Microsoft Dynamics 365 Field Service Partners

1. Microsoft Dynamics 365 Field Service Partners Overview Benefits Advantages Why Alletec?

2. An Overview Microsoft Dynamics 365 Field Service Partners enables you to deliver onsite services to customer locations. This includes workflow automation, scheduling and powerful functions to help mobile workforce. You can connect with the customer across diverse channels and maintain a 360-degree customer view. Work order management, scheduling & optimization, asset & equipment management, inventory, parts & logistics are all parts of the powerful functionality provided by D365 Field Service.

3. Dynamics 365 For Field Service Partners Benefits Manage your workforce effectively Power-up the field service agents to work effectively on the go. Enable your field service agents to access real-time customer information and provide them with step-by- step instructions to track and complete the task at hand. Keep field service agents on time with route navigation assistance, and work order details updated in real-time on their mobile device. Provide Preemptive and Connected Field Service Microsoft Dynamics Field Service enables businesses to detect faults, troubleshoot, and resolve issues remotely with the IOT enabled sensor hardware. Identify equipment problems even before the customer notices them and attempt to fix the problems remotely. Lower the cost by dispatching agents only when they’re needed.

4. Automate Resource Scheduling Empowering businesses to improve profitability by scheduling the field service agents with the right job skills and best location to fit in more appointments per day. Identify and organize available field service resources with an interactive, drag-and-drop schedule board. Gain Customer’s Trust Deliver a tailored customer-centric experience to engage with customers proactively, resolve their issues, and build trust. Keep your customers informed with automated text messages, phone calls, share quotes, contracts, and scheduling information. Enable customers to keep track of service activities (upcoming and past) and self- schedule appointments with a customer portal. Provide your customers with real-time location tracking of field service agents, arrival time, agent photo, and vehicle information. Automatically prioritize and escalate customer feedback and arrange a follow up for customer satisfaction

5. Advantages Streamlined operations, great client experiences, consistent growth by excellent customer reviews, and referrals. Empowered management and service staff with real- time information and shared knowledge base Proactive staff detects, troubleshoots, and resolves glitches before a customer discovers them. Every customer is aware of the status of the Agent addressing their request. Agent forecasts the right time of Arrival, and in case of delays, inform the customer in advance. The customers, staff and management get real-time updates on every task. This enables the organization to take a proactive decision, like shifting a few calls from one agent to another.

6. Alletec offers end to end D365 implementation services from Business Process Study, Solution Architecture, Implementation, Data Migration, User Trainings to final Solution roll-out. With over 700 successful implementations, we have experience in diverse industries to understand your customization needs. Microsoft Dynamics 365 Field Service Partners