NORTH CAROLINA DENTAL SOCIETY

1. This information is prepared for LMAP volunteers to provide them with general information about the NCDS and specific strategies they might use for the LMAP effort. It will take you about 1 hour to review all of the information about the NCDS and LMAP program and another several hours to contact and communicate with your prospective members. Thank you in advance for your efforts! NORTH CAROLINA DENTAL SOCIETY

2. Some general information about the NCDS and what it does First

3. GENERAL INFORMATION NORTH CAROLINA DENTAL SOCIETY

4. OLDEST STATE DENTAL SOCIETY! ~3,400 members (~75+% of licensed dentists in North Carolina) Website: www.ncdental.org NCDS

5. State-wide voluntary membership organization Objectives Promote the oral health of the public Promote the art and science of dentistry Promote high standards of Professionalism Promote the interest of both NC dentists and their patients North Carolina Dental Society

6. Board of Trustees (2 trustees elected from each district, executive committee [officers], Speaker of the House, Chair of NC ADA Delegation, Student Representatives) Officers NCDS House of Delegates (Supreme governing body. Meets once a year.) Councils and Committees Task Forces NCDS Governance

7. ADVOCACY • NC LEGISLATURE • US CONGRESS • REGULATORY AGENCIES • MEMBERSHIP • COMMUNITY SERVICE • PROVIDING VALUE TO OUR MEMBERSHIP What are our primary goals?

8. NCDPAC 3 LOBBYISTS JONES STREET CONNECTION VERY ACTIVE LEGISLATIVE COMMITTEE REVIEW ALL PROPOSED LEGISLATION FOR DENTAL IMPACT SUBMIT LEGISLATION FOCUS ON BEST DENTAL HEALTH FOR NC CITIZENS PROTECT THE DENTAL PROFESSION ADVOCACY

9. NATIONALLY Repealed Red Flags Rule for dental offices Exempted small business from 1099 reports Exempted dentistry from “cadillac”tax Killed a proposed tax on cosmetic procedures Helped prevent a tax on “S” corporations Helped Senate reduction on credit card swipe fees Fought to exempt dental practices from mandated health care coverage for employees Proposed dentists in Emergency Responder Act Advocacy Actions

10. NORTHCAROLINA Kept the Oral Health Section Maintained Adult Medicaid Pushed for $ support for UNC/ECU Stopped potential NC study for midlevel providers Helped stop “service” tax discussions Kept dental insurance from regulating fees on non-covered services Passed bill to maintain “dentist owned, supervised, managed, or controlled” practices Capped radiation inspection fees Advocacy Actions

11. Savings Summary

12. WHY IMPORTANT? HIGH MEMBERSHIP GIVES NCDS: • CREDIBILITY IN NC LEGISLATURE AND WITH OTHER CONSTITUENCIES • MANY VOLUNTEER OPPORTUNITIES • NECESSARY FINANCIAL SUPPORT NCDS Membership

13. ~75% OF NC DENTISTS ARE MEMBERS WHY AREN’T THE OTHER 25% MEMBERS? TIME? COST? (but only $84/month) ADA Concerns? NO PERCIEVED VALUE? NO ONE HAS ASKED THEM? NCDS Membership

14. Professional Advocacy CE Communication Opportunity for Service/Volunteerism Recognition Personal Products Networking Retirement Peer Review Opportunities for involvement/leadership/mentor Professional Satisfaction and Self-fulfillment NCDSMembership Benefits

15. NCDS offers opportunities for providing free dental care for under- and un-served populations in various settings • NCDS Mission of Mercy (NC MOM) • Give Kids A Smile (GKAS) • Donated Dental Services (DDS) Community Service

16. Since the NCDS began directing NC MOM (2009): we have had about 50 clinics, treating over 32,000 people providing over $17 million in free dental care. NC MOM’s Project

17. Providing products (personal and professional) Speaking on your behalf in legislative settings Protecting your private practice rights Providing opportunities for volunteerism Promoting oral health for NC citizens Providing collegiality with colleagues Promoting dental profession throughout the state Value of Membership

18. ADA LANDS END (APPAREL) US BANK (SPECIAL REWARDS CREDIT CARD) CHASE PAYMENTECH (CREDIT CARD PROCESSING) FIRST HORIZON MSAVER (HEALTH SAVINGS ACCOUNTS) CARE CREDIT (PATIENT FINANCING) IN TOUCH PRACTICE (APPOINTMENT CONFIRMATIONS) SUREPAYROLL (PAYROLL PROCESSING) WELLS FARGO (PRACTICE FINANCING) GREAT WHITE LIFE INSURANCE WHIRLPOOL APPLIANCES FED EX NCDS ENDORSED PARTNERS PROGRAM

