voice of the customer n.
Download
Skip this Video
Loading SlideShow in 5 Seconds..
Voice Of The Customer PowerPoint Presentation
Download Presentation
Voice Of The Customer

Loading in 2 Seconds...

play fullscreen
1 / 3

Voice Of The Customer - PowerPoint PPT Presentation


  • 386 Views
  • Uploaded on

Voice Of The Customer. Problem Statement. How can we better serve the membership of ISM-NEW? How can we promote ISM-NEW? How can we determine the voice of the customer of ISM-NEW?. Process. Collect voice of the customer Surveys, questionnaires, etc. Brainstorm, affinity diagram

loader
I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.
capcha
Download Presentation

PowerPoint Slideshow about 'Voice Of The Customer' - rufina


An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript
problem statement
Problem Statement
  • How can we better serve the membership of ISM-NEW?
  • How can we promote ISM-NEW?
  • How can we determine the voice of the customer of ISM-NEW?
process
Process
  • Collect voice of the customer
    • Surveys, questionnaires, etc.
    • Brainstorm, affinity diagram
  • Determine type of customer
    • Lifetime
    • Perspective
    • Win-back
    • Vulnerable
  • Translate VOC into Kano model for priority
  • Develop action plan for highest priorities