NEC Desktop Suite First Choice Communication Services Inc FCCSINC - PowerPoint PPT Presentation

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NEC Desktop Suite First Choice Communication Services Inc FCCSINC
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NEC Desktop Suite First Choice Communication Services Inc FCCSINC

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  1. NEC Desktop Suite First Choice Communication Services Incwww.FCCSINC.com

  2. Desktop Suite • Single Software Load Included with Each System • 60 Day Trial License • Individual Licenses enable: • Desktop Client • SP310 Softphone • System License: • Shared Services (provides the ability to give anyone using Desktop Client the Attendant functionality) • High-end Collaboration Option via SP310 PC Attendant PC Assistant SP 310 Softphone Page 2 © NEC Corporation 2009

  3. UNIVERGE SV8100 SP310 Softphone

  4. Desktop Suite Softphone Highlights SP310 • Full Function Terminal Using A GUI • 24 Button Terminal With An Optional 8LK For 8 More Line Keys • 32 Buttons • 60 Button DSS Console • Attendant Back Up, On Or Off Premise • Tool Bar Mode • Customizable • Included IP Terminal License • Included Enhancement Package • Whiteboard, Chat With Up To 4 Party Video, Desktop And File Sharing • Call Log • Outgoing, Incoming, Missed Calls With Missed And VM Call Pop Ups. • Local Call Recording And Preamble Page 4

  5. Desktop Suite – SP310 Softphone Expanded View Compact View Toolbar View • Resides on a computer and provides voice path plus access to telephony controls, call log, directory, speed dials, etc.

  6. SV8100 Softphone Includes Enhanced Package Desktop/Application Sharing File Sharing Chat Whiteboard

  7. UNIVERGE SV8100 PC Assistant

  8. Desktop Suite - PC Assistant User Interface docks at the top of the display and does not cover other applications Controls desktop terminal or softphone Point-and-Click access to all telephony features : Transfer, Conference, Call Pickup, Park, Unpark, CFWD, DND, Page, etc. Individual Speed Dial list PLUS access to Shared Directory when Shared Services server is installed Access DSS/BLF status of all company extensions through Shared Directory Redial last 20 calls through a pull down menu User defined Speed Dial List Last Number dialed list Telephony feature icons Call Status indicators Access to Preferences, Call Log, Directory, etc.

  9. Outlook Add-In Dial, Transfer, Conference and Hang Up Telephone or Softphone From Outlook Contacts Tight Integration (Hooks) Between Outlook and UX Terminals • Dialing Out And Screen-Pop To Outlook Contacts Database • Also Support Dialing Out And Screen Pops For ACT, Goldmine, SalesForce.com And Other TAPI Applications Increases User Productivity

  10. UNIVERGE SV8100 PC Attendant

  11. Desktop Suite - PC Attendant • Available Tools • Busy Lamp Status and Direct Select • Calls in Progress & Waiting

  12. Desktop Suite - Shared Services 3rd Party CTI License One site license required Enhanced Capabilities PC Attendant Provides DSS/BLF access to all extensions up to 512 and trunks up to 200 Enables Quick Message to user PCs and terminal displays Enables the establishment and use of a central directory PC Assistant Provides DSS/BLF access to all system extensions Provides access to a central directory

  13. What Is Presence? • In/Out Board • If We Think Back To The Days Of The In/Out Board. This Was A White Board That Someone Would Move A Peg Or Magnet When They Left The Office Or Came Back Or Were Maybe On Vacation. • The Receptionist Would Look This Board to See The Status Of Someone, If They Were In The Office Or Not. • The Receptionist Would Process the Callers By Looking Up At The In/Out Board. In Out Board No Longer Needed!

  14. IP Softphone Home Office Presence And Why A Server? Shared Application Server PC Attendant User Windows XP Pro/Vista Presence Application Server PC Assistant User

  15. Desktop Suite Quick Messaging

  16. Desktop Suite Quick Message • Quick Messaging Provides The PC Attendant With The Ability To Send A Message To A PC Screen • PC Attendant Initiated • Customized Messages And Responses Can Be Built • Customized Responses Can Be Sent Back • One PC Attendant Can Send PC Messages To All 512 Uses • Messages Can Be Sent To Anyone On The Same Network • Attendant Can Initiate A Message From: • Full Window View • Toolbar View • Directory, Or The BLF Panel

  17. Desktop Suite PC Attendant Phone Message

  18. Phone Idle • Message Sent Desktop Suite PC Attendant Phone Message • Custom Phone Messaging Displays • Response Sent Idle Or Busy PC Attendant Indications Customized Phone Messages

