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Resume Development. WELCOME. Learning Objectives. Understand: The purpose of your resume The key components of a resume How to choose the best resume format How to write clear, concise accomplishment statements How to edit/proof your resume Draft: An accomplishment statement

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learning objectives
Learning Objectives

Understand:

  • The purpose of your resume
  • The key components of a resume
  • How to choose the best resume format
  • How to write clear, concise accomplishment statements
  • How to edit/proof your resume

Draft:

  • An accomplishment statement
  • A professional profile/summary statement
what do you know already
What do you know already?
  • What is a resume?
  • What is the key purpose of a resume?
  • What are differences of a resume today vs. a resume in the past?
  • Do you need a resume to get a job?
  • How many times will you rewrite your resume, and how long will it take?
  • How many pages should it be?
  • How much time does an HR person spend reading a resume?
  • What key information should be included in a resume?

(20/20, 2.4)

preparation phase
Preparation Phase

Beginning

Resume

Define

Abilities

Career

Objective

Strengths!

Review

Accomplishments

Match up

Interests

(20/20, 1.8)

preparation tips
Preparation Tips
  • Gather/organize needed information
  • Complete assessments
    • Career Survey
    • Birkman
    • Values Sort
  • Write your own resume
  • 1 – 2 pages
  • Keep the look simple
  • Avoid using personal pronouns
preparation tips1
Preparation Tips
  • Use the past tense
  • Choose strong action verbs
  • Annotate and spell out abbreviations
  • Avoid colored paper, fancy folds, photos
marketing or misleading
Marketing or Misleading
  • 96% of HR professionals conduct reference checks
  • 93% of those said they did not hire the candidate as a result of misrepresentations on applications/resumes.
common misleading information
Common Misleading Information
  • Inaccurate dates
  • Degree inflation
  • Overstating roles and duties
  • Misrepresenting technical abilities
  • Claiming language fluency
  • Providing a fake address
  • Inflating grade point averages
marketing
Marketing
  • You CANNOT change your dates of employment
  • You CAN, to some degree, change your titles
  • You CANNOT change your academic background
  • You CAN leave out irrelevant jobs and data
  • You CANNOT get away with lying just because your company no longer exists
a resume answers three questions
A Resume Answers Three Questions

What do I want to do next?

Self assessment (Career Survey, Birkman, Values Sort)

Why can I do that?

Summary: Broad overview of scope of experience

What is my evidence that I can do that?

Professional experience

Key results/achievements

Education/certifications, etc.

the employer wants to know
The employer wants to know…
  • Can you fill my need?
  • Will you stay for the long term?
  • Are you professional?
  • Do you fit?
what should be included
What should be included?
  • Summary/professional profile
  • Professional experience
    • Companies
    • YEARS of employment
    • Job scope statements
    • Job titles
    • Accomplishments
what should be included1
What should be included?
  • Education
  • Professional development / training
  • Technical skills
  • Licenses & Certifications
  • Military experience
  • Professional affiliations / memberships
what not to include
What Not to Include
  • Months of employment
  • Personal information, physical characteristics
  • Hobbies and interests
  • “References available upon request”
  • Irrelevant Information
art and science
Art and Science
  • Guidelines not rules
  • Many forms of a “best” resume
  • Work with your coach
resume heading
Resume Heading
  • Name
  • Contact information
    • Address, phone number, web resume site
    • Email (professional)
  • Abbreviated heading on subsequent pages
  • Save as a template
  • Use for all correspondence

(20/20, 2.5)

career profile summary
Career Profile/Summary
  • Follows heading
  • Outlines your qualifications and value add for an employer
  • Usually written last
professional experience

NAME

  • Street Address
  • City, State, ZIP Code
  • Telephone
  • Email
  • SUMMARY
  • Purchasing Agent with extensive experience in domestic and international manufacturing. Solid background in logistics, procurement, material and production control. Broad…
  • PROFESSIONAL EXPERIENCE
  • ABC COMPANY, NYC, NY 19XX-200X
  • Major international widget manufacturing company with sales of $XB worldwide.
  • Senior Purchasing Agent
  • Purchased raw materials for the widget manufacturing operations. Supervised 4 purchasing clerks.
  • ·Accomplishment #1
  • ·Accomplishment #2
  • · Accomplishment #3
Professional Experience
  • Makes and supports your case
  • Last job first
  • Detail last 10-15 years, what you are, not what you were.
  • Company description is optional.
  • Include Job Scope Statements.
  • Strengths, contributions, and accomplishments are bulleted.

(20/20, 2.8)

scope statements
Answers the questions:

What were you hired to do?

At what level?

For whom?

With whom?