19. NCDS NCDS HEALTHCARE PLAN—COMPETETIVE PREMIUMS/COMPREHENSIVE/GUARANTEED COVERAGE MEDICAL SECURITY—PROFESSIONAL LIABILITY AND PROPERTY (5-10% DISCOUNT FOR MEMBERS) NCDS GLOVE PROGRAM—SAVE $2/BOX TOTAL MEDICAL COMPLIANCE—ALL COMPLIANCE NEEDS—OSHA, RADIATION, ETC. SOLMETEX—AMALGAM SEPARATOR TEKCOLLECT—ACCOUNTS RECEIVABLE AND COLLECTIONS PITNEY BOWES POSTAGE MACHINES DELL COMPUTERS COREVAULT—ONLINE DATA BACKUP AIR AMBULANCE CARD—EMERGENCY AIR TRANSPORT INTERACTIVE MEDICAL SYSTEMS—GROUP LIFE AND DISABILITY ASSOCIATION MEMBERS ONLY—OFFICE SUPPLIES HEARTLAND—CREDIT CARD PROCESSING OFFICITE—DENTAL PRACTICE WEBSITE DEVELOPMENT BANK OF AMERICA PRACTICE SOLUTIONS NCDS ENDORSED PARTNERS PROGRAM

20. NCDS NCDS ENDORSED PARTNERS PROGRAM

21. March 2012 meeting of NCDS members Conducted by national speaker Assessed a variety of benefits from NCDS membership Focused on “Return on Investment” ROI Value of Membership

22. ROI *Legislative Updates *Member Directory *Free On-line Advertising *Educational Seminars *Compliance Information *Publications *ADA Endorsed Products *NCDS Endorsed Partners *Networking/Peer Referrals *Opportunities for involvement and leadership *Best Practices Information, including: Amalgam Separators Red Flag Rules HIPPAA and OSHA Updates Value of Membership

23. ROI Findings indicated that the “return on investment” for NCDS members was: TENFOLD Over $12,000 benefits for $1,100 NCDS dues Value of Membership

24. It’s the right thing to do! It’s the professional thing to do! It’s the responsible thing to do! To secure the benefits of membership To support your profession To secure advocacy in the legislative arena To support dental care for NC citizens BECAUSE WE NEED YOUR DUES DOLLARS! Why Should You Join?

25. LET’S LOOK AT SOME INFORMATION THAT RELATES SPECIFICALLY TO THE LOCAL MEMBERSHIP AMBASSADOR PROGRAM (LMAP) now

26. Over 100 LMAP volunteers across NC (more to come) Approximately 50 cities represented (more to come) Webpage LMAP information has been developed/placed-for volunteers and recruits Assignments for volunteers are made LMAP packets prepared (electronically) for each volunteer-recruiting information Lmap information

27. 2013 35-50 FDP MEMBERS—WE HAD 48 Full Dues; 36 Partial Dues 150-200 NON-RENEWS—WE HAD 165 2014 45-60 FDP MEMBERS 120-170 NON-RENEWS 2015 50-75 FDP MEMBERS 100-150 NON-RENEWS FPD= “FULL DUES PAYING” (THESE ARE THE MEMBERSHIP GOALS ADOPTED BY THE NCDS BOARD OF TRUSTEES) NCDSSTRATEGIC PLANMEMBERSHIP GOAL

28. WHAT INFORMATION WILL BE PROVIDED FOR YOU? • INFORMATION ON THE NCDS WEBPAGE • CONTACT INFORMATION FOR THE PEOPLE TO BE CONTACTED • NCDS CENTRAL OFFICE STAFF ASSISTANCE • FINANCIAL SUPPORT FOR MEAL EXPENSES (UP TO $25) Lmap information

