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Break Fix Support

Break Fix Support/Services" refers to a type of technical support that addresses issues with hardware or software by fixing or replacing components.

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Break Fix Support

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  1. Break Fix Support/Services

  2. Break Fix Support/Services Break Fix Support/Services are a type of IT support services that offer a solution for hardware or software problems that may arise within an organization's computing environment. These services are aimed at helping businesses resolve issues as quickly as possible to minimize downtime and prevent any negative impacts on productivity. In a Break Fix Support/Services model, an IT support technician is called in when a problem occurs. The technician will diagnose the issue and repair or replace any faulty hardware or software components as needed. This type of support can be provided on-site, over the phone, or through remote access to the affected device or system.

  3. Advantages of Break Fix Support/Services The advantages of Break Fix Support/Services include flexibility, cost-effectiveness, and convenience. Businesses can access IT support services only when they need them, without having to pay for ongoing maintenance or support contracts. Additionally, Break Fix Support/Services allow businesses to work with multiple IT vendors to address specific issues with different types of hardware or software.

  4. Break fix Services include: • Full reporting • Maintenance support • 45-minute ticket response time • Local parts availability – with global reach and locations SAID Technologies can ensure hardware is supplied in a timely manner to remedy faults • Secure disposal of faulty (replaced) equipment using SAID Technologies Recycle & Retire Service

  5. Break fix Services include: • Up to 24×7/365 hardware support with 4 hour response service level. • Granular SLA based response times supporting onsite and next business day onsite engineer and parts to provide SLA aligned services at a lower cost

  6. Summary In summary, Break Fix Support/Services are a vital component of any organization's IT support strategy. They provide businesses with a reliable and efficient solution for addressing hardware or software problems, enabling them to maintain productivity and minimize downtime.

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