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E-monitoring in the Workplace. Trent and Jamila Robert and Jamie. The E-Monitoring Team. JAMIE ROBERT. TRENT JAMILA. What is E-Monitoring?. Using electronics to watch, keep track of, or check employees’ productivity and use of company equipment. Current Uses. ID tags

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e monitoring in the workplace

E-monitoring in the Workplace

Trent and Jamila

Robert and Jamie

the e monitoring team
The E-Monitoring Team

JAMIE

ROBERT

TRENT

JAMILA

what is e monitoring
What is E-Monitoring?
  • Using electronics to watch, keep track of, or check employees’ productivity and use of company equipment.
current uses
Current Uses
  • ID tags
  • E-mail
  • Phone calls
  • Keystroke
  • Computer monitoring
  • Physical monitoring
slide6

[18/03/2008, 21:36]. User: "rdriver". Window title:"Mozilla Firefox Start Page - Mozilla Firefox"

onyen.unc.edu

rdriver

[18/03/2008, 21:37]. User: "rdriver". Window title:"https://webmail3.isis.unc.edu - Webmail :: Message Composition - Mozilla Firefox"

coworker@emailWork SucksHey buddy work sucks again. I really hate the boss, we dont get any breaks so I just slack off on the internet!

[18/03/2008, 21:37]. User: "rdriver". Window title:"Mozilla Firefox Start Page - Mozilla Firefox"

facebook.com

jamie

[18/03/2008, 21:38]. User: "rdriver". Window title:"Mozilla Firefox Start Page - Mozilla Firefox"

nasdaq.com

goog

[18/03/2008, 21:38]. User: "rdriver". Window title:"Mozilla Firefox Start Page - Mozilla Firefox"

espn.go.com

north carolina

real world
Real World
  • Smyth vs. Pillsbury legal case
    • Email monitoring
  • ECPA - Electronic Communications Privacy Act
    • One party consents
    • Company provides equipment
    • Used for business purposes
productivity
Productivity
  • How does being monitored affect productivity?
productivity1
Productivity
  • Not working number of hours paid to work
  • Non-work related internet uses
  • Excessive usepoor performance
  • $1.7bn NCAA Tourney
  • Sources: NCAA (Challenger, Gray, Christmas Inc. study); performance (1993 McWorld study).
productivity2
Productivity
  • If employees know they are being monitored, they will be more productive
  • 78% of companies report internet abuse by employees
  • Will they waste time no matter what?
  • Source: 2002 study by Computer Security Institute
productivity3
Productivity
  • Quality over Quantity
    • Being monitored by numbers does not represent the quality of the goods produced
    • Rush to meet a goal number but the products will not be in as good of condition
slide12

Productivity

  • Satisfied employees are more prone to be more productive
    • Give more breaks!
      • Ex: Break Duration Study
        • 80% increase in errors when working without breaks
      • Source: Nicola Green, “Work-Related Musculoskeletal Disorders (WMSD*) and Breaks”
abuse and discrimination
Abuse and Discrimination

Monitoring Helps

Prevent inappropriate emails

Reduce harassing behavior/expensive lawsuits

Prevent theft/destruction

Monitoring Doesn’t Help

Could exploit different groups

Sources: 1999 Elron survey: 64% of employees had sent or received “adult-oriented” emails.

privacy
Privacy
  • Privacy is defined as the quality or state of being apart from company or observation; freedom from unauthorized intrusion (Nord)
  • Should the company know all information about their employees?
privacy vs monitoring controversies
Privacy vs. Monitoring Controversies
  • Impact on insurance, personal life, illness
  • Should company know all information
  • Physical equivalence of cyberspace/difference jobs
  • If monitor should you monitor everything?
  • Fake/inactive cameras - lying, unethical?
is it ethical to monitor
Is it Ethical to Monitor?
  • Theories
    • Utilitarianism vs. Just Consequentialism
tradeoffs and risks
Tradeoffs and Risks
  • Alerts if they cross certain boundaries
  • Is employee productivity worth more than their privacy?
  • How much are employees/employers willing to risk?
  • Where will we be in 5 to 10 years?
conclusions
Conclusions
  • How do we find a median?
  • What does the class think?
last man standing
Last man Standing
  • Green means true and red means false
  • Stay standing if you answer correctly and sit down if you answer incorrectly
  • Prize for the winner!!
question