29. NCDS WEBPAGE LMAP INFORMATION • GO TO WWW.NCDENTAL.ORG • CLICK ON “MEMBERS ONLY”-Requires User Name (your email address) and Password (you determined) • CLICK ON “LMAP INFO”-See Sections below • LMAP Duties/Responsibilities • LMAP Resource Packet-informational documents about the NCDS • LMAP Contact Form-to be completed for each contact • LMAP Reimbursement Form-to be submitted for up to $25 • LMAP Volunteer List-contact information • NCDS LMAP PowerPoint Presentation • Member Meter-current assessment of LMAP • ON MAIN WEBPAGE CLICK ON “MEMBERSHIP” TAB • CLICK ON “POTENTIAL MEMBER INFORMATION” • HAS WELCOME STATEMENT AND RESOURCE PACKET FOR POTENTIAL MEMBERS Lmap information

30. DUTIES AND RESPONSIBILITIES Lmap information

31. DUTIES AND RESPONSIBILITIES Program Description The NCDS Board of Trustees has adopted a NCDS Local Membership Ambassador Program (LMAP) to promote membership in the ADA and NCDS by utilizing LMAP volunteers to contact, nurture, and assist nonmembers and non-renewals in becoming NCDS members. This program will support the NCDS Strategic Plan and work in coordination with other membership enhancement efforts, such as specific activities related to minority, women, and young dentists. High membership in the NCDS by NC dentists is necessary for the Society to accomplish its goals to promote the profession, oral health, and professionalism. High membership statistics provide the Society the necessary manpower, financial resources, and legislative advocacy credibility for these purposes. It is an accepted premise that personal contact is the primary factor in the successful promotion of NCDS membership. While various recruitment communication techniques can and should be utilized, nothing substitutes for one-on-one contact. Therefore LMAP will identify dentists in a variety of NC locales who are willing to volunteer to provide this personal contact with nonmembers and non-renewals. Under the direction of the NCDS Ambassador (Ted Roberson), and with the involvement of the NCDS Board of Trustees, NCDS Central Office, Council on Membership, and the Committee of the New Dentist, the LMAP will identify local dentists to participate in the program and provide them the necessary materials, information, and support to be effective in contacting and promoting membership for nonmember or nonrenewal dentists in their town. The program will have specific objectives, expectations, and budget needs. Lmap information

32. DUTIES AND RESPONSIBILITIES LMAP Volunteer Dentist Responsibility The specific responsibility of a LMAP volunteer will be to contact local NCDS nonmember and nonrenewal dentists and encourage their memberships in the NCDS and ADA. Lmap information

33. DUTIES AND RESPONSIBILITIES LMAP Dentist Expectations The NCDS appreciates an individual’s willingness to serve as a NCDS LMAP volunteer. The personal, one on one contact provided is expected to enhance the potential for increased/continued membership. As a participant in LMAP, a dentist will become part of a viable network that constantly receives upgrades about NCDS activities and issues. It is anticipated that each LMAP volunteer will have 2 local nonmember or nonrenewal dentists to contact each year. A LMAP dentist may utilize the following mechanisms for their membership recruitment and retention efforts: Telephone contacts Personal contacts Lunch/meal meeting Presentation of NCDS/ADA membership benefits NCDS membership protocol (How to Join) Providing information about local issues/contacts/personnel/activities Need to submit response forms to NCDS for each nonmember or nonrenewal Activity Outcome Expense Reimbursement (if necessary) Lmap information

34. LMAP NCDS Responsibilities For the LMAP effort, the NCDS will provide the following resources and support: Nonmember and nonrenewal contact information NCDS/ADA general information-(NCDS Brochure and concise handouts that provide specific information about: ADA Status, Central Office, Endorsed Partners, Membership Application, Membership Benefits, Membership Process, Membership Stages, Mentor Guidelines, NC MOM, NCDS Healthcare, NCDS Organization, New Practice Checklist, Starting Your Own Practice,) NCDS membership information Program expectations and guidelines Financial assistance for initial contact activities (NCDS reimbursement form provided) NCDS contact people for assistance/information A listing of all LMAP volunteers NCDS Webpage section on LMAP NCDS Social Media section for LMAP volunteers A certificate as a NCDS LMAP volunteer Lmap information

35. Program Summary From a variety of mechanisms, LMAP volunteers will be identified in many towns and cities in NC. Once identified, they will be provided with specific information about the program and NCDS. Then, either Ted Roberson or the NCDS Central Office will contact the LMAP volunteer when a nonmember or nonrenewal in his/her area is identified. The LMAP volunteer will contact the nonmember at his/her convenience and provide the nonmember or nonrenewal with information about the benefits of membership as well as possible assistance in his/her practice activity or local environment. The LMAP volunteer can refer the nonmember or nonrenewal seeking membership to TMR or the NCDS Central Office for membership application and payment methods or provide that information personally. It is proposed that costs for the initial contact lunch/meal will be reimbursed to the Local Membership Ambassador up to $25 if the meal Lmap information

