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3-1-1 Ottawa On Call Ottawa sur appel

3-1-1 Ottawa On Call Ottawa sur appel. 3-1-1 Overview / Apperçu. Located on the 2 nd floor of City Hall 40 bilingual agents 2 supervisors 1 program manager 1 support staff 621,133 calls answered in 2008. 3-1-1 Overview / Apperçu . Hours of operation:

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3-1-1 Ottawa On Call Ottawa sur appel

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  1. 3-1-1Ottawa On CallOttawa sur appel

  2. 3-1-1Overview / Apperçu • Located on the 2nd floor of City Hall • 40 bilingual agents • 2 supervisors • 1 program manager • 1 support staff • 621,133 calls answered in 2008

  3. 3-1-1Overview / Apperçu Hours of operation: • Monday to Saturday, from 7 a.m. to 7 p.m. • After-Hours: Call for urgent issues requiring the City’s immediate attention. (ex: water issues, traffic lights not functioning, bylaw, parking, safety issues…)

  4. 3-1-1Who to Call? / Qui appeler? • City Services : 3-1-1 • Life threatening emergency or crime in progress : 9-1-1 • Other Police emergencies : 613-230-6211 • Fire Services : 613-232-1551 • Community agencies : 2-1-1 • National Capital Commission : 613-239-5000

  5. Overview / ApperçuServices Offered / Services offerts • Animal Control • Enregistrement de la naissance • Building Code • Règlements Municipaux • Special Events • Service d’emploi et aide financière • Fire Services • Financement • Graffiti • Santé • Housing

  6. Overview / ApperçuServices Offered / Services offerts • Bibliothèques • Licenses and Permits • Stationnement • Parks & Recreation • Taxes foncières • Recycling & Garbage • Services aux aînés • Sewers & Wastewater • Rues, troittoirs et sentiers • Traffic Operations • Arbres, pelouses et jardins • Water

  7. 3-1-1When to Call? / Quand appeler? • Graffiti • To report graffiti on public and/or private property (if on a utility box, take note of the box’s shape and colour) • To get more information on receiving a free Community Graffiti Removal kit

  8. 3-1-1When to Call? / Quand appeler? • Parks / Parcs • To report debris/litter • To report a hazard (broken play structure, broken glass) • To report lights that are off (or on all day) • To report needles or crack pipes • To report after-hours activities (between 11 p.m. and 5 a.m.)

  9. 3-1-1When to Call? / Quand appeler? • Bylaw Services / Règlements municipaux • To report graffiti on private property • To make a noise complaint • To lodge a complaint about a messy, unkempt property • To report a problem with building interior inside a rental unit • To report not enough heat inside a rental unit • To report needles or crack pipes on private property

  10. 3-1-1When to Call? / Quand appeler? • Animal Care & Control / Contrôle et soin des animaux • To report stoop & scoop violations • To report a dog at large, or a dog bite • To report a dog barking. • To report a cat disturbance

  11. 3-1-1When to Call? / Quand appeler? • Parking Control / Stationnement • To report a vehicle parked in excess of 3 hours between 7 a.m. and 7 p.m. • To report a vehicle parked in your parking space • To report a vehicle parked in an accessible parking spot • To report a vehicle parked in a No Parking zone (or fire route)

  12. 3-1-1When to Call? / Quand appeler? • Recycling & Garbage / Recyclage et déchets • To report neighbours putting garbage out too early (before 6 p.m. the night before collection) • To report a missed collection, or items left behind

  13. 3-1-1When to Call? / Quand appeler? • Roads & Sidewalks / Rues et troittoirs • To report debris/litter • To report a pothole • To report a catch basin/manhole cover missing • To report a spill on the road (gasoline, oil) • To report a needle or crack pipe

  14. 3-1-1When to Call? / Quand appeler? • Traffic Operations / Circulation • To report a burnt street light • To report a defective street light • To report a problem with signals at an intersection

  15. 3-1-1When to Call? / Quand appeler? • If in doubt about who to call, call us! • Vous ne savez pas qui appeler? Appelez-nous!

  16. Information Required / Informations requises • Bylaw Complaints: • Specific complaint address • Your name, phone number and address • Other calls: • Specific location (address if possible) • Giving your personal information is optional, but recommended

  17. Information Required / Informations requises • All personal information is protected by the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA / LAIMPVP). • Your personal information will not be revealed to anyone outside of the City. • Your information is only available to employees on a need-to-know basis.

  18. What to Expect? / À quoi s’attendre? • You will be greeted by a 3-1-1 Contact Centre Agent in the official language of your choice. • The agent will ask probing questions in order to properly handle your call. • At the end of the call, the agent will offer you a service request number to allow you to easily follow-up with the City.

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