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PRODUCTION AND OPERATIONS MANAGEMENT. Ch. 4: Managing Quality SUMMARY. BASIC POINTS. WHAT IS QUALITY IN A PRODUCTIVE ENVIRONMENT? Why quality ? TQM and how to emplement it What is quality ? Why quality management standards ? What is certification ? Tools for quality management.

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production and operations management

PRODUCTION AND OPERATIONS MANAGEMENT

Ch. 4: ManagingQuality

SUMMARY

POM - J. Galván

basic points
BASIC POINTS
  • WHAT IS QUALITY IN A PRODUCTIVE ENVIRONMENT?
    • Whyquality?
    • TQM and howtoemplementit
    • Whatisquality?
    • Whyqualitymanagementstandards?
    • Whatiscertification?
    • Tools forqualitymanagement

POM - J. Galván

questions
QUESTIONS

Provide your own definition of product quality.

Name several products that do not require high quality.

How can a university control the quality of its output (that is, its graduates)?

What are the major components of the QC system?

POM - J. Galván

questions i
QUESTIONS (I)
  • Explaintheconcepts of Total Quality Management and ISO 9000 series standards.
  • What are thebenefits of inspection and quality control?
  • Onehundredpercentinspection
    • Willalways catch all of thedefectiveparts
    • Meansthatonlygoodpartswillbeshippedtothecustomer
    • Isalwayspractical and generally a good idea
    • Meansthateverypartischeckedtoseewhetherornotitisdefective

POM - J. Galván

questions iii
QUESTIONS (III)
  • A series of quality assurance standards designed to ensure consistent product quality under many conditions is known as
    • statistical process control.
    • total quality standards.
    • total quality management.
    • ISO 9000.
  • What is the assumption that underlies the meaning of a quality management standard

POM - J. Galván

do check what you do
DO CHECK WHAT YOU DO!

POM - J. Galván

what is quality
What is quality?

POM - J. Galván

slide8

And here are the winners of the competition:

SAFETY AT WORK

Or

HOW TO APPLY QUALITY TO HUMAN RESOURCES

POM - J. Galván

slide9

4th place

POM - J. Galván

slide11

3rd place

POM - J. Galván

slide13

2nd place

POM - J. Galván

slide15

And the WINNER is…..

POM - J. Galván