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6-2. Introduction. All Organizations Need to Share and Communicate Information. Externally with other organizations Internally among employees.
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IntroductionAll Organizations Need to Share and Communicate Information...
NETWORK - a connection of two or more IT components that gives people the ability to communicate with each other and share software, information, peripheral devices, and processing power.
TELECOMMUNICATIONS - the electronic movement of information.
Distribution is transparent
Servers can control information use
Flexibility on the client side
Support for electronic commerce
Existence of non-client/server-oriented software
Only 30% of client/server costs are tied up in hardware and software.
The remaining 70% is in the form of labor - both IT professionals and knowledge workers.
Client/ServerCLIENT/SERVER ADVANTAGES & DISADVANTAGES
Network TechnologiesNETWORKS BY GEOGRAPHIC DISTANCE
Network TechnologiesCOMMUNICATIONS METHODS, STANDARDS, AND PROTOCOLS
Network TechnologiesVALUE-ADDED NETWORK
a semipublic network that provides additional services beyond the simple communication of information from one place to another.
Electronic CommerceELECTRONIC COMMERCE ACTIVITIES AND CONCEPTSIn this Chapter
External Electronic CommerceELECTRONIC DATA INTERCHANGE (EDI)Ordering Products and Services
the direct computer-to-computer transfer of transaction information contained in standard business documents, such as invoices and purchase orders, in a standard format.
External Electronic CommerceEDI AND YOUR ORGANIZATION
External Electronic CommerceELECTRONIC FUNDS TRANSFER (EFT)Moving Money Without Handling IT
the electronic passing of funds (money) between businesses and banks and their customers.
Internal Electronic CommerceINTRANET
an internal organizational Internet that is guarded against outside access by special security software. (See Figure 6.25 page 244)
Internal Electronic CommerceWHAT’S SO GREAT ABOUT INTRANETS?
Internal Electronic CommerceTELECOMMUTING
using communications technology to work in a place other than a central location.
1. Those people required to work outside the office
because that’s where the real work is.
2. Those people who can work away from the home office
because it doesn’t matter where they perform work.
Network Perfect ServiceNETWORK PERFECT SERVICE
occurs at the customer’s moment of value. So, network perfect service includes...
See Figure 6.28 (page 252) for reach, range, and responsiveness in network perfect service.
Network Perfect ServiceNETWORK REACH
addresses the people, organizations, and business processes that your network should include.
Network Perfect ServiceNETWORK RANGE
addresses the information and transactions that must travel across your network.
Network Perfect ServiceNETWORK RESPONSIVENESS
addresses the level of service - speed, reliability, and security - your network must provide?
Network Perfect ServiceNETWORK PERFECT DELIVERY
the extent to which your organization can meet the where, how, and when characteristics and the extent to which your organization can guarantee those characteristics.