Customer Experience Management Market

1. Customer Experience Management Market Global Industry Analysis & Forecast US$ Million, 2019 – 2027 www.dhirtekbusinessresearch.com sales@dhirtekbusinessresearch.com +91 7580990088

2. Global Customer Experience Management Market Scope of the Report  Global Customer Experience Management Market , By Industry Management Market   Market , By Component Automotive Asia Pacific Customer Experience   Solution & Platform/API BFSI Management Market    Services Healthcare Middle East & Africa Customer   Professional Services IT & Telecom Experience Management Market    Managed Services Media & Entertainment Latin America Customer Experience   Global Customer Experience Management Public Sector Management Market   Market , By Deployment Model Retail & ecommerce Company    On- Premises Travel & Hospitality Adobe Inc.    Cloud Based Others Avaya Inc.    Global Customer Experience Management Global Customer Experience Management International Business Machines Market , By Enterprise Size Market , By Region Corporation    Large Enterprises North America Customer Experience NICE Ltd.   Small & Medium Enterprises Management Market Nokia Corporation    Global Customer Experience Management Europe Customer Experience Open Text Corporation 2 © Dhirtek Business Research and Consulting Private Limited www.dhirtekbusinessresearch.com

3. Global Customer Experience Management Market Regions Covered Europe Germany U.K. France Italy Spain Russia Rest of Europe North America U.S. Canada Asia Pacific China Japan India S. Korea Indonesia Australia & New Zealand ASEAN Countries Rest of Asia Pacific Middle East & Africa GCC South Africa Rest of Middle East & Africa Latin America Brazil Mexico Argentina Rest of Latin America 3 © Dhirtek Business Research and Consulting Private Limited www.dhirtekbusinessresearch.com

4. Global Customer Experience Management Market Global Customer Experience Management Market Introduction The global customer experience management market generated revenue of US$ 7.8 billion in 2020 and is expected to reach US$ 14.1 billion by 2025 with a CAGR of 12.6% in the forecast period. The customer experience management market report offers a comprehensive market analysis of the different segments and regions that lets readers make crucial business-related decisions with a wealth of information enclosed in this report. Growing demand for personalized experience over different industries helps in driving the market growth and also the increasing need to improve customer engagement and reduce the sellout rates, need for a better understanding of the customers. And also it helps organizations to strengthen their brand presence, reduce consumer churn, and in turn boost business revenue. The research report offers both qualitative and quantitative information on the global customer experience management market. In qualitative terms, the customer experience management market report provides insights into numerous factors, such as market determinants, value chain analysis, emerging trends, growth opportunity analysis, porters five-force model analysis and macro-economic factors, segment analysis, regional analysis at a granular level. Similarly, in quantitative terms, the report provides historical and forecast market numbers of customer experience management in various segments such as by component, deployment model, enterprise size, and industry at global, regional, and country-level. In addition, the report provides a detailed analysis of the market vendors and their product offerings. The report also covers details of the competitive market environment and includes information on the capabilities and competencies of market vendors. Solution segment accounts the dominating position in the market. Based on components, customer experience management is segmented into solutions and services. The solution segment holds the dominating position in the market in 2020 and is expected to retain its dominance throughout 4 © Dhirtek Business Research and Consulting Private Limited www.dhirtekbusinessresearch.com

5. Global Customer Experience Management Market Global Customer Experience Management Market Introduction the forecast period. Moreover, the service segment is further segmented into professional and managed services. The professional services segment accounts for the dominant position in the market in 2020, whereas the managed services segment is projected to grow with the highest CAGR during the forecast period. Cloud based deployment model is expected to grow with the highest CAGR. Based on the deployment model, the customer experience management is segmented into on-premises and cloud-based. The cloud-based deployment model is expected to grow with the highest CAGR during the forecast period. Moreover, the on-premises deployment model holds the dominating position of the market in 2020 and is expected to retain its dominance throughout the forecast period. Large Enterprises segment accounts the dominating position in the market. Based on enterprise size, the customer experience management is segmented into small & medium enterprises and large enterprises. The small & medium enterprises segment is expected to grow with the highest CAGR during the forecast period. Moreover, the large enterprise segment holds the dominating position in the market in 2020 and is expected to retain its dominance throughout the forecast period. Travel and Hospitality segment account the dominating position in the market. Based on industry, the customer experience management is segmented into automotive, BFSI, healthcare, IT & telecom, media & entertainment, public Sector, retail & ecommerce, travel & hospitality and others. The travel and hospitality sector hold a leading market position in 2020 and are projected to stay leading over the forecast period. In addition, the automotive sector is expected to grow with the highest CAGR in the forecast period. North America accounts the dominating position in the market. 5 © Dhirtek Business Research and Consulting Private Limited www.dhirtekbusinessresearch.com

