2004-05

1. Sunshine State One Call of Florida, Inc. 2004-05 The year in review

2. Membership

3. Membership • 705 Primary Members • 215 Associate Members

4. Call Center

5. Total Tickets June 2004 – May 2005 • 1,800,816 total tickets (13% increase) • 12,769,965 outbound ticket transmissions to members (20% increase)

6. Ticket Type Breakdown June 2004 – May 2005 50% 40% 10%

7. 29 second answer speed through May 2005

8. ITE Statistics • 1008 users trained • Year-end ITE volume was 40%

9. Technical Operations

10. Mapping Upgrades • Updated county and GDT mapping data successfully loaded onto map server April 2005. • Members currently revising service areas. • May 2005 updated mapping data went live on server and is now used to process locate tickets.

11. Positive Response • Active positive response implemented April 2005.

12. Upgrades • IRTH Version 5 upgrade • IRTH server hardware replacement (4 servers plus storage area network) • Decommissioned two of five Windows NT 4.x Servers

13. Upgrades • New Microsoft Exchange server configured • New Microsoft live communications server configured • Added 11 new computer and telephone workstations to the call center

14. Upgrades • Added dual monitors to all call center supervisory workstations including Member Services • Completed negotiations with AT&T for a 19 percent reduction in telecommunications per minute charges implemented late December 2004

15. Upgrades • Completed negotiations and implementation of a renewal contract for AT&T MIS services (Internet) • Implemented updated AT&T teleconference services contract at reduced rates per minute on teleconference and web conference services • Installed wireless network in SSOCOF offices

16. Irth System Enhancements • AGT managed disaster recovery solution established February 2005 offering ticket creation and delivery operations. Updates done in real time.

17. Irth System Enhancements • Implemented “Suspend Until” feature April 2005 so excavators can create tickets with a future launch date – up to one year • Implemented electronic invoice data download feature April 2005 so members can create an electronic file of all tickets on a billing invoice

18. Technical Operations Personnel • Member Services Department established • Promoted from within to fill one database supervisor position and four member services specialists positions

19. Damage Prevention

20. People Reached • Conducted 494 safety and educational presentations attended by 11,371 • Hosted 11 Damage Prevention Symposiums attended by 658. • Taught 3 CILB courses attended by 64 • Reached 10,771 at trade shows and conferences throughout Florida

21. Programs • Developed the “No Bull Rodeo Contest.” Selected seven locators to represent Florida at the International Locate Rodeo in Georgia. • Developed content parameters and detailed scripting notes for online excavator education program. Second draft of script and prototype in process.

22. Programs • Established enforcement program using off-duty officers. Provided necessary training to officers in eight counties.Targeted enforcement based on non-compliance, repeat offenders and courtesy stop reports; and citations issued.

23. Events Coordinated 2005 Golf Tournament. Arranged for several hole-in-one prizes including a Toyota Tundra, two round trip tickets on a Delta international flight, five day four night golf vacation for two at the Fairmont Pierre Marques in Acapulco, and a Nike Ignite driver – all compliments of Arena Advertising!

24. Mailings/Printing • Postcard mailing developed for contractors in Duval and Palm Beach counties. • Annual Report developed. • Postcard pilot project with Sprint. • Mailing to cable television stations regarding commercial and PSA availability. • Excavation Guide insert.

25. Advertising • Continued placing advertisements on the four points, positive response and ITE in trade publications. • Promoted corporate website as the place to go for all the facts about “Call before you dig.”

26. Website • Maintained and updated site on a weekly basis and daily as needed. • Established storm and extraordinary circumstances page during hurricane season 2004. • New website map completed.

27. Communications Provided detailed communications or web links via e-mail, Irth Internet, fax, website and billing stuffers for key technological enhancements and system changes such as: • Mapping upgrades • Call before you dig month • Fax program cancellation • No Bull Rodeo Challenge • Golf tournament • Hurricane call center procedures and extended hours • Ticket price reductions • Irth version 5 implementation • Active positive response • FDOT

28. Meetings • Established Damage Prevention Symposiums to promote information sharing and issue discussion among excavators, locators, utility owners, designers and police. Eleven symposiums conducted during FY 2004-05.

