Important features to look for in a forex client cabinet

2. You understand that the primary way your forex clients interact with you is through the Client Cabinet, which is also known as the Trader's Room. If you want your brokerage business to succeed, your trader's room must make the entire process effortless, from onboarding to looking at trade activities.Here are features to look for in a client cabinet. Let’s break it down into key points, so you aren’t missing anything. Introduction

3. Feature 1 Client Onboarding: • Once your demo has impressed a client and they have agreed to use you as their broker, onboarding is the next step • This is where a couple of small errors can throw them off and make them lose whatever trust they had in you based on your promises and the demo • To avoid this, it’s important to ensure that the onboarding process is smooth and free of errors • The faster the Onboarding & KYC process is completed, the sooner your clients can start making trades.

4. Feature 2 User Interface: • Since your client cabinet is where your customers will be spending most of their time, it’s essential that the platform is simple and easy to use • An overly complicated one will drive people away sooner or later • The look & feel of the interface also plays a major role as it affects one’s mood and engagement • An aesthetically pleasing dashboard adds immense value to the user experience, ensuring that your clients remain interested in trading on your platform

5. Feature 3 Technology Integration: • Your client cabinet must be well integrated with your CRM and MT4/MT5. This allows you as a broker to track trading activities and client data with ease • One other important technical aspect is the integration with payment service providers (PSPs) • Once your client is set up, the client cabinet should make the funding process as simple as possible for them • Since different clients have different choices when it comes to mode of payment, it is important that you integrate with all the major providers and some common smaller PSPs as well

6. Feature 4 Dashboard: • A comprehensive dashboard with a snapshot of all client trading activity and trade history is a basic must-have • This way the need to reach out to the forex brokerage for these trivial details is reduced

7. Feature 5 Ease of transactions: • The Client Cabinet / Trader’s Room must have a feature to withdraw and deposit at a single click without too many complicated processes

8. Feature 6 Access to edit client profile: • Clients must be able to change their personal details such as phone number, address, email, name, etc. by submitting necessary ID documents to support the change requested (which should again reroute the system to KYC process) • Once the documents are verified the account can be updated with the updated information

9. Feature 7 Additional features: • Clients must be able to open additional trading accounts, manage their e-wallets allowing them to move funds between their crypto and fiat wallets to fund their trading accounts • Additionally, if you are a broker that offers leverage trading, the client must be able to change the percentage of leverage

10. Feature 8 Security: • Security is the most important facet of a Trader’s Room. • Since a trader’s room or a client’s area is a cloud-based platform, it's vulnerable to security threats. • Therefore a robust system in place will protect your clients and your forex brokerage from such vulnerabilities.

11. Feature 9 Ticketing System & Support: • It’s a given that any business that deals with clients directly requires customer support, and your forex brokerage is no exclusion. • A meticulous ticketing and support system built within the Client‘s Area / Trader’s room ensures any queries or requests raised by your customers flows directly into your Forex CRM • This can be further routed to your customer support team to be resolved at the earliest

12. Feature 10 Multilingual: • One of the ways to make your global clientele feel comfortable is to offer your services in their native language • Although it might not be possible to cater to all the languages, covering at least the major languages will ensure a much larger audience • You as a broker can then attract and convert clients from various regions, multiplying your possibilities beyond imagination. That being said, it is important to ensure that the essence of your offering is not lost in translation

13. Get in touch with Sanfrix to request a free demo of our Client Cabinet. Also, our senior consultant can help you understand how this can be fully customised to your brand.

14. Here’s how Sanfrix can help you on this journey...

15. Sturdy CRM customised for Forex brokerages with unified communications, KYC, customer journeys, insightful reporting and more. COMPANY INCORPORATION Sanfrix has initiated several exchanges and brokerages from various jurisdictions and can help you too, making the entire set up hassle-free. TECHNOLOGY We offer advanced trading platforms, payment integration services and all the technology you need at an affordable cost. LIQUIDITY We offer deep liquidity with customised pricing and execution analytics to make sure all your liquidity needs are met. CRM & BACK-OFFICE STRATEGIC PARTNERSHIP Continued strategic partnership, free consultation support and 24/6 customer support from our Chief Success Officer.

16. Sanfrix can help you with all your forex needs and has helped several forex brokerages double their profits by simply implementing the right tools. Question is… Will yours be one of them? Contact Us +65 9860 7215 sales.sanfrix sales@sanfrix.com t.me/sanfrixltd