Scope Statements

(20/20 2.9, 2.10)

scope statements1
Scope Statements
  • Demonstrates specific experience or role
  • Qualifies you for a position
  • Begins with an action verb
  • Includes dimensions, range, staff size, budget and reporting relationship, if relevant
  • Demonstrates general experience and responsibilities
responsibility or accomplishment
Responsibility or Accomplishment?

Responsibilities:

The tasks and activities you were hired to do

Accomplishments:

The results you produced and how you achieved them

(20/20, 2.8 – 2.10)

accomplishment statements

Why should we believe you can do what you say you can do?

Accomplishment Statements
  • Support your career goal
  • Highlight actions which showcase your strengths
  • Appear in bullet form for easy readability
  • Based on your CAR’s
    • Challenge, Action, Result (CAR)

(20/20, 2.9)

accomplishments
Accomplishments

CAR

  • Challenge: What was the situation?
  • Action: What did you do and how?
  • Result: What was the impact?

Challenge not usually included on your resume.

(20/20, 2.9)

accomplishment statement samples
Accomplishment Statement Samples

Conducted many training programs in several states which reduced problems.

  • Not specific
  • Better

Conductedmore than 45 service technician training programs throughout an 8-state region reducing customer complaints by 22% in a 6-month period.

Reduced customer complaints by 22% in a 6-month period by conducting more than 45 service technician training programs throughout an 8-state region.

  • Best
accomplishment examples
Accomplishment Examples
  • Improved support services 50% in 6 months by launching support program that improved the technical delivery of service co-provider.
  • Researched and recovered $25 million in out-of-balance conditions during bank systems conversion and post conversions.
  • Increased revenue $2 million by designing and implementing an automated customer follow-up program.
  • Reduced average customer call-waiting time to 30 seconds from 2 minutes by designing and implementing a call triage system.
avoid over used phrases
Avoid Over Used Phrases

Instead of: Experience working in fast paced environment.

Try: Registered 120+ third shift emergency patients per 7 hour shift. Best?

Instead of: Excellent written communication skills

Try: Wrote jargon free user guide for 11,000 users. Best?

Instead of: Team player with cross functional awareness

Try: Collaborated with clients, A/R and Sales to increase speed of receivables and prevent interruption of service to clients. Best?

accomplishment draft
Accomplishment Draft

Using your Resume Guidelines Worksheet page 3

Draft:

  • Job scope statement
  • One accomplishment

10 minutes to write

5 minutes to share with partner

education

NAME

  • Page 2
  • ABC COMPANY, NYC, NY 19XX-200X
  • Major international widget manufacturing company with sales of $XB worldwide.
  • Senior Purchasing Agent
  • Purchased raw materials for the widget manufacturing operations. Supervised 4 purchasing clerks.
  • ·Accomplishment #1
  • ·Accomplishment #2
  • · Accomplishment #3
  • EDUCATION
  • PROFESSIONAL DEVELOPMENT
  • MEMBERSHIPS
  • AWARDS
Education
  • Further supports your case
  • Start with highest level of achievement.
  • Include College, Training, Seminars, Certifications, Professional Development.
  • Identify major if related.
  • Years are optional

(20/20, 2.14)

other sections
Other Sections
  • Affiliations and memberships
  • Military experience
  • Awards/honors
  • Technical skills
  • Licenses and certifications

Remember, “Is it RELEVANT?”

(20/20, 2.11 – 2.16)

addendum
Addendum
  • Patents
  • Published books/articles
  • Presentations
  • Projects, consulting engagements, legal cases, and financial transactions
  • Client lists, where not proprietary to former employer

(20/20, 2.16)

professional profile summary
Professional Profile/Summary

Considered by many to be MOST important part of your resume!

  • 600 managers surveyed: overwhelming majority agreed.
  • Only about 5% of resumes contain this key section.

Robin Ryan

(author of Winning Resumes and Winning Cover Letters)

(20/20 2.7)

summary

NAME

  • Street Address
  • City, State, ZIP Code
  • Telephone
  • Email
  • SUMMARY
  • Purchasing Agent with extensive experience in domestic and international manufacturing. Solid background in logistics, procurement, material and production control. Broad…
  • PROFESSIONAL EXPERIENCE
  • ABC COMPANY, NYC, NY 19XX-200X
  • Major international widget manufacturing company with sales of $XB worldwide.
  • Senior Purchasing Agent
  • Purchased raw materials for the widget manufacturing operations. Supervised 4 purchasing clerks.
  • ·Accomplishment #1
  • ·Accomplishment #2
  • · Accomplishment #3
Summary
  • State your case, what are your qualifications?
  • Positioning statement that highlights qualifications and areas of expertise, Unique Selling Points, Strengths and Deliverables.
  • Industries, positions and functions you’ve held, range and scope.
  • Narrative or Narrative followed by bullet points.
  • Usually written last.

