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c o n f i d e n c e p e r f o r m a n c e d i s t i n c t i o n q u a l i t y

c o n f i d e n c e p e r f o r m a n c e d i s t i n c t i o n q u a l i t y. Nursing Facility Family Satisfaction Survey Report Prepared for: Wiley Mission January 7, 2010. Nursing Facility Family Satisfaction Survey Report. Wiley Mission. EXECUTIVE SUMMARY. CONFIDENCE PDQ RATING.

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c o n f i d e n c e p e r f o r m a n c e d i s t i n c t i o n q u a l i t y

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  1. c o n f i d e n c ep e r f o r m a n c ed i s t i n c t i o nq u a l ity Nursing Facility Family Satisfaction Survey Report Prepared for: Wiley Mission January 7, 2010

  2. Nursing FacilityFamily Satisfaction Survey Report Wiley Mission EXECUTIVE SUMMARY CONFIDENCE PDQ RATING * Insufficient Data to calculate the Performance and Distinction Ratings • The Confidence PDQ is a resource exclusive to the Confidence Program that provides a “snapshot” of your community's satisfaction survey results based on a “5-Star” rating system. A 5-Star PDQ ranking represents the highest Confidence PDQ Rating a community may achieve. • The Confidence PDQ Rating provides a clear, uniform “language” to communicate overall results to residents and clients, families, and staff on how your community is ranked on the following key components: • Performance(evaluation of services, staff and management, health/personal care, and programs) • Distinction(“value-added” services and amenities, quality of life dimensions, wellness programs, and security/safety factors) • Quality(overall measure of satisfaction with the community and recommendation of the community by customers)

  3. Nursing FacilityFamily Satisfaction Survey Report Wiley Mission EXECUTIVE SUMMARY OVERALL SATISFACTION Family members were asked to rate their overall satisfaction with in this community. Based on a 5 point scale. A recommended target "mean score" is 4, representing a rating of "good" overall for each characteristic. Mean scores of +/-5% or more are considered significant.

  4. Nursing Facility Family Satisfaction Survey Report Wiley Mission EXECUTIVE SUMMARY OVERALL SATISFACTION Family members were asked to rate their overall satisfaction with in this community. OVERALL RECOMMENDATION Family members were asked to rate their overall willingness to recommend the community to others.

  5. Nursing FacilityFamily Satisfaction Survey Report Wiley Mission DEMOGRAPHIC PROFILE Demographic: Age October 7, 2014 4

  6. Nursing FacilityFamily Satisfaction Survey Report Wiley Mission DEMOGRAPHIC PROFILE TOTAL NUMBER OF RESPONDANTS Demographic: Gender

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