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Department of Health & Wellness Promotion Bureau of Substance Abuse Prevention, Treatment & Recovery. Access Management System (AMS) 24 – Hour Call Center. Access Management System. AMS is a system in which the Coordinating Agency (CA) carries out the access management functions.

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Department of Health & Wellness PromotionBureau of Substance Abuse Prevention, Treatment & Recovery

Access Management System (AMS)

24 – Hour Call Center

1-800-467-2452


Access management system l.jpg
Access Management System

  • AMS is a system in which the Coordinating Agency (CA) carries out the access management functions.

  • 24 hour access-Medicaid mandate

    • Residential

    • Detoxification

    • Outpatient ( Drug-Free)

    • Outpatient with Medication(methadone, Buprenorphine)

1-800-467-2452


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Who’s Eligible?

  • City of Detroit Residents who have ….

  • No Insurance

  • Medicaid Insurance

  • Under Insured

1-800-467-2452


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Call Center

  • The purpose of the “Call Center” is to create a telephonic access line for a brief screening and referral process for the City of Detroit residents who are seeking substance abuse services.

1-800-467-2452


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Call Center

  • Location- 3rd floor

  • Hours of Operation 7:00 am-6:00 pm/After hours 6:00 pm -7:00 am.

  • 7 Referral Agents are stagger to cover daytime hours of operation. 5 referral agents alternate monthly to cover the after hour shift.

1-800-467-2452


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Process

  • The referral agents answer the access line

  • Conduct a brief screening

  • Determine eligibility for substance abuse services.

  • If the client is determined eligible for services the client will be given a choice of providers within the modality.

  • The referral agent will then contact the provider of choice and make the referral.

  • Referrals generated electronically.

1-800-467-2452


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Treatment on Demand

  • Clients are able to go to treatment immediately after the screening is completed.

  • No waiting list.

1-800-467-2452


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Substance Abuse 24 hour Access Line

Please call today!

1-800-467-2452

24-hours/ 7 days

1-800-467-2452


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Contacts

  • Jeanine McIntosh, BSAPTR, Treatment Coordinator-876-4787

  • Judy Davis, BSAPTR, Utilization Manager- 876-4565

  • LaJoy Hawkins, BSAPTR, Call Center Team Leader-628-2157

  • Dr. Calvin Trent, BSAPTR, Director

  • Dr. Kanzoni Asabigi, BSAPTR, Deputy Director

1-800-467-2452