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UMHS Support Services 2012 Program of the Year: Quality & Safety website. Vinita Bahl, DMD, MPP and Kara Gavin, MS On behalf of “Team Transparency” - Feb . 11, 2013. Why create a Quality & Safety Site?. Demonstrate our commitment to providing patients with high-quality, safe care

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umhs support services 2012 program of the year quality safety website

UMHS Support Services 2012 Program of the Year: Quality & Safety website

Vinita Bahl, DMD, MPP and Kara Gavin, MS

On behalf of “Team Transparency” - Feb. 11, 2013

why create a quality safety site
Why create a Quality & Safety Site?
  • Demonstrate our commitment to providing patients with high-quality, safe care
  • Lead or keep pace with peer institutions as the industry becomes more transparent
  • Provide more information than what’s on other sites (USNews, CMS, TJC, Leapfrog, Consumer Reports, MHA)
  • Be ahead of the curve in the national shift toward pay-for-performance
  • Make it easy for patients & referring physicians to use quality & safety data in choosing providers
slide3

Audiences and Objectives

  • Communicate quality of care & safety performance
  • Inform and influence health care decision-making of consumers, referrers, payers and purchasers
  • Satisfy third-party payer requirements for quality measurement and reporting
  • Internal awareness of performance
  • Drive quality improvement through public accountability
best practice principles
Best Practice Principles

Adapted from Northwestern Memorial Hospital presentation, 14thAnnual Healthcare Internet Conference, November 2010

  • We evaluated numerous websites from institutions across the U.S. when preparing to build our site
progress to date
Progress to date
  • Launched April 2011: www.uofmhealth.org/quality
  • 2,000 - 4,000 page views/month
  • Nearly 1 in 3 users are on UMHS computers
  • Well-received by patients, Regents, faculty/staff
  • Cited on national health blog & regional media
  • Prominent links and “ads” on UofMHealth.org, on med.umich.edu, and Internal Home Page
  • Mentioned every time we get a quality award
anatomy of a page
Anatomy of a page

Easy-to-understand introduction

Charts or graphs showing UMHS vs. bench-mark or goal

Index of all reports

Tabs for more data on this topic

Click to see more details

Feed-back link

what s on the site
What’s on the site?

Children’s Care

Volume, process & some outcomes data for:

  • Intensive Care
    • Pediatric Intensive Care
    • Pediatric Cardio-thoracic ICU
    • Newborn ICU
  • Lung Conditions
    • Asthma
  • Transplant
    • Heart Transplant
    • Kidney Transplant
    • Liver Transplant
    • Pediatric Trauma

Patient Safety measures

Patient Safety Culture

Hand Washing

Radiology Services

Blood Clots

Patient Ratings

Inpatient

Outpatient

Emergency

Quality partnerships

Improvement Examples

Recognitions received for quality

Video greeting: Dr. Campbell

what s on the site adult care
What’s on the site? Adult care

Volume, process & some outcomes data for:

Cancer Care

Esophageal Cancer

Prostate Cancer

Diabetes

Intensive Care

Critical Care Medicine

Surgical Intensive Care

Heart Care

Angioplasty and Stents

Coronary Artery Disease

Heart Attack

Heart Failure

Heart Operations

Heart Bypass

Aortic Valve Operations

Mitral Valve Operations

Lung Conditions

Asthma

Pneumonia

Orthopaedic Surgery

Hip/Knee Replacement

Transplant

Heart Transplant

Kidney Transplant

Liver Transplant

what s coming next
What’s coming next?
  • Add more data:
    • OB/Gyn, Ophthalmology, Congenital heart
    • All clinical departments expected to contribute data
  • Steps to improve search visibility
  • Improved mobile viewing options
  • Additional linking within UofMHealth.org (100,000+ monthly visitors)
  • Further search engine optimization
  • More improvement stories, awards
  • Response to feedback from URAC-Leapfrog
team transparency
“Team Transparency”

*Performance Assessment and Clinical Effectiveness - formerly CIDSS