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Lucerne University of Applied Sciences and Arts FHZ F ach h ochschule Z entralschweiz. 2nd Conference on internal quality assurance at higher education institutions 30 November 2006 Markus Hodel, Rector. Agenda FHZ Organisation QM Motivation QM Implementation QM Aspirations. ->. ->. ->.

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lucerne university of applied sciences and arts fhz f ach h ochschule z entralschweiz

Lucerne University of Applied Sciences and ArtsFHZ Fachhochschule Zentralschweiz

2nd Conference on internal quality assurance at higher education institutions

30 November 2006

Markus Hodel, Rector

slide5

Lucerne University of Applied Sciences and Arts – FHZ Fachhochschule Zentralschweiz

Facts & Figures Academic Year 05/06

5 Schools

14 Bachelor programs

1 Master program (in architecture)

30 Master programs of Advanced Studies (MAS)

250 Current R&D projects

382 Faculty (full-time)

118 Research assistants (full-time)

structure of the lucerne university of applied sciences and arts fhz
Structure of the Lucerne University of Applied Sciences and Arts / FHZ

Council

RectorBoard of Directors

HTASchool of

Engineering+Architecture

HSWSchool of

Business

HSA

School of

Social Work

HGK

School of

Design+Art

MHS

School of

Music

Finance &

Services FHZ

slide7

Student Body

2011 (Est.)

911

1233

557

559

550

3810

2005

886

766

338

478

482

2940

Engineering + Architecture

Business

Design + Art

Social Work

Music

Total

slide8

Lucerne University of Applied Sciences and Arts is „Committed to Excellence“

  • Successful implementation across schools of the EFQM quality measures
  • EFQM first level recognition by European standards
  • The Lucerne University of Applied Sciences and Arts is currently the only UAS entitled to bear this title in Switzerland
the 2 driving forces for developing quality management were

the 2 driving forces for developing quality management were…

Lucerne University of Applied Sciences and Arts 30 November 2006

slide11

1. Legal requirements

      • FHSG Art. 14 Abs.2b
      • In order to get permission to run a University of Applied Sciences ........ a quality control system and an internal evaluation system is needed.
      • FHSV Art. 10
      • The University of Applied Sciences applies a quality control system and internal evaluation, which also include evaluation by the students.

Lucerne University of Applied Sciences and Arts 30 November 2006

slide12

2. Changes in the marketOnly the best achievements can persist in the competitive national and international education markets and in the competition for research funding.

Lucerne University of Applied Sciences and Arts 30 November 2006

slide14

definingprocesses

getting an overview

introducing EFQM model

determiningmeasures

launchingprojects

5 steps

in the implementation process

slide15

getting an overview

introducing EFQM model

determiningmeasures

definingprocesses

launchingprojects

Step 1:creating a common intranet platform for processes, forms and guidelines

Requirements:transparent system across schoolswhich allows flexibility for special organisational needs

slide16

definingprocesses

getting an overview

introducing EFQM model

determiningmeasures

launchingprojects

Step 2:introducing the EFQM model as a general framework – a much more comprehensive approach

slide17

definingprocesses

getting an overview

introducing EFQM model

determiningmeasures

launchingprojects

The EFQM Model

slide18

definingprocesses

getting an overview

introducing EFQM model

determiningmeasures

launchingprojects

Why do we use the EFQM Model ?

slide19

definingprocesses

getting an overview

introducing EFQM model

determiningmeasures

launchingprojects

  • efficient and effective diagnostic tool for planning, implementing and measuring
  • basis for making reliable decisions for improvements
slide20

definingprocesses

getting an overview

introducing EFQM model

determiningmeasures

launchingprojects

Step 3:Overview

  • what are our strengths?
  • where are our areas of improvement?
slide21

definingprocesses

getting an overview

introducing EFQM model

determiningmeasures

launchingprojects

… is to be achieved by a self assessment based on the 9 criteria of the EFQM Model

slide22

definingprocesses

getting an overview

introducing EFQM model

determiningmeasures

launchingprojects

Requirements:

  • training of assessors in all our orientation
  • defining reasonable constraints for the self assessment
slide23

definingprocesses

getting an overview

introducing EFQM model

determiningmeasures

launchingprojects

  • Our (self) assessment setting (1): 1 assessment per school performed by mixed assessor teams (1 internal, 3 external) one day for interviews (separate groups of employees and managers)
slide24

definingprocesses

getting an overview

introducing EFQM model

determiningmeasures

launchingprojects

  • Our (self) assessment setting (2): open questions along the criteria of the model 1 report per school plus a management summary for UAS as a whole
slide25

definingprocesses

getting an overview

introducing EFQM model

determiningmeasures

launchingprojects

Step 4:determining measures

The outcome was used to define, prioritize and select projects which were consequently executed during the „Committed to Excellence“ process

slide26

definingprocesses

getting an overview

introducing EFQM model

determiningmeasures

launchingprojects

EFQM assessments are now part of the overall management process cycleThey form the basis of the biannual strategy review

slide27

definingprocesses

getting an overview

introducing EFQM model

determiningmeasures

launchingprojects

projects

Step 5:launching projects

4 projects carried out

slide28

definingprocesses

getting an overview

introducing EFQM model

determiningmeasures

launchingprojects

processes

projects

projects

Project 1

  • FHZ Staff Job Satisfaction Survey
  • define process
  • compile questionnaire
  • external company to conduct survey
slide29

definingprocesses

getting an overview

introducing EFQM model

determiningmeasures

launchingprojects

processes

processes

projects

projects

projects

Project 2

  • Update Intranet QM Platform
  • installation of annual process review
  • providing access through internet
slide30

definingprocesses

getting an overview

introducing EFQM model

determiningmeasures

launchingprojects

processes

processes

projects

projects

projects

Project 3

  • Define common key performance indicators for the FHZ as a whole
  • define the key performance indicators
  • release a process to collect them
slide31

definingprocesses

getting an overview

introducing EFQM model

determiningmeasures

launchingprojects

processes

processes

projects

projects

projects

Project 4

Coordinated strategic management of the FHZ / Controlling

define a high level strategic process, which allows for regular controlling and revision of the strategy

slide33

Aspirations

      • motivating every single employeeto seek personal improvement
      • keeping up the orientation to our strategic goals
      • respecting the different cultures of our schools and their developmental speed

->

->

->

slide34

Next steps

… facilitating closer exchange between schools concerning QM culture

… releasing a new internet platform

… preparing next self assessment

… coordinating various evaluation procedures

thank you for your attention
Thank you for your attention!

Lucerne University of Applied Sciences and Arts 30 November 2006