(20/20 2.7)

summary draft
Summary Draft

Using your Resume Guidelines Worksheet, page 9

Draft a summary for your resume.

  • Brand statement
  • Qualifies you for your desired position
  • Summarizes:
    • Industries
    • Key roles/responsibilities
    • Key strengths and skills
    • Unique value add

15 minutes to draft summary

5 minutes to share with a partner

transferable skills
Transferable Skills
  • Key skills desired by employers
  • Critical when changing career focus
  • Includes:
    • Leadership - Teamwork
    • Interpersonal - Communication
    • Flexibility - Problem-solving
    • Organizational - Analytical
    • Quantitative - Others?
key words
Key Words
  • What are “Key” words?
  • Do you know the key words for your profession?
  • Key words relate to your qualifications:
    • Technical expertise
    • Industry jargon
    • Product knowledge
    • Personality traits
    • Academic credentials
  • How to determine your key words
    • Review ads and job postings for your targeted jobs
    • Review company websites and how they describe their culture and employees.
key word qualification summary
Key Word Qualification Summary

Sales professional

Achievement oriented sales professional with 15 years of success in international trade and global marketing. Skilled in developing marketing programs, coordinating new product introductions and providing customer support. Experience includes cold calling, new business development and key account management.

Rather than…

Achievement oriented with 15 years of successful experience and proven ability to meet objectives, communicate with clients, and quickly excel in new industries

using key words
Using Key Words
  • 94% of the top 500 U.S. companies use computer programs to evaluate resumes
  • Do not creatively try to “hide” your key words in your resume
  • Not just for on-line applications. People visually scan for these as well
hybrid
Hybrid
  • Purpose similar to functional
  • Combines both the key features of the functional and the chronological resume.
    • Key accomplishments listed right after summary
    • Professional experience written the same as chronological, including job scope and accomplishment statements.
  • Most recruiters prefer chronological with job scope statements or hybrid over functional resume.
hybrid resume
Hybrid Resume

Summary

Key Accomplishments

Work Experience

  • Job scope statement
  • Remaining accomplishment statements

Other Sections

slide43

Print and On-line Resumes

Caution when working with newer Windows versions: .docx files

the internet resume
The “Internet” Resume

Tips

  • Create and save plain text version

- No italics, lines, graphs, columns or underlining

- Limit to 60 characters or 6 inches wide

- Include Keywords

  • Proof, edit, proof
  • Cut and paste into on-line posting sites
  • Print out selected areas to proof before posting
  • When emailing a “Word” resume, consider saving it as a PDF and then mail
slide45

Professional Bios

To Introduce Yourself to a Broader Audience

  • Marketing tool for consulting assignments
  • For speaking engagements
  • To confirm credentials
  • To add to a business proposal
  • In lieu of a resume
  • No more than three-quarters of a page
  • Conversational tone – third person voice
possible concerns
Possible Concerns
  • Gaps in work history
  • Little or no experience in the field you are targeting
  • Almost all experience is with one employer
  • Lack of consistency in job history
  • Job hopper appearance
  • Lack formal degree
  • Jobs held many years ago
  • Age
  • Work history and education from another country
  • Others?
slide47

References

  • A great networking opportunity!
  • Contact:
  • Now/soon
  • After the interview
  • After the expected call
  • Thank you
  • (20/20, 2.27)
help your references help you
Help your references help you!
  • Consider the key skills, knowledge and abilities (KSA’s) and experience for which you need references.
  • Share with your references what you would like them to emphasize.
  • Consider developing a master list of references sorted by your KSA’s
references
References

Reference for Mary Smith:

Jocelyn Hartman

Vice President, Sales and Marketing

ABC Manufacturing

Contact Information:

120 South Main Street

Anytown, ST 74209

(777) 489-1539

jhartman@isp.com

Relationship: Former Supervisor at company name.

slide50

Final Thoughts

  • Is all the information relevant?
  • Is it true?
  • Is it positive?
  • Is there “white” space?
  • Is it clear, correct, and concise?
  • Have you considered search engine marketing?
  • Did you use the editing checklist on page 2.21?
  • Greatest emphasis on most recent work?
finely
FINELY

Have you mad doubly sure there sure no typos?

Have you used the right sintax?

Have you used proper puncturation?

REMEMBRE

Its got to be letter purrfect

Have your resume “proof read” by at least two people!

tools and next steps
Tools and Next Steps

Tools:

8eResume Basics including on-line Resources:Resume Examples, Resume Checklist,

Resume Development Tips, Action Verbs by Skill Area

Next Steps:

Develop Keywords, Resume Editing, Coaching,

Post to Right’s Resume Bank on RfH