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What to Consider When Replacing Your Phone System

Upgrading your phone system can greatly enhance communication and reduce costs. This guide explores key factors to consider, including technology types (IP-based vs. circuit-switched), scalability, and potential savings on monthly expenses. Learn how to protect your investment with redundancy, power protection, and ongoing training. Designed for businesses eyeing future growth, this resource outlines the importance of assessing needs like remote connectivity, functionalities, and vendor capabilities, ensuring you get the best value for your investment while adapting to technological advancements.

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What to Consider When Replacing Your Phone System

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  1. What to Consider When Replacing Your Phone System by Scott R. Wilson, MBA Technology Management

  2. Overview • Out With The Old In With The New • What to Consider When Replacing a Telephone System • How to Protect Your Investment • Q & A

  3. IP Enabled Hybrid Circuit/ Packet Telephony Circuit-Switched Telephony IP-based Networked Telephony Services Call Switching/Processing and Applications PSTN IP LAN/WAN VoIP Integration With Networking Unified Networks Evolution

  4. Out With The Old In With The New Old Technology New Technology Lower Monthly Recurring Costs – Equipment, Maintenance , & Service Connect Remote Locations/Workers More Value for your $ - Lower Toll Charges Lower Capital Investment Costs Low Annual Maintenance $ Easily Scalable – Lower Power Usage • High Capital Cost • Annual Maintenance Costs • Investment & Management of Cable Plant • Planned Obsolescence by Manufacturer • Rapid Advancement in Equipment Performance

  5. What to Consider When Replacing a Telephone System • Business Future - # of Stations – Remote Workers – Expanding into new Markets • Features/Functions – Likes & Dislikes Getting the most out of the System • Carrier Costs, # of Lines, Features, LD Costs • Monthly Recurring Costs vs. Capital Cost

  6. Protecting Your Investment • Redundancy – Emergency Line - Hosted Services • Power Protection – UPS – Incoming Line Surge • 24 X 7 Local Support – Time is Money • Software Upgrades • Modular Equipment – Digital vs. Analog • Ongoing Training of New & Existing Employees

  7. Dannemora Federal Credit Union • Multiple Office Connectivity • Ability to Transfer Calls Between Locations • Eliminate $$$ Between Branches • Secure Communication Via Internet • One Vendor For Equipment, Voice & Data

  8. Summary • Old vs. New Technology • Higher Bandwidth = Greater Opportunity • Protect Your Investment • Q & A

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