1 / 9

Welcome to the Committee of the Regions

Committee of the Regions 'The role of regions in delivering efficient and accessible public services online' Mr. Alin Nica Member of the EDUC Commission Committee of the Regions. European Union. Welcome to the Committee of the Regions.

rue
Download Presentation

Welcome to the Committee of the Regions

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Committee of the Regions 'The role of regions in delivering efficient and accessible public services online' Mr. Alin Nica Member of the EDUC Commission Committee of the Regions European Union Welcome to the Committee of the Regions

  2. Why a Committee of the Regions ? • Almost 300 regions and 92.500 local authorities in the EU Important competences (e.g. environment, education, health-care, local development) • What do they stand for? • 16% of GDP for EU-27 • 1/3 of total public expenditure • 2/3 of total public investment • 56% of total public sector employment • 70% of EU legislation and policies is implemented at the local and regional level => local and regional authorities bear the cost for the application and implementation – administrative burden Importance of ICT and eGovernment to provide better services at a lowers cost

  3. A big potential exists for e Government services - In 2013, 41 % of the EU population had contacted or interacted with public authorities and public services for private purposes over the internet. There are big differences in the percentage of use of online services because of varying degrees of internet take-up, online availability of public services, issues of security or trust, and different levels of ‘e-skills’ and confidence in using websites for this purpose. Online services in Europe Individuals who contacted or interacted with public authorities and services over the internet in the past 12 months, 2013 http://epp.eurostat.ec.europa.eu/statistics_explained/index.php?title=File:Individuals_who_contacted_or_interacted_with_public_authorities_and_services _over_the_internet_for_private_purposes_in_the_past_12_months,_2013_(%25_of_individuals)4.png&filetimestamp=20131211164051

  4. LRAsresponse to administrative burden • The analysis of good practices indicates that LRAs’ response to administrative burden is heavily weighted towards ICT solutions and horizontal initiatives involving the provision of services to citizens and businesses, or the restructuring of administrative processes. • Other priority policy areas comprise: • - the environment (including model approaches reducing the inspection and enforcement of legislation); • - statistics, taxation (at the local level), and public procurement; • - agriculture (including subsidies) and food safety.

  5. What can and should LRAs do Improving public authority efficiency, (decrease administrative burdens, cost) Providers Beneficiaries Delivery of faster/better services: e.g. administration, health, eVoting, utility services, energy efficiency Act to promote inclusion for digitally excluded groups of society Actors

  6. Newport City Council - eServices Project deployed in the city of Newport, Wales The initiative comprises three tools for the provision of services to citizens: a multi-channel contact centre a centralised Face to Face Contact Centre an online interactive application The contact centre is integrated with back office functions and processes over 500,000 contacts annually The initiative has streamlined business processes and achieved time and cost savings through the standardisation of procedures for all online documents More than 24,000 documents are automatically handled annually Financial costs – the initial investment amounted to 2 million GBP Source: http://makemoneytips.co.uk/wp-content/uploads/2011/05/Online-business-ideas.jpg

  7. Key Messages eGovernment mainly revolves around technological issues and relevant infrastructure BUT SHOULD ALSO… revolve around political will, organizational reforms, legal framework adaptation, work processes restructuring, organizational capacity and the willingness to offer and use different e- services

  8. Conclusions • European level • Funding opportunities for introduction of ICT solutions • Awareness raising & information campaigns • National level • Joint actions & provision of shared services with LRAs • Local & regional level • Maintaining and improving of the ICT infrastructure • Simplification of procedures by transferring them online • Streamlining of competences through training • Exchange of best practices

  9. CoR Website: www.cor.europa.eu Contact: alinnica@yahoo.com Further information

More Related