36. Program Outcome Assessments After 2013, the LMAP will be assessed as to its effectiveness and the Board of Trustees will determine whether or not to continue it. This assessment will be based on the following criteria: Number of LMAP volunteers Number of actual contacts by LMAP volunteers with nonmembers or non-renewals Number of nonmember or nonrenewal contacts who become members (A specific membership code will be necessary to identify those new members who join as a result of this program.) Lmap information

37. SUGGESTIONS USE YOUR CONTACT INFORMATION FOR THE POTENTIAL MEMBER TO GIVE HIM/HER A CALL OR SEND AN EMAIL LET THEM KNOW WHO YOU ARE, HOW LONG YOU’VE BEEN IN PRACTICE, WHAT KIND OF PRACTICE YOU HAVE, ETC. LET THEM KNOW YOU ARE A MEMBER OF THE NCDS AND WOULD LIKE TO GIVE THEM SOME INFORMATION ABOUT MEMBERSHIPVALUE AND BENEFITS YOU CAN OFFER TO DO SO BY EMAIL, PERSONALLY, OR REFER THEM TO THE NCDS WEBPAGE (www.ncdental.org) REMEMBER WE WILL REIMBURSE YOU UP TO $25 FOR TAKING THEM TO LUNCH, ETC. Lmap information

38. LET THEM KNOW THAT MAJOR BENEFITS INCLUDE: • ADVOCACY (representing dentists and the dental profession in legislative and regulatory environments—noting the success of the NCDS in 2012 NC legislation that preserved the ownership of dental practices in NC by ONLY dentists) • NCDS (and ADA) ENDORSED PARTNERS (groups that provide products or services at discounts for members—could emphasize the NCDS HealthCare Program [a program that is owned by dentists FOR dentists]) • VOLUNTEER OPPORTUNITIES (note the NCMOM success [administered by the NCDS] of the past several years: ~50 clinics; ~32,000 patients; ~$17,000,000 free care • GENERAL BENEFITS (collegiality, peer review, CE, leadership opportunities, annual session, Lmap information

39. LMAP RESOURCE PACKET • NCDS ORGANIZATION AND CENTRAL OFFICE STAFF • VALUE OF MEMBERSHIP • STAGES OF MEMBERSHIP • NCDS MEMBERSHIP-WHAT IS THE RETURN ON INVESTMENT? • WHY ARE NC DENTISTS NOT MEMBERS? • AMERICAN DENTAL ASSOCIATION • NCDS/ADA ENDORSED PARTNERS • NCDS HEALTHCARE PLAN OVERVIEW • NCDS MENTOR GUIDELINES BROCHURE • STARTING YOUR DENTAL PRACTICE • NCDS BROCHURE Lmap information

40. Costs ~$1,100/year • $92/month—cost of one restoration/month! • 6 month installment plan available • Go to www.ncdental.org, look under MEMBERSHIP tab and click on “JOIN NCDS” • Call Kim Roberson at NCDS Central Office 919-234-4023 or kroberson@ncdental.org How to Join

41. VOLUNTEER CONTACT FORM NEED TO COMPLETE FOR EVERY CONTACT Lmap information

42. LMAP REIMBURSEMENT FORM USE FOR REIMBURSEMENT UP TO $25 FOR LUNCH, ETC. Lmap information

43. NCDS LMAP VOLUNTEERS YOU WILL BE ABLE TO COMMUNICATE WITH EACH OTHER VOLUNTEER CONTACT INFORMATION WILL BE ON-LINE Lmap information

44. MEMBER METER TO BE DEVELOPED (CURRENT ASSESSMENT OF LMAP-THIS WILL GIVE US AN ONGOING MEASURE OF OUR SUCCESS) Lmap information

45. MEMBER METER TO BE DEVELOPED (CURRENT ASSESSMENT OF LMAP-THIS WILL GIVE US AN ONGOING MEASURE OF OUR SUCCESS) Lmap information

46. IF YOU HAVE ANY QUESTIONS OR SUGGESTIONS, CONTACT: TED ROBERSON KIM ROBERSON troberson7@nc.rr.comkroberson@ncdental.org 919-489-4357 919-234-4023 Lmap information