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Understand the definition of communication, including intrapersonal, interpersonal, small group, public, and intercultural communication. Learn about sending messages, feedback, acceptance, internalization, and action in communication. Explore public speaking skills and importance of intercultural communication.
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Definition of communication (uni=oneness bringing together of once separate parts)
Way to communicate: 1. intrapersonal 2. interpersonal 3. small group
4. public 5. intercultural(#3 & 4 listed above may equal mass communication, depending on the number of participants)
Intrapersonal CommunicationDefined: sending and receiving messages within oneself
1. Physiological process involves activity within the central nervous system
A. Sensory input = through sight, hearing, taste, touch, and smellB. Connection and coordination = brain stores memoryC. Motor output = messages from brain effect (1) muscles and (2) glands
2. Psychological process occurs during the central connection and coordination activity. Then we think about the symbolize, develop, and formula
thoughts choices Equalling decisions and actions & evaluations beliefs goals valuesII. Interpersonal communication 2 people communication (most common in dentistry) difficult to obtain because of
(1) Separate perceptions(2) Unique and different backgrounds (1) local (2) linguistic (3) education (4) ethnic
Transmission of sending Messages1. Verbal Communication – use of words speaking/ or writing Vocal
Communication = use of sounds pitch and/or tones Contact = sensory reception; transmission of smells, touch and tastes are the strongest senses during dental treatment
4. Acceptance = validity of the concepts slang/technical (but doesn’t mean change of habits). Don’t talk down.
5. Internalization = acceptance of other’s ideas/ concepts with attempts to change habits and accept new ideas
6. Action = the change occurs – the first 7 stages of interpersonal communication are only dialogue until action takes place
Communications that are assertive and/or authoritative are usual monologues
Assertiveness = occurs when one person confronts another very honestly and directly and without fear or what the other might feel or expect of that person in return
Authoritativeness occurs when a person perceives himself as having more power or expertise than another and constantly makes demands, issues orders or makes assumption about the expectation of the other
Public communication 1. Speaks to audiences informational 2. Lectures for educational requirements 3. Entertains
Five skills for a speaker is presenting information in public 1. Organize a main idea 2. Develop style 3. Develop content 4. Use logic 5. Delivery in pleasing tone and speech
Three basic main sections of good speeches Introduction Body of speech Conclusion
Define intercultural communicationCommunication between people who have different cultural backgrounds
Areas is which these differences may occur = 1) Language 2) Race
3) Ethnic origin and experience4) Religion5) Ceremonies6) Form of government7) Traditions and customs
8) Work and leisure expectations9) Use of time, food, economics and dress