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internship 101 Management. Orientation Week, class of 2014. OBJECTIVES. Describe Food Service Management rotation Describe Patient Services and Clinical Management Length of each part of the rotation Competencies and Assignments Name at least one way to prepare for the rotations

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internship 101 management

internship 101Management

Orientation Week, class of 2014

        • Describe Food Service Management rotation
        • Describe Patient Services and Clinical Management
        • Length of each part of the rotation
        • Competencies and Assignments
  • Name at least one way to prepare for the rotations
  • Access assignment guidelines and resources
  • State 2 tips for making this a successful rotation
how can i be ready
How Can I be ready?
  • Communicate with the GM at your facility
          • Are safety shoes required?
          • Is there a Dress Code?
  • Management and food service texts handy
  • Complete pre-orientation assignments
  • Review assignments for the rotations on web page
  • Print out time line and bring to rotation
what is this rotation all about
What is this rotation all about?
  • Food Service Management (200 hours) at corporate, campus, school or healthcare site
  • Patient Services (40 hours) at healthcare site
  • Clinical Management—with CNM at healthcare site (40 hours)
competency evaluations
Competency Evaluations

Three Competency Evaluation Forms (CEFs) are used for the rotations:

  • Food Service Management CEF
  • Patient Services CEF
  • Clinical Management CEF

All competencies and hours must be achieved to pass the rotation

Bring the CEFs with you to your facilities

food service management
FOOD service Management

Corporate, Campus, School, Healthcare or Leisure

General Manager generally your preceptor

  • Will assign a manager to be your go-to person

Work with managers and foodservice staff

Complete marketing and sustainability projects

Participate as an assistant manager trainee

Every account is slightly different

patient services
Patient Services
  • At your healthcare site
  • Patient service manager generally your preceptor
  • Work with diet office and trayline staff
  • Visit patients during tray passing and meal rounds
  • Complete Patient Services Diagnostic assignment
  • Participate in test tray assessments
clinical management
Clinical Management

Gain experience performing clinical management functions

  • Personnel management (org chart, performance eval, hiring, scheduling, job description)
  • Policies and procedures
  • Communications (facilitate part of a staff or department mtg, attend hospital wide committee)
  • Regulatory agencies (learn how to get ready for a survey)
  • Quality assurance / performance improvement (patient satisfaction, quality improvement activity)
management assignments
Management Assignments
  • Guided Reflective Journals (3)
  • Budget Summary
  • Menu Cost
  • Policy: develop or revise
  • System Analysis
  • Specialty Menu
  • Employee Inservice
management assignments1
Management Assignments
  • Equipment Proposal
  • Sustainability Assessment
  • Marketing Project
  • Patient Service Diagnostic
  • Management Quiz
management assignments2
Management Assignments
  • Organize assignments—use timeline as a guide
        • Access assignments on the intern website:
  • All assignments are listed on the Assignment Checklist
management assignments3
Management Assignments
  • In the First week, start planning the
    • Inservice
    • System Analysis Research Project
    • Sustainability Assessment
    • Marketing Project
management assignments4
Management Assignments
  • Access the assignments before starting rotation
  • Each assignment provides the instructions and forms you will need
  • E-mail assignments to reviewers as listed on Assignment Checklist
marketing project
Marketing Project
  • Decide on your project early
  • Conduct a needs assessment
  • Use the Detailed Development Guide (DDG) to guide your planning
  • Write and send the Process Development Sheet (PDS), supporting photos and marketing materials to your reviewer
marketing project1
Marketing Project
  • The focus of Marketing Project is retail operation
  • Can be combined with Community Nutrition Education Project if it includes nutrition education and marketing--needs approval first.
  • Consider Mindful as a topic for your marketing project: can be a combined marketing/nutrition education project.
sustainability assessment
Sustainability Assessment
  • Use form on the website
  • View the webinar before starting—
  • this will guide you.
tips for a successful rotation
Tips for a successful rotation
  • Be prepared when starting
  • Do your assignments during the rotation

Many assignments can be at least partially completed during your rotation hours

tips for a successful rotation1
Tips for a successful rotation
  • Try to do your patient services before clinical
    • better understanding of department
    • learn how patients order food
    • how trays are delivered
    • several days in a row or throughout clinical rotation

Review Clinical Management rotation guidelines

checklist with your preceptor to see how this rotation

will be completed

tips for a successful rotation2
Tips for a Successful Rotation
  • Plan a time daily to meet with your preceptor
  • Print out and use the suggested timelineas a guide
  • Prepare for rotations before starting
  • Review assignments on the website before starting
  • Do something every day!