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Ausgrid powers up ‘ the wire’ using sp2010

SESSION CODE: VOC201. Craig Hutchinson & Tyson Nutt Ausgrid. Ausgrid powers up ‘ the wire’ using sp2010. Agenda. Implementation Ausgrid Ecosystem Delivery A Word to The Wise. Approach and Results User Centric Design A hands-on demo Practical Steps. Ausgrid The who, what and why.

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Ausgrid powers up ‘ the wire’ using sp2010

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  1. SESSION CODE: VOC201 Craig Hutchinson & Tyson Nutt Ausgrid Ausgrid powers up ‘the wire’ using sp2010 (c) 2011 Microsoft. All rights reserved.

  2. Agenda Implementation • Ausgrid Ecosystem • Delivery • A Word to The Wise Approach and Results • User Centric Design • A hands-on demo • Practical Steps (c) 2011 Microsoft. All rights reserved.

  3. AusgridThe who, what and why The Electricity Supply chain • Covers area of 22,275km • Over 49,000 kms of powerlines • 6,000 employees • 50 sites • 41 subtransmission substations • 177 zone substations • 29,974 distribution substations • 500,000 power poles (c) 2011 Microsoft. All rights reserved.

  4. The problem (c) 2011 Microsoft. All rights reserved.

  5. Ausgrid EcosystemStarting infrastructure (c) 2011 Microsoft. All rights reserved.

  6. User Centered Design “create an intranet that helps people do their job” The Vision: • It’s a hard goal to achieve if you don’t do their job. (c) 2011 Microsoft. All rights reserved.

  7. User Centered DesignUser Research Image: KirstyPargeter

  8. Meet Ted (c) 2011 Microsoft. All rights reserved.

  9. Meet Olivia (c) 2011 Microsoft. All rights reserved.

  10. Personas • an archetypal person who represents the goals and needs of a larger group • When used well, personas are at the center of every decision. (c) 2011 Microsoft. All rights reserved.

  11. Information Architecture • Card Sorting • Logical arrangement • Physical and/or electronic • Task based not silo based (c) 2011 Microsoft. All rights reserved.

  12. Wireframes • Focus on functionality, purpose and behaviour • Can be Low-fi or Hi-fi • Some tools crossover into prototyping and user testing A visual guide which gives an idea of the framework of a website (c) 2011 Microsoft. All rights reserved.

  13. Usability testingand persona testing Jakob Nielsen The number of usability problems found in a usability test is: N(1-(1-L)n) (c) 2011 Microsoft. All rights reserved. http://www.useit.com/alertbox/20000319.html

  14. Usability testingand persona testing Jakob’s top takeouts Zero users give zero insights. One user and you’ve learned almost a third of all there is to know about the usability of the design. Run multiple cycles of usability testing, learning and fixing as you go. (c) 2011 Microsoft. All rights reserved. http://www.useit.com/alertbox/20000319.html

  15. User Centric DesignTop 5 takeaways • Understand your users • Create and use personas • Focus on task based activities • Usability testing doesn’t have to be massive. Make it small and iterative • Put the user at the center of every decision (c) 2011 Microsoft. All rights reserved.

  16. User Centered Design / Intranet Design • Designing intranets: Creating sites that work – James Robertson • What every intranet team should know – James Robertson • The User Is Always Right – Steve Mulder • Don’t Make Me Think – Steve Krugg • Online card sorting - Optimal Sort (c) 2011 Microsoft. All rights reserved.

  17. DeliverySharePoint ecosystem (c) 2011 Microsoft. All rights reserved.

  18. DeliveryThe Wire (c) 2011 Microsoft. All rights reserved.

  19. DeliveryTeam composition and skills • Internal • Project Manager • Solution Architect • Business Analyst • Test Manager • Interface Developer • SharePoint Skills • External • Persona Research • Wireframe & IA Review • Graphic Design • Technical Skills Photo via andi.vs.zf

  20. DeliveryDevelopment & Governance • Source Management • Packaged deployments • Grooming Photo via DZGN

  21. DeliveryPopulating The Wire • Pages, structure and navigation • Scoped search

  22. The Wire and other systems Profile Data Search Data (c) 2011 Microsoft. All rights reserved.

  23. Hands-on Demo Demo Gods, Demo Gods, into your world we sail Protect us from harm, and that awful #demofail

  24. A Word to The Wise Navigation Testing Data Performance Partners Solution Tuning

  25. A Word to The WiseChange Management & Communications Created a workstream to: “Look after outward facing communication for the project, and change management during the rollout period” …this is the kind thing they eat for breakfast (c) 2011 Microsoft. All rights reserved.

  26. A Word to The WiseChange Management & Communications (c) 2011 Microsoft. All rights reserved.

  27. What’s nextBuilding on the platform (c) 2011 Microsoft. All rights reserved.

  28. Practical Steps • Use personas for ongoing verification • Engage People • End users • Working group • Account for Change Management • Foster a culture of continuous improvement • Use the Platform and its natural strengths (c) 2011 Microsoft. All rights reserved.

  29. Partner & Vendor Perspective • Ausgrid has built an Infrastructure Platform for Integration • Office Integration – out of the box! • SAP Integration – Microsoft “Duet” (www.duet.com) • TRIM Integration (www.hp.com) • FAST Search for SharePoint • Sophisticated integration is enabled bySharePoint Enterprise CAL features

  30. Partner & Vendor Perspective • Be willing to Invest and Explore • Ausgrid has a Strategy • We didn’t collectively know ‘the journey’ • Take an exploratory and iterative approach • Collaborate& Share Lessons Learned • Collaborate with Microsoft and Partners to explore solutions and options • Leverage Microsoft Solutions Specialists • Share your lessons learned with other customers!

  31. Enrol in Microsoft Virtual Academy Today Why Enroll, other than it being free? The MVA helps improve your IT skill set and advance your career with a free, easy to access training portal that allows you to learn at your own pace, focusing on Microsoft technologies. • What Do I get for enrolment? • Free training to make you become the Cloud-Hero in my Organization • Help mastering your Training Path and get the recognition • Connect with other IT Pros and discuss The Cloud Where do I Enrol? www.microsoftvirtualacademy.com Then tell us what you think. TellTheDean@microsoft.com

  32. Resources • www.msteched.com/Australia • Sessions On-Demand & Community • www.microsoft.com/australia/learning • Microsoft Certification & Training Resources • http:// technet.microsoft.com/en-au • Resources for IT Professionals • http://msdn.microsoft.com/en-au • Resources for Developers (c) 2011 Microsoft. All rights reserved.

  33. © 2010 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION. (c) 2011 Microsoft. All rights reserved.

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