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Use of six sigma to improve customer service

Companies are looking for experts who can improve the process and make them better. For this people are undergoing several courses and certifications. One of the best certifications available that helps in improving the business processes is the six sigma certification online in India. This course consists of tools and techniques to improve the business processes.

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Use of six sigma to improve customer service

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  1. Use of six sigma to improve customer service Companies are looking for experts who can improve the process and make them better. best certifications that helps in improving the business processes is the six sigma certification online in India.

  2. The business processes need to be improved from time to time so that they can remain in the competition and adhere to the customer needs. This course consists of tools and techniques to improve the business processes by removing any kind of errors and deviations in it. The ideal process runs with an accuracy of 99% which is equal to the value of six sigma. The chances of errors and next to nill- per million opportunities.

  3. * *Six Sigma Green Belt *Six Sigma Black Belt *Six Sigma Master Black Belt The technique for improving the new process is the DMADV which is Defined, Measured, Analyzed, Designed, and Validate. This helps in making the new processes apt and fulfilling the customer’s expectations.

  4. * *Define Phase: In this phase, the source of the problem from where it is arising is defined. It is done via the who, what, where questioning strategy. For this, the tools like the voice of customers and project charter are used. Here the problems faced by the customers who have availed of the service or used the product are noted in quantifiable terms so that they can be improved later on. *Measure Phase: Here the voice of the customer is converted into critical to the quantity which is the KPI. *Analysis Phase: In this phase, the root cause of the problem is identified. *Improvement Phase: Evaluate the solutions and optimize them *Control Phase: In this phase, people try to validate the project benefits and try to maintain the same state.

  5. Because of the high scope and demand of the certification by the industry, professionals are going for this course a lot. One of the best institutes for six sigma certification is ISEL Global Education. Apply now! Address: ISEL GLOBAL Education, Ground Floor, A130, A Block, Sector 63, Noida, Uttar Pradesh 201301 Contact details: +91-8604233009 Website: www.iselglobal.com

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