6. Global Customer Experience Management Market Global Customer Experience Management Market Introduction Based on the region, the customer experience management is segmented into North America, Europe, Asia Pacific, Middle East & Africa and Latin America. North America has a dominant position in the market in 2020 and is predicted to remain dominant over the projected period. The United States and Canada are the largest market- driven countries in the world. Moreover, Asia Pacific is projected to rise at the fastest CAGR in the forecast period. China, India, and Japan are some of the major market-driven countries in the world. Customer Experience Management Market Players: Some of the major players of customer experience management market are Adobe, IBM Corporation, Oracle Corporation, Avaya, Nice Limited, Nokia, SAP, Open Text Corporation, Tech Mahindra, Verint Systems, Zendesk and Teradata. The study also focuses on different business or inorganic market growth strategies through technology advancement, business expansion, alliances and mergers and acquisitions to create disruptive technologies and consumer networks. Key questions the report answers Which factors will contribute to a change in the demand for customer experience management during the evaluation phase? What are the major driving factors that accelerate the growth of the market? What are the restraints which hinders the growth of the market? What segment offers the most development opportunities? Which region provides the key growth opportunity to the market? Who are the major industry players? © Dhirtek Business Research and Consulting Private Limited www.dhirtekbusinessresearch.com What are the key strategies adopted by the market players? 6

7. Global Customer Experience Management Market Global Customer Experience Management Market Introduction What are the key strategies adopted by the market players? 7 © Dhirtek Business Research and Consulting Private Limited www.dhirtekbusinessresearch.com

8. Global Customer Experience Management Market Global Customer Experience Management Market Introduction Global Customer Experience Management Market Size, US$ Million (2020 – 2027) Global Customer Experience Management Market Opportunity Analysis Size, US$ Million (2020 – 2027) XX%XX% XX% XX% XX XX% XX XX XX% XX% XX XX XX XX XX XX XX XX XX XX XX XX XX XX XX 2019 2020 2021 2022 2023 2024 2025 2026 2027 XX% Total Opportunity 2019 2020 2021 2022 2023 2024 2025 2026 2027 Source: Secondary Literature, Expert Interviews, and Dhirtek Business Research Analysis Source: Secondary Literature, Expert Interviews, and Dhirtek Business Research Analysis 8 © Dhirtek Business Research and Consulting Private Limited www.dhirtekbusinessresearch.com

9. Global Customer Experience Management Market Global Customer Experience Management Market Introduction Global Customer Experience Management Market Share Analysis, by Component, (2020 & 2027) Global Customer Experience Management Market Share Analysis, by Deployment Model, (2020 & 2027) 2027 2027 2020 2020 XX% XX% XX% XX% XX% XX% XX% XX% On- Premises Cloud Based Solution Services Source: Secondary Literature, Expert Interviews, and Dhirtek Business Research Analysis Source: Secondary Literature, Expert Interviews, and Dhirtek Business Research Analysis 9 © Dhirtek Business Research and Consulting Private Limited www.dhirtekbusinessresearch.com

10. Global Customer Experience Management Market Global Customer Experience Management Market Introduction Global Customer Experience Management Market Share Analysis, by Enterprise Size, (2020 & 2027) Global Customer Experience Management Market Share Analysis, by Industry, (2020 & 2027) XX% XX% 2027 2027 XX% XX% XX% XX% XX% 2020 XX% 2020 XX% XX% XX% XX% XX% XX% XX% XX% XX% XX% XX% XX% XX% XX% Automotive BFSI Healthcare IT & Telecom Media & Entertainment Public Sector Small & Medium Enterprises Large Enterprises Retail & ecommerce Travel & Hospitality Others Source: Secondary Literature, Expert Interviews, and Dhirtek Business Research Analysis Source: Secondary Literature, Expert Interviews, and Dhirtek Business Research Analysis 10 © Dhirtek Business Research and Consulting Private Limited www.dhirtekbusinessresearch.com

11. Global Customer Experience Management Market Global Customer Experience Management Market , by Component Global Customer Experience Management Market Analysis and Forecast, by Component, US$ Million (2020 – 2027) CAGR % (2020 – 2027) Component 2019 2020 2021 2022 2023 2024 2025 2026 2027 Solution XX XX XX XX XX XX XX XX XX XX Services Professional Services Managed Services XX XX XX XX XX XX XX XX XX XX Total XX XX XX XX XX XX XX XX XX XX Source: Secondary Literature, Expert Interviews, and Dhirtek Business Research Analysis 11 © Dhirtek Business Research and Consulting Private Limited www.dhirtekbusinessresearch.com