Question

TRUE (green) or FALSE (red)

Government wiretaps aren’t considered e-monitoring.

answer
Answer

ANSWER: TRUE

EVERYONE HOLDING A RED CARD SHOULD SIT DOWN FOR THE REST OF THE GAME.

question1
Question
  • TRUE (green) or FALSE (red)
  • Employees have a constitutional right to privacy in every workplace.
answer1
Answer
  • ANSWER: FALSE Employers are not required to tell their employees if they are being monitored. Employees’ constitutional right to privacy does not extend to the workplace.
  • EVERYONE HOLDING A GREEN CARD SHOULD SIT DOWN FOR THE REST OF THE GAME
question2
Question
  • TRUE (green) or FALSE (red)

The Electronic Communications Privacy Act (ECPA) is in effect when both parties consent and the company provides the equipment.

answer2
Answer
  • False

The ECPA is in effect when ONE party consents.

EVERYONE HOLDING A GREEN CARD SHOULD SIT DOWN.

question3
Question

TRUE (green) or FALSE (red)

Smyth Vs. Pillsbury involved a case where monitored phone calls and voice mail led to the firing of an employee

answer3
Answer
  • FALSE
  • It involved monitoring email
  • EVERYONE HOLDING A GREEN CARD SHOULD SIT DOWN
question4

Question

TRUE (green) or FALSE (red)

At least 75% of companies reported employee abuse of internet access, according to one study.

answer4
Answer

ANSWER: TRUE, the study showed 78% of companies reported abuse.

EVERYONE HOLDING A RED CARD SHOULD SIT DOWN FOR THE REST OF THE GAME.

slide30

Question

TRUE (GREEN) OR FALSE (RED)

TYLER HANSBROUGH IS NOW THE ALL-TIME ACC LEADER IN MADE FREE THROWS

slide31

Answer

FALSE, HE’S THREE FREE-THROWS SHORT OF LAETTNER’S RECORD.

EVERYONE HOLDING A GREEN CARD SHOULD SIT DOWN.

question5

Question

TRUE (green) or FALSE (red)

Courts have ruled that employees can be fired for electronic misconduct even if the employer hadn’t told the employees that they were being monitored.

answer5
Answer

ANSWER: TRUE

EVERYONE HOLDING A RED CARD SHOULD SIT DOWN FOR THE REST OF THE GAME.

question6
Question

TRUE (green) or FALSE (red)

UNC is in the SOUTH bracket in the NCAA Tournament.

answer6
Answer
  • False
  • UNC is in the East Bracket
question7
Question
  • TRUE (green) or FALSE (red)
  • Bosses now can remotely see employees’ monitors in real-time.
answer7
Answer
  • ANSWER: TRUE.
  • EVERYONE HOLDING A RED CARD SHOULD SIT DOWN FOR THE REST OF THE GAME
question8
Question

TRUE (green) or FALSE (red)

  • An employer using an e-mail monitoring application can read the text or attachments in your company e-mail.
answer8
Answer
  • ANSWER: TRUE. An employer can read everything within company e-mail.
  • EVERYONE HOLDING A RED CARD SHOULD SIT DOWN FOR THE REST OF THE GAME
question9
Question

TRUE (green) or FALSE (red)

Most monitoring software only show statistics or numbers about an employee.

answer9
Answer
  • True

Most monitoring software only show the quantity rather than quality of an employee’s productivity.

final question
FINAL QUESTION!
  • During this class you have all been monitored. What percentage of the class has “Sidetracked” on their computers?
  • REMAINING PLAYERS ONLY: Write down your name and guess on a piece of paper.
  • Closest to the true number wins a prize.
videos loss of privacy
Videos – Loss of Privacy
  • Head phones
  • Star Wars