ Electric Meter readings – 5,000 per day • Email – 250,000 sent/ received per day

  8. Enabling Technologies • Virtualization – VMware hypervisor • Cisco UCS Blade servers and Nexus 5000 switches • EMC VNX5300 SAN

  9. New Facility • Electric Operations building a new facility for Systems Operators • 3.5 miles from primary data center • Built to withstand EF3 tornado • Outside of 500 year flood plain • No adjacent railroad

  10. DR Site

  11. DR Site

  12. Active-Passive Data Access Before VPLEX Site A Site B Active-Passive Site Data on disaster recovery site is used on failure Outage to moveapplications SYNCHRONOUS/ASYNCHRONOUS REPLICATION

  13. vPlex

  14. Federated Data Access With VPLEX Site A Site B Active-Active Site VPLEXMetro DISTRIBUTED VIRTUAL VOLUME TRANSFER PROTOCOL VPLEX enables active use of resources at two sites

  15. Demonstration

  16. Expenses • vBlock, Nexus 7K, and Professional Services $670K • vPlex $180K (25 percent)

  17. I don’t have $850K

  18. Business Continuity Planning

  19. Ask Customers to Consider • Critical processes to restore and what time frame • Personnel involved and alternates • Resources needed to support these processes • Expectations for day zero through day three • Expectations for day four through full recovery • Contact information

  20. Critical Process • Not everything! • Collect revenue • Operations moving • Responders and cleanup

  21. Personnel • One person that owns the process and an alternate pg 16 • Coordination • Empowered to make decisions • Know the process and resources needed

  22. Resources • Alternate facility pg23 • Desktops computers • Phones • Analog/fax lines • Electronic and paper files • Internal and external support for the process (e.g. other departments, vendors, regulatory agencies)

  23. Expectations • Zero to three days restoration time frame • Changes needed for Day 4 to complete restoration

  24. Denton Airport Plan Document • BCP page 28

  25. Documentation Example and blank forms located at: http://www.cityofdenton.com/index.aspx?page=1608

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