slide1 n.
Download
Skip this Video
Loading SlideShow in 5 Seconds..
Performance Management An Overview of NCDOT’s Strategy PowerPoint Presentation
Download Presentation
Performance Management An Overview of NCDOT’s Strategy

Loading in 2 Seconds...

play fullscreen
1 / 18

Performance Management An Overview of NCDOT’s Strategy - PowerPoint PPT Presentation


  • 234 Views
  • Uploaded on

Performance Management An Overview of NCDOT’s Strategy. Ehren Meister, MPA Performance Metrics Director Strategic Planning Division North Carolina Department of Transportation emeister@ncdot.gov 919-707-2903 . State Perspective. North Carolina Department of Transportation.

loader
I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.
capcha
Download Presentation

PowerPoint Slideshow about 'Performance Management An Overview of NCDOT’s Strategy' - sana


An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript
slide1

Performance Management

An Overview of NCDOT’s Strategy

Ehren Meister, MPA

Performance Metrics Director

Strategic Planning Division

North Carolina Department of Transportation

emeister@ncdot.gov

919-707-2903

state perspective
State Perspective

North Carolina Department of Transportation

  • Almost 80,000 state maintained road miles (2nd only to Texas)
  • 2nd largest state operated ferry system (Washington State is 1st)
  • About 13,000 employees
  • 14 regional “highway operation” divisions across the state
  • 12 “central” divisions including:
    • Highways (all other non-operational divisions)
    • Motor Vehicles
    • Financial Management
    • Information Technology
    • Technical Services
    • Transit
    • Etc.
historical perspective
Historical Perspective

North Carolina Department of Transportation

  • Early 2000s: Performance accountability introduced randomly
    • Asset Management Systems, Long Range Planning, etc.
  • 2007: “Transformation” Process
    • Developed clear agency purpose/mission
    • New performance management system developed
    • Performance scorecards/dashboards implemented
  • 2009: Transportation Reform: Policy to Projects
    • Strategic prioritization of projects implemented
  • 2013: Economy, Customers, Efficiencies
    • Strategic mobility investment formula proposed
    • 25-Year infrastructure plan underway
    • Performance management process well-defined
slide5

The Performance Management Process

Transportation Program

Setting Direction

Department Accountability

RESULTS!!!

Employee Accountability

Division/Unit Accountability

Performance Reporting

slide6

North Carolina Department of Transportation

Layers of Performance Measurement

  • Strategic Outcomes
  • Agency Performance Metrics
  • (lagging indicators)
  • Operational Activities
  • Business Unit/Division Work Planning (leading indicators)
  • Tactical Inputs
  • Outcomes, Outputs or Inputs, Activities and Deliverables
  • (employee appraisals)
slide7

North Carolina Department of Transportation

NCDOT’s Executive Performance Measures

(“Strategic” Measures)

  • Outcome based performance measures (lagging indicators) connected to strategic prioritization
  • Indicators of how successful the agency is at achieving our mission and goals
  • Established annually (July)
  • Reported quarterly via the “performance scorecard”
slide8

North Carolina Department of Transportation

Performance Scorecard: The Results

  • Static “report card” results
  • Snapshot as of:
    • September 30
    • December 31
    • March 31
    • June 30
  • Presented to NC Board of Transportation
  • Basis to annual performance report and dashboards
slide9

North Carolina Department of Transportation

Business Unit/Division Work Plans

(“Operational” Metrics)

  • What a business unit plans to do… Essentially a units/divisions actions or strategies that are measurable categories expected to be achieve during the year (“plan your work, work your plan”)
  • Approximately 70 business units at NCDOT are required to maintain a work plan and report results quarterly
  • Work plans activities and elements connect to employee performance as well
  • An internal management and reporting tool only
slide10

North Carolina Department of Transportation

Employee Performance Management at NCDOT

  • Completely overhauled in 2008 to focus on performance results (new process, new policies, new forms)
  • Objective and results-driven
  • Agency performance is connected to individual performance
  • Employees and managers create fair, equitable, objective and measurable performance expectations annually
  • Employee accountability is the foundation to achieving organizational results

“just measuring your job performance”

slide11

North Carolina Department of Transportation

Secy/CEO

NC Fatality Rate

Measures Cascade

*Safety Example*

Chief Engineer

NC Crash Rate

Which effects

Division Engineer

Division Crash Rate

Front-line Worker

an outcome

Transportation Worker, Technician, Transportation

Engineer, Processing Assistant, etc.

Input Measure

Number of lane miles re-striped

Input Measure

Percentage of safety inspections completed

Various specific input/output measures

Input Measure

Number of safety audit reports completed

Input Measure

Number/percentage of activities completed

Input Measure

Average accident clearance time

Input Measure

Lane miles cleared during weather events

slide12

North Carolina Department of Transportation

Dynamic Results: Performance Dashboards

  • Performance Dashboard– just like a car’s dashboard, it’s a dynamic tool that can tell us how an organization is performing, therefore improving decisions and accountability
  • NCDOT’s Executive Performance Dashboard (www.ncdot.gov/performance)
    • Public-facing (web)
    • Public-friendly and easy to understand
  • NCDOT’s Internal Management Dashboard (first in NC!)
    • Internal-facing (secure access only)
    • Detailed performance data and results by org hierarchy
slide13

For illustration only. Not live.

For illustration only. Not live.

slide14

Metric Definition

NCDOT’s Internal Management Dashboard

Standard tool bars

Standard menus

EXAMPLE METRIC: All metrics are designed similar.

slide15

North Carolina Department of Transportation

New in 2013: Situational Reports (“SitReps”)

  • A ‘quick glance’ report that depicts subjective and objective data and results from business unit work plans and other systems to a performance template
  • Intended for use by executive and senior leadership
  • Includes various situational metrics and indicators
  • Paper/hard copy based, but also electronic and automated
  • Intended to only be 1-2 pages
slide17

North Carolina Department of Transportation

NCDOT’s Performance Management Strategy

Mission

&

Goals

  • “Connecting people and places in North Carolina…”
  • Make our transportation network safer
  • Make our transportation network move people and goods more efficiently
  • Make or infrastructure last longer
  • Make our organization a place that works well
  • Make our organization a great place to work

Objectives

&

Performance Measures

  • Fatality/crash rates
  • Incident duration
  • Travel reliability
  • Infrastructure health scores
  • Project & program delivery rates
  • Fiscal management indicators
  • Customer satisfaction scores
  • Business utilization rates
  • Employee engagement scores
  • Employee safety index

Strategies

&

Actions

  • Strategic Mobility Formula
  • 5-Year Work Program
  • Strategic Prioritization
  • Long Range Planning
  • Performance Budgeting
  • Business Unit Work Plans
  • Employee Performance Appraisals
  • Performance Dashboards
  • Scorecards & Reports
  • Asset Management Systems