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BREAKING BAD NEWS. DEALING WITH LOSS. BREAKING BAD NEWS. WHY IS IT SO DIFFICULT TO DO? WHAT IS THE SOLUTION?. THE DIFFICULTY. THE SAVIOUR COMPLEX PERSPECTIVE OF DEATH AND DISABILITY DISCOMFORT WITH NEGATIVE EMOTIONS. EMPATHY: THE FOUNDATION. BEING FOCUSSED

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Presentation Transcript
breaking bad news

BREAKING BAD NEWS

DEALING WITH LOSS

breaking bad news2
BREAKING BAD NEWS

WHY IS IT SO DIFFICULT TO DO?

WHAT IS THE SOLUTION?

the difficulty
THE DIFFICULTY

THE SAVIOUR COMPLEX

PERSPECTIVE OF DEATH AND DISABILITY

DISCOMFORT WITH NEGATIVE EMOTIONS

empathy the foundation
EMPATHY: THE FOUNDATION

BEING FOCUSSED

UNDERSTANDING FROM THE ‘INSIDE’

RESPONDING WITH CARING

breaking bad news most of us do it right most of the time
BREAKING BAD NEWS:MOST OF US DO IT RIGHT MOST OF THE TIME

THINGS GO WRONG WHEN:

* WE TRY TO ESCAPE

* WE REACT IN ANGER

* WE DILUTE THE AGENDA

things go wrong when
THINGS GO WRONG WHEN:

WE TRY TO ESCAPE:

  • INAPPROPRIATE DELEGATION
  • DISTRACTION
  • FRONTAL ATTACK
  • INTELLECTUALIZATION
  • MINIMIZATION
  • EMPTY REASSURANCE
things go wrong when8
THINGS GO WRONG WHEN:

WE REACT IN ANGER:

  • TO DENIAL
  • TO IDEALIZATION
  • TO REHEARSAL OF THE STORY
  • TO ‘UNREASONABLE’ DEMANDS
  • TO ANGER AND BLAME
things go wrong
THINGS GO WRONG:

WHEN WE DILUTE THE AGENDA:

  • BILLING
  • PRACTICAL ARRANGEMENTS
  • REQUEST FOR POST MORTEM
what is the solution
WHAT IS THE SOLUTION?

KNOWLEDGE

  • HOW TO TELL?
  • HOW MUCH TO TELL?
  • WHO TO TELL?
  • WHEN TO TELL?

SKILL

“LI ST EN”

ATTITUDE

  • IMPORTANCE OF SELF AWARENESS
breaking bad news conclusions
BREAKING BAD NEWS: CONCLUSIONS
  • BAD NEWS CANNOT BE CONVERTED TO GOOD NEWS
  • KNOWLEDGE OF NORMAL PSYCHOLOGY WILL HELP INFORM THE PROCESS
  • SPECIFIC SKILLS (LISTEN) CAN BE LEARNED AND APPLIED
  • SELF AWARENESS AND THE ABILITY TO DEAL WITH PERSONAL STRESS IS ESSENTIAL TO GOOD COMMUNICATION