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DHL GLOBAL FORWARDING COMPANY PRESENTATION Juha Mörsky / 4.11.2009 Die Post für Deutschland The Logistics Company for the World WE ARE ONE COMPANY WITH TWO STRONG PILLARS GROUP STRUCTURE 2009 Revenue: €54.5 bn* MAIL GLOBAL FORWARDING, FREIGHT SUPPLY CHAIN EXPRESS

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slide2

Die Postfür Deutschland

The Logistics Company for the World

WE ARE ONE COMPANY WITH TWO STRONG PILLARS

slide3

GROUP STRUCTURE 2009

Revenue: €54.5 bn*

  • MAIL
  • GLOBAL FORWARDING, FREIGHT
  • SUPPLY CHAIN
  • EXPRESS
  • Delivers 72 million mail items to 40 million households in Germany
  • DHL Global Mail largest network for mail distribution worldwide
  • Market leader in air and ocean freight services
  • Specialist in industrial projects and end-to-end supply chain solutions
  • One of Europe's leading road freight forwarders
  • Strong customer base (>50% of Forbes 500)
  • Contract logistics
  • 22.8m square metres of warehouse space
  • 2,500 facilities
  • Leading providerof Corporate Information Solutions worldwide
  • Strong customer base (50% of Forbes 500)
  • Cross-border express service
  • Presence in more than 220 countries and territories
  • 4,500 facilities
  • 350 aircraft
  • 36 hubs

Revenue-€ bn -

14.4

14.2

13.7

13.6

Employees

(approximates)

186,000

41,000

140,000

100,000

* Divisional revenues including €-2.7 bn Corporate Centre/Others

dhl group overview

11.9%

9.3%

2.0%

Global MarketShare

Global MarketShare

European MarketShare

DHL - GROUP OVERVIEW

Global Market Leader

World's largestair freight forwarder

World's largestocean freight forwarder (in both FCL & LCL1)

One of Europe's leading road freight forwarders

Worlds largest logistics service provider

One of the world’s leading express parcel providers

6.4%

~22%

Global MarketShare

Global International Express Market Share2)

  • Annual Revenues: € 41.5 billion (2008 – excludes Mail)
  • Customer base includes >50% of Forbes 500 companies
  • Logistics facilities in more than 4,500 locations, 220 countries and territories
  • More than 281,000 logistic employees
  • Full-container-load and Less than-container-load
  • 2007: AT, CH, CZ, IE, PL, BE, NL, ES, PT, IT, DK, SE, NO, FI, FR, UK, HU, DE, US, BR, MX, AR, CA, CO, VE, AU, CN, HK, IN, ID, JP, KR, MY, NZ, PH, SG, TW, TH
dhl services

EXPRESS

SUPPLY CHAIN

GLOBAL FORWARDING, FREIGHT

Export, Import & Domestic Products

Contract Logistics & Industry Solutions

Air Freight &Ocean Freight Services

Europe-wideTransportation

  • Same Day Products
  • Time Definite
    • Export - DHL EXPRESS 9, 10.30, 12.00, WORLDWIDE, ENVELOPE & EASY
    • Import - DHL IMPORT EXPRESS 9, 10.30, 12.00, WORLDWIDE & FLEX
  • Day Definite Products
  • Domestic Products
  • Supply Chain Management
  • Warehousing
  • Distribution
  • Managed Transport Service
  • Value Added Services – e.g. packaging, technical services, procurement
  • Customer Information Solutions
  • Air Freight
  • Ocean Freight
  • Multimodal Transport
  • International Supply Chain
  • Industrial Projects
  • Customs Brokerage
  • Transport Control Towers
  • Niche (high value, fashion, perishables & F1)
  • Flexible and customizedroad and intermodal transportation network
    • Groupage
    • Part Loads
    • Full Loads
    • Rail Transportation
    • Customs Services
    • Trade Fairs & Events
DHL - SERVICES
before
Before

Jet-Direct

Matrix

Paper archive

Airlines

Air freightIBM Mainframe

Laser

Jet-Direct

Overlays

IPC-Box

Ocean freightIBM AS/400

Label

Customer

FinanceIBM AS/400

phase 1 replacing ipc boxes
Phase 1: Replacing IPC Boxes

Paper archive

Airlines

Air freightIBM Mainframe

Streamserve

Ocean freightIBM AS/400

Customer

FinanceIBM AS/400

phase 2 pdf s e mail edi
Phase 2: PDF’s, e-mail, EDI

Paper archive

Airlines

Air freightIBM Mainframe

Less paper

PDF

Ocean freightIBM AS/400

Fileserver

Customer

e-mail / EDIInvoicesfreightbillsetc..

phase 3 one process to output
Phase 3: One process to output

Paper archive

Airlines

Air freightIBM Mainframe

One process

PDF

Ocean freightIBM AS/400

Customer

phase 4 replace printers to mfds and setup print mailboxes

PDF

Phase 4: Replace printers to MFDs and setup print mailboxes

Paper archive

Airlines

Canon MFD

Air freightIBM Mainframe

Less paper

Ocean freightIBM AS/400

Customer

phase 5 setup electronic archive

PDF

Phase 5: Setup electronic archive

Electronic archive

Airlines

scanner

Air freightIBM Mainframe

Ocean freightIBM AS/400

Customer

e-mail / EDIInvoicesfreightbillsetc..

phase 6 create a statistical database from the output
Phase 6: Create a statistical database from the output

Airlines

Air freightIBM Mainframe

Ocean freightIBM AS/400

StatisticsDB

Customer

Manager

next steps
Next steps...

Airlines

PaperlessFreight Bill’s

Air freightIBM Mainframe

Workflow

Ocean freightIBM AS/400

StatisticsDB

Customer

Access to Archive

Labels as a PDF to customer

summa summarum

Mines?

  • - Employees engagement – allways hard – you may need change management!
  • - Development costs (Do at least the part of the project by yr selves!!)
  • - You still have an old paper archives, and destroying them can be expensive
  • - Back-up storages can be VERY expensive
Summa Summarum
  • What did we get?
  • - Easier document handling
  • - From ~40 Network printers -> 14 MTF’s, better maintenance agreement.
  • - From 39 pages to 15 pages / shipment
  • - Happier customer, Happier employees
  • - Better visibility to daily workflow and resource management.
  • - Less paper archive costs, less mailing costs, less printing costs
slide15

THANK YOU FOR YOUR INTEREST AND TIME

Contact DHL Global Forwarding

Name: Juha Mörsky

Address: P.O.Box 1, 01531 VANTAA

Phone: +358 40 5475633

E-Mail: juha.morsky@dhl.com