29. Call Before You Dig Month • April proclaimed “Call Before You Dig Month” by Governor Jeb Bush. Kick-off event during Legislative session in Tallahassee. • Radio and television advertising plus newswire distribution. • Legislative package sent to all Florida Senators and Representatives. • Web page with items available for downloading.

30. Financials

31. 2004-05 Fiscal Year • Ticket price reduced two cents to 60 cents per ticket • Revenues were 8% above budget • Operating expenses were 14% below budget • Capital projects were 12% below budget • Monthly financial statements were prepared monthly and posted to the board website

32. General Financials • Annual audit completed with no reportable conditions and no managements comments on changes or improvements. • Invoices processed daily and deposited in local bank to achieve maximum interest earning potential.

33. General Financials • Delinquent accounts tracked monthly and managed per policy BD-01-1. • Implemented Great Plains financial software Purchase Requisition and Purchase Order system.

34. General Financials • Capital replacement fund of $400,000 was maintained. • Emergency operating fund of $800,000 was maintained. • $400,000 in reserve funds invested in three US Treasury Bills with 90-day maturity dates, staggered at 30-day intervals, through September 30, 2004.

35. General Financials • Reserve funds increased to $3,000,000 consisting of six $500,000 T-bills in three groups of two bills per group. Maturity is reached every 30 days. This provides access to $1 million in cash plus earned interest every 30 days. • SSOCOF currently in the process of soliciting proposals for renewal of insurance policies.

36. 2005-06 Budget $6,800,366 Revenue $5,951,442 Operating Expenses 12,808,724 Billable transmissions including locate tickets and duplicates 724,864 Late notices $0.44 Average operating expense per transmission

37. Staff

38. Human Resources • Terminated agreement with ADP Total Source. • Contracted with Gevity People 1st for human resources services, payroll and benefits administration for an annual savings of $132,502.

39. Human Resources • Job descriptions developed for the Member Services Department Supervisor and Specialist job classifications. • Damage Prevention Specialist job description in process of being updated.

40. Human Resources • Annual performance evaluations for FY 2004-05 were completed for all employees in June 2005 with merit salary adjustments for all employees and incentive bonus awards for exempt employees .

41. Continuing Education • 17 staff members attended a total of 18 separately-titled classes (some attending multiple classes). • All employees completed sexual harassment training.

42. Other Accomplishments

43. Hurricane Season 2004 Following strikes by Hurricanes Charley and Frances, the Board of Directors met in an emergency session on September 9, 2005 and authorized the Executive Director to extend the call center's hours of operation as necessary to provide services to members following a hurricane or other major disaster.

44. Hurricane Season 2004 The Call Center hours of operation were extended to Saturday and Sunday, September 18-19, 2004 to assist with storm restoration and damage prevention efforts following Hurricane Ivan.

45. Hurricane Season 2004 The Call Center hours of operation were again extended on Saturday, October 2, 2004 to assist with storm restoration and damage prevention efforts following Hurricane Jeanne.

46. Hurricane Season 2004 SSOCOF was invited to the State Capital to present an overview of the impact of the 2004 Hurricane Season on SSOCOF to the Senate Committee on Communications & Public Utilities.

47. Hurricane Season 2005 "Above-average" storm season predicted for 2005: 12-15 tropical storms, 7-9 hurricanes, and 3-5 major hurricanes.

48. Hurricane Season 2005 SSOCOF established special ad-hoc Storm Planning Committee to review experiences of 2004 Hurricane Season and the role of SSOCOF in assisting members and excavators with post-storm recovery.

49. Hurricane Season 2005 Storm Planning Committee recommendations Special storm planning web page established at www.callsunshine.com to provide members with a "tool-kit" for emergency restoration.

50. Hurricane Season 2005 • Storm Planning Committee recommendations • Website includes • Links to critical member and governmental websites • Information on SSOCOF call center readiness and response procedures • Requirements for member extraordinary circumstance declarations and excavator's responsibilities when members declare extraordinary circumstances.