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Definitions of marketing. ‘Marketing is the management process that identifies, anticipates and satisfies customer requirements profitably’ The Chartered Institute of Marketing. ‘The right product, in the right place, at the right time, and at the right price’ Adcock et al.

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definitions of marketing
Definitions of marketing

‘Marketing is the management process that identifies, anticipates and satisfies customer requirements profitably’

The Chartered Institute of Marketing

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‘Marketing is the human activity directed at satisfying human needs and wants through an exchange process’Kotler 1980
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‘Marketing is a social and managerial process by which individuals and groups obtain what they want and need through creating, offering and exchanging products of value with others’Kotler 1991

implications of marketing
Implications of marketing
  • Who are our existing / potential customers?
  • What are their current / future needs?
  • How can we satisfy these needs?
      • Can we offer a product/ service that the customer would value?
      • Can we communicate with our customers?
      • Can we deliver a competitive product of service?
  • Why should customers buy from us?
the marketing concept
The marketing concept
  • choosing and targeting appropriate customers
  • positioning your offering
  • interacting with those customers
  • controlling the marketing effort
  • continuity of performance
successful marketing requires
Successful marketing requires:
  • Profitable
  • Offensive (rather than defensive)
  • Integrated
  • Strategic (is future orientated)
  • Effective (gets results) Hugh Davidson 1972
marketing management process
Marketing management process
  • Analysis/Audit - where are we now?
  • Objectives - where do we want to be?
  • Strategies - which way is best?
  • Tactics - how do we get there?
  • (Implementation - Getting there!)
  • Control - Ensuring arrival
why is marketing planning necessary
Why is marketing planning necessary?
  • Systematic futuristic thinking by management
  • better co-ordination of a company’s efforts
  • development of performance standards for control
  • sharpening of objectives and policies
  • better prepare for sudden developments