12. Global Customer Experience Management Market Global Customer Experience Management Market , by Deployment Model Global Customer Experience Management Market Analysis and Forecast, by Deployment Model, US$ Million (2020 – 2027) CAGR % (2020 – 2027) Deployment Model 2019 2020 2021 2022 2023 2024 2025 2026 2027 On- Premises XX XX XX XX XX XX XX XX XX XX Cloud Based XX XX XX XX XX XX XX XX XX XX Total XX XX XX XX XX XX XX XX XX XX Source: Secondary Literature, Expert Interviews, and Dhirtek Business Research Analysis 12 © Dhirtek Business Research and Consulting Private Limited www.dhirtekbusinessresearch.com

13. Global Customer Experience Management Market Global Customer Experience Management Market , by Enterprise Size Global Customer Experience Management Market Analysis and Forecast, by Enterprise Size, US$ Million (2020 – 2027) CAGR % (2020 – 2027) Enterprise Size 2019 2020 2021 2022 2023 2024 2025 2026 2027 Small & Medium Enterprises XX XX XX XX XX XX XX XX XX XX Large Enterprises XX XX XX XX XX XX XX XX XX XX Total XX XX XX XX XX XX XX XX XX XX Source: Secondary Literature, Expert Interviews, and Dhirtek Business Research Analysis 13 © Dhirtek Business Research and Consulting Private Limited www.dhirtekbusinessresearch.com

14. Global Customer Experience Management Market Global Customer Experience Management Market , by Industry Global Customer Experience Management Market Analysis and Forecast, by Industry, US$ Million (2020 – 2027) CAGR % (2020 – 2027) Industry 2019 2020 2021 2022 2023 2024 2025 2026 2027 Automotive XX XX XX XX XX XX XX XX XX XX BFSI XX XX XX XX XX XX XX XX XX XX Healthcare XX XX XX XX XX XX XX XX XX XX IT & Telecom XX XX XX XX XX XX XX XX XX XX Media & Entertainment XX XX XX XX XX XX XX XX XX XX Public Sector XX XX XX XX XX XX XX XX XX XX Retail & ecommerce XX XX XX XX XX XX XX XX XX XX Travel & Hospitality XX XX XX XX XX XX XX XX XX XX Others XX XX XX XX XX XX XX XX XX XX Total XX XX XX XX XX XX XX XX XX XX Source: Secondary Literature, Expert Interviews, and Dhirtek Business Research Analysis 14 © Dhirtek Business Research and Consulting Private Limited www.dhirtekbusinessresearch.com

15. Global Customer Experience Management Market Global Customer Experience Management Market , by Region 2027 XX% XX% XX% North America XX% XX% Europe XX% XX% Asia Pacific XX% 2020 Middle East & Africa XX% Latin Maerica XX% US$ Million XX XX XX XX XX XX XX XX XX XX North America Europe Asia Pacific 2020 Middle East & Africa Latin America 2027 Source: Secondary Literature, Expert Interviews, and Dhirtek Business Research Analysis 15 © Dhirtek Business Research and Consulting Private Limited www.dhirtekbusinessresearch.com

16. Global Customer Experience Management Market Global Customer Experience Management Market , by Region Global Customer Experience Management Market Analysis and Forecast, by Region, US$ Million (2020 – 2027) CAGR % (2020 – 2027) Region 2019 2020 2021 2022 2023 2024 2025 2026 2027 North America XX XX XX XX XX XX XX XX XX XX Europe XX XX XX XX XX XX XX XX XX XX Asia Pacific XX XX XX XX XX XX XX XX XX XX Middle East & Africa XX XX XX XX XX XX XX XX XX XX Latin America XX XX XX XX XX XX XX XX XX XX Total XX XX XX XX XX XX XX XX XX XX Source: Secondary Literature, Expert Interviews, and Dhirtek Business Research Analysis 16 © Dhirtek Business Research and Consulting Private Limited www.dhirtekbusinessresearch.com

17. Global Customer Experience Management Market Global Customer Experience Management Market , Company Share Analysis, 2020 (%) Adobe Inc. Avaya Inc. International Business Machines Corporation XX% XX% XX% XX% NICE Ltd. Nokia Corporation XX% Open Text Corporation XX% XX% Oracle Corporation SAP SE XX% Tech Mahindra Limited XX% XX% Verint Systems Inc. Others 17 © Dhirtek Business Research and Consulting Private Limited www.dhirtekbusinessresearch.com

18. Global Customer Experience Management Market For Sample Report: https://www.dhirtekbusinessresearch.com/market- report/Customer-Experience-Management-Market- Analysis--Forecast-2020--2025/request-for-sample- report 18 © Dhirtek Business Research and Consulting Private Limited www.dhirtekbusinessresearch.com

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