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Arizona Telecommunicator Emergency Response Taskforce (AZ-TERT). AZ APCO-NENA Meeting Tami deRuiter Phoenix Police Department – Communications Manager AZ-TERT State Coordinator April 2008. TERT.

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arizona telecommunicator emergency response taskforce az tert

Arizona Telecommunicator Emergency Response Taskforce(AZ-TERT)

AZ APCO-NENA Meeting

Tami deRuiter

Phoenix Police Department – Communications Manager

AZ-TERT State Coordinator

April 2008

slide3
Aftermath of hurricanes Katrina and Rita public safety communications centers faced many challenges

Greatest challenge was maintaining adequate staffing

Several initiatives

APCO and NENA joined to develop TERT (Telecommunicator Emergency Response Taskforce)

TERT
slide4
TERT

Agencies should:

  • Be prepared for:
    • Loss of power
    • Loss of security
    • Loss of personnel
  • Focus on:
    • Training
    • Planning for system restoration
    • Multi-agency response
    • Evacuation
az tert mission statement
To provide and maintain a resource network of qualified Telecommunicators whom are available for rapid deployment to assist public safety communication centers in times of manmade or natural disasters.AZ-TERT Mission Statement
develop a state taskforce
Educate PSAP’s around state about the taskforce and its benefits to the PSAP

Database creation and process for maintenance

Member and Team Leader Training

Website creation and maintenance

Financial Assistance

Develop a MOU

Develop a State Taskforce
bottom line
Bottom Line
  • Voluntary Involvement
    • Agency
    • Member
  • Agency Survey
  • Membership Application
    • Provides overall understanding
    • Requires three signatures
  • AZ-TERT is there to help - NOT TO TAKE-OVER
  • How prepared is your agency?
criteria for tert members
Pass a criminal background check

Meet required vaccination requirements

Have a signed letter from agency director

Completion of NJTI Deployment Awareness Training Course

Completion of ICS 100 and 700

Possess positive interpersonal communication and leadership skills

Be flexible and energetic

Criteria for TERT Members
criteria for tert members10
Be an excellent multi-tasker and problem solver

Be assertive in a positive manner

Be an outstanding team player

Maintain above average annual performance reviews with no chronic work problems

Possesses an excellent working knowledge of the appropriate public safety emergency response operation and equipment as it relates to the member’s role

Criteria for TERT Members
future initiatives
Agency Outreach

AZ-TERT Team Members Basic Training Program

Recruitment of TERT Members

Develop Database

Continued Coordination with NJTI

Future Initiatives
questions comments
Tami deRuiter

AZ-TERT State Coordinator

tami.deruiter@phoenix.gov

www.njti-tert.org/

Questions / Comments