Building Better Crisis Leaders: We CAN do More! . Stacy L. Willett Associate Professor of Emergency Management The University of Akron [email protected] Where are we going?. Evolution of Leadership Theory The Context of Crisis Common Problems and Recommendations. Leadership Defined.
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(Yukl, 2006 p.8)
Yukl, G. (2006). Leadership in organizations, 6th ed. Pearson Education: NJ
“a serious threat ……which- under time pressure and highly uncertain circumstances – necessitates making critical decisions”
Routine decision making
Familiar (non threatening) environment
Flexibility in decision making
Decisions made under close scrutiny
Increased levels of stress
Protocols not established
Severe threat to organizational viability
Complex decision environment
Non routine decisions
Understood consequence and action (follow established protocols)The Crisis Continuum
Voice in training selection/ topic
Set individual goals
Set organizational goals
Post- training accountability (realistic application)Training Transfer
Be aware of your organizational culture
Understand the importance of organizational TRUST
Six Bottom Line Points for building better crisis leaders
Effective crisis leaders are not made in a workshop. Do not expect to send someone (or to attend) a crisis leadership training or workshop and come out a “leader”. This idea in itself is unrealistic.