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Direct Routing vs. Direct Routing as a Service (DRaaS) - A Comparison

Direct Routing and Direct Routing as a Service (DRaaS) both offer highly customizable solutions for integrating Microsoft Teams with existing telephony infrastructure. Direct Routing allows customers to build a robust network tailored to their needs, leveraging their current PBXs, call centers, and analog devices. On the other hand, DRaaS offers the flexibility of outsourced, managed SBCs without the burden of maintenance, making integration into the Teams Cloud ecosystem more accessible. Both options support phased migration, global service availability, and local PSTN survivability via Session Border Controllers (SBCs) or Survivable Branch Appliances (SBAs).

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Direct Routing vs. Direct Routing as a Service (DRaaS) - A Comparison

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  1. Direct Routing Direct Routing Benefits Highly Customizable Because of the complex architecture that goes along with Direct Routing, customers are able to custom build their network with robust features while taking advantage of their existing hybrid, on-prem SBC, or Cloud network setups. Customers can work directly with their local telco to enable calling features for Microsoft Teams users while keeping their existing investment into their calling infrastructure (PBXs, Call Centers, and Analog Telephony Adaptors (ATA)). Leverage Existing Infrastructure Reasons to choose Direct Routing:  Highly Customizable  Can use existing PSTN infrastructure  Phase your migration by department, office, or number range  Existing PBX co-existence (Must first migrate from legacy telephony systems)  Available Globally  Bring your own Carrier Service  Local PSTN survivability via SBA Bring your Own Carrier

  2. Direct Routing WFH/ Remote Teams Users Teams Cloud Services INTERNET INTERNET Teams “Connect” Model Hosted Contact Center PSTN INTERNET SIP ATA Teams Certified SBC Organization Premises Teams Users Legacy PBX Integration Analog Devices

  3. Direct Routing As a Service 3rdParty Hosted SBCs Direct Routing (DRaaS) Teams Certified SBCs require knowledge workers and maintenance that make them difficult to maintain. Because of this, many organizations choose to go the Direct Routing As a Service, or SBCs As a Service Route. This allows for an organization to outsource their certified SBCs in order to integrate into the Teams Cloud calling ecosystem without the heavy lift of maintenance and certification. Managed Infrastructur e Reasons to choose DRaaS / SBCaaS:  Highly Customizable Solutions  3rdParty Hosted SBCs  Phase your migration by department, office, or DDI range  Existing PBX co-existence (Must first migrate from legacy telephony systems)  Global Service through Microsoft Partners  Local PSTN survivability via SBA Migrate in Phases

  4. Direct Routing As a Service WFH/ Remote Teams Users SBCaaS / DRaaS Provider Cloud Teams Cloud Services Number Blocks INTERNET INTERNET PSTN 3rdParty Addons Teams Certified SBC INTERNET INTERNET Teams “Connect” Model Hosted Contact Center Organization Premises Teams Users SIP ATA Analog Devices Legacy PBX Integration

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