  19. UNIVERGE SV8100 Desktop Suite 3.5

  20. SV8100 Desktop Suite Version 3.6 Enhancements Answering Center Add-In Presence Enhancements Enhanced Outlook Presence Integration Presence Scheduler Customizable Presence Icons Mobility Presence Features Outlook Contact Numbers Can Be Stored In Desktop Speed Dials Integration With The Salesforce.com Website Time Matters And Tigerpaw CRM Integration Microsoft Windows 7 and 64 bit platforms

  21. Desktop SuiteAnswering Center Add-In

  22. Desktop Suite Answering Center Add-In Answering Center For Multi-Tenant Environments Efficient Call Processing Information Needed For Answered Calls Can Vary For Different Businesses In Multi-Tenant Type Environments Using The Intuitive GUI, Profiles Of Dialed Numbers Are Mapped And Stored Within The Desktop PRI Caller ID, DID Or T1 DNIS Information Is Used To Answer And Transfer The Caller To The Appropriate Location, Either Internal Or External

  23. When A Call Rings Into The System, The Stored Information Along With Notes Is Presented To The Desktop User. The Calling Company can Be Identified And The Information Displayed Directly To The Desktop Calls Are Answered Appropriately And Professionally Incoming Callers Reaching A Business After Hours Are Transferred As Specified With A Single Mouse Click Desktop Suite Answering Center Add-In cont.

  24. Desktop Suite Answering Center Add-In System Tray Icon Allows For Easy Access To Customer Profiles Ease To Add, Modify or View A Customer Profile. Answering Center Profiles

  25. Desktop Suite Answering Center Add-In Company Name Address Hours Of Operation Inbound Numbers Transfer Destinations Name Extension Number, Cellular Number Voice Mail Company Greeting Company Notes

  26. Answering Center Add-In (Incoming Call Answered)

  27. Answering Center Add-In (Call Transferred)

  28. Answering Center Add-In (Company Profile) Profiles Typically Include: Company Name Address Hours of Operation Company Greeting Transfer Destinations Special Notes • Company Name • Address • Hours of Operation • Company Greeting • Transfer Destinations • Special Notes

  29. Answering Center Module Notes • The Answering Center Module Provides More Efficient Call Handling In A Multi-Tenant Environment. • Distributed As A Separate Executable On Install. • Uses XML Interface. • Desktop Must Be Running To Use Answering Center • System Tray Icon With Right Click Menu To Configure Database Connection. • Profiles Are The Companies Recognized By Answering Center With Name, Address, Hours Of Operation, Inbound Numbers, Transfer Destinations, Company Greeting, And Special Notes.

  30. SV8100 Desktop Suite Presence Enhancements Customized Presence States Customizable Presence Icons

  31. Presence Enhancements • Presence States Can Now Be Customized For Each Site. • The System Administrators Can Determine: • Which Presence States Are Valid • Change The Icon For The Pre-Defined Presence States • Define Up To Four Custom Presence States With Custom Labels/Names And Custom Icons.

  32. Desktop Presence Custom Icons And Labels Icon Importing Four Customized Presence States And Icons

  33. Presence Scheduler

  34. Desktop Suite Presence Scheduler • Scheduling Presence State Changes Are Supported By A List Of Presence Events. • Each User Can Define A Presence State In The New User Interface • If A User Is Authorized To Set Presence For Other Users, Then That User Can Also View And Modify Scheduled Presence Events For Other Users.

  35. Desktop Suite Presence Scheduler cont.

  36. Enhanced Outlook Presence Integration • Scheduling Presence State Changes Are Supported By A List Of Presence Events Each User Defines Using An Interface Through The Outlook Calendar

  37. Enhanced Outlook Presence Integration cont. • Outlook’s Appointment Calendar

  38. Enhanced Outlook Presence Integration cont. • Set Presence Tool

  39. Adding Outlook Contact Directly Into Speed Dials • Telephone Numbers From An Outlook Contact Can Easily Be Added Directly To The Desktop Speed Dial List

  40. Desktop Suite Remote Presence • Provides The User The Ability To View And Set The Presence Status And Call Forwarding Rules While Out Of The Office Via A Web Browser On A PC Or Mobile Device.

  41. Desktop Suite Remote Presence cont. • Entering A Web Address You Can Access The Remote Server

  42. Desktop Suite Remote Presence cont. • Log In with A User Name And Password

  43. Desktop Suite Remote Presence cont. • Logged Into The Hosted Remote Server

  44. Desktop Suite Remote Presence cont. • Logged Into The Hosted Remote Server • You Can Easily Edit Your Presence

  45. Desktop Suite Remote Presence cont. • iPhone Log In Web Screen • Main Window • Current Status • User Status • Directory Status • User Modify Area