NEC Desktop Suite First Choice Communication Services Inc www.FCCSINC.com. Desktop Suite . Single Software Load Included with Each System 60 Day Trial License Individual Licenses enable: Desktop Client SP310 Softphone System License: Shared Services (provides
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the ability to give anyone
using Desktop Client the
SP 310 Softphone
© NEC Corporation 2009
User Interface docks at the top of the display and does not cover other applications
Controls desktop terminal or softphone
Point-and-Click access to all telephony features : Transfer, Conference, Call Pickup, Park, Unpark, CFWD, DND, Page, etc.
Individual Speed Dial list PLUS access to Shared Directory when Shared Services server is installed
Access DSS/BLF status of all company extensions through Shared Directory
Redial last 20 calls through a pull down menu
User defined Speed Dial List
Last Number dialed list
Telephony feature icons
Call Status indicators
Access to Preferences, Call Log, Directory, etc.
Dial, Transfer, Conference and Hang Up Telephone or Softphone From Outlook Contacts
Tight Integration (Hooks) Between Outlook and UX Terminals
ACT, Goldmine, SalesForce.com And Other TAPI Applications
Increases User Productivity
3rd Party CTI License
One site license required
Provides DSS/BLF access to all extensions up to 512 and trunks up to 200
Enables Quick Message to user PCs and terminal displays
Enables the establishment and use of a central directory
Provides DSS/BLF access to all system extensions
Provides access to a central directory
In Out Board No Longer Needed!
Presence And Why A Server?
Shared Application Server
PC Attendant User
Windows XP Pro/Vista
Presence Application Server
PC Assistant User
Desktop Suite PC Attendant Phone Message
PC Attendant Indications
Customized Phone Messages
Desktop Suite 3.5
Answering Center Add-In
Enhanced Outlook Presence Integration
Customizable Presence Icons
Mobility Presence Features
Outlook Contact Numbers Can Be Stored In Desktop Speed Dials
Integration With The Salesforce.com Website
Time Matters And Tigerpaw CRM Integration
Microsoft Windows 7 and 64 bit platforms
Desktop SuiteAnswering Center Add-In
Answering Center For Multi-Tenant Environments
Efficient Call Processing
Information Needed For Answered Calls Can Vary For Different Businesses In Multi-Tenant Type Environments
Using The Intuitive GUI, Profiles Of Dialed Numbers Are Mapped And Stored Within The Desktop
PRI Caller ID, DID Or T1 DNIS Information Is Used To Answer And Transfer The Caller To The Appropriate Location, Either Internal Or External
When A Call Rings Into The System, The Stored Information Along With Notes Is Presented To The Desktop User.
The Calling Company can Be Identified And The Information Displayed Directly To The Desktop
Calls Are Answered Appropriately And Professionally
Incoming Callers Reaching A Business After Hours Are Transferred As Specified With A Single Mouse Click
Desktop Suite Answering Center Add-In cont.
System Tray Icon Allows For Easy Access To Customer Profiles
Ease To Add, Modify or View A Customer Profile.
Answering Center Profiles
Hours Of Operation
Extension Number, Cellular Number
Profiles Typically Include:
Hours of Operation
Customized Presence States
Customizable Presence Icons
Presence States And
Adding Outlook Contact Directly Into Speed Dials Along With Notes Is Presented To The Desktop User.