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CSC-mSTC: M obile S oftware T echnical C enter for Apps in CSC Cloud. Thibaut de Sany Marc Durieux Vincent Van Mol Grégory Provost. 1 . AGENDA. NOMINATION OVERVIEW. CONTEXT. CSC- mSTC SOLUTION OVERVIEW. CSC- mSTC IMPORTANT MODULES. INNOVATION. EXECUTION EXCELLENCE. RESULTS.

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csc mstc m obile s oftware t echnical c enter for apps in csc cloud

CSC-mSTC:Mobile Software Technical Center for Apps in CSC Cloud

Thibaut de Sany

Marc Durieux

Vincent Van Mol

Grégory Provost

1

slide2

AGENDA

NOMINATION OVERVIEW

CONTEXT

CSC-mSTCSOLUTION OVERVIEW

CSC-mSTCIMPORTANT MODULES

INNOVATION

EXECUTION EXCELLENCE

RESULTS

ADDITIONAL INFORMATION

CANDIDATURE SUMMARY (Quick Read)

WHY THIS ACHIEVEMENT SHOULD RECEIVE THE AWARD

APP SCREENSHOTS

QUESTIONS & ANSWERS

2

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slide3

NOMINATION OVERVIEW

  • CLIENT
    • BRIC (Brussels Regional Informatics Center)
    • BRIC is the Brussels Region’s ICT Agency (http://www.bric.irisnet.be/start-1-en?set_language=en)
  • ACHIEVEMENT
    • BRIC had no mobile competencies
    • CSC assisted BRIC to develop its mobile vision and strategy thanks to our CSC-mSTCArchitecture in the Cloud
    • solution
    • Based on CSC-mSTC, BRIC has delivered 2 ATAWAD (Anytime Anywhere Any device) mobile appsin a
    • couple of weeks:
      • FixMyStreet
      • Application Regionale Mobile
    • Citizens now expect to be able to access more and more services from their mobile devices.
    • To support this, CSC has developed a complete mobile solution offering that reduces time to market and supports
    • a « mobile first » service delivery approach.
  • INDUSTRY
    • Public Sector
    • More than 1 million potential users
  • CSC ORGANIZATION
    • Consulting CCT-IS (Belgium)
    • Europe South/West, Belgium
  • TEAM MEMBERS
    • Tatiana de Bondt / ElsBulens
    • Grégory Provost, Thibaut de Sany, Marc Durieux, Vincent Van Mol (Delivery Team)

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CONTEXT

  • FREEDOM WORKS BETTER: THE STC mSTCSTORY
  • Marc Durieux and Thibaut de Sany were discussing after work about how to improve communities and knowledge sharing. After a good Belgian
  • beer, they began to assemble some concepts related to their developer experience and built a STC (Software Technical Center)
  • proof of concept on a laptop.
  • A couple of weeks later, they presented the concept to the CEO of CSC Belgium(Philippe Jaeken) who quickly approved to allocate a tiny
  • budget to develop the solution in the Cloud
  • With that budget and a minimal support Thibaut and Marc were convinced that STC concept was something that could be highly valuable for
  • CSC. They continued to invest after their work hours time to put this extra project in place.
  • Vincent Van Mol (Mobile developer) and Gregory Provost (Backend/security) joined the initiative to support developments
  • 2011 : First internal app developed: CSC mobile TICS app running on ios, android and Blackberry platforms
  • 2012 : Client SPW began a project with CSC in Belgium using STC as main PaaS (Platform as a Service in the Cloud)
  • In // Belgian Mobile Key Service Offeringofficiallyextends STC to CSC-mSTCadding several mobile modules to STC.
  • 2012-2013 : Client BRIC is seduced and requests CSC to install the platform to help them building Multi devices mobile apps in a couple
  • of weeks
    • FixMyStreet V1
    • ARM V1
  • 03-22-2013 : CSC FR requests support of CSC BE in order to install a CSC-mSTC for Switzerlandrailwayscompany
  • Today: We have the opportunity to share this with CSC group.
  • CSC FR and CSC UK are interested in the initiative as CSC BE has even started sharing mobile templateswith CSC FR

LET US TELL YOU WHAT CSC-mSTCAS DONE FOR FixMyStreet BRIC APP…

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CONTEXT

Before CSC collaboration with client BRIC

NO MOBILE COMPETENCE @BRIC

MOBILE USER FRUSTRATION (C2B)

After CSC collaboration with client BRIC

CSC-mSTCplatform

installed @BRIC industrializing mobile app delivery on multiple devices

DELIVERY 65% FASTER

COSTS 75% LOWER

FixMyStreet V1

Application Regionale Mobile V1

FixMyStreet V2

Application Regionale Mobile V2

USER SATISFACTION

Apps evaluated > 4/5 on App Stores

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CONTEXT

  • OBJECTIVE
  • 1) Build mobile competence at BRIC:
    • Setup of a CSC-mSTC* (Mobile Software Technical Center) instance to BRIC
  • 2) Deliver mobile apps in a fast planning
    • ARM and FixMyStreet apps have been delivered very efficiently.

CLIENT

Cirb – Cibg - Bric

PERIOD

2011-2013

  • ACHIEVEMENT
  • 1) CSC-mSTC, a development and execution architecture deployable in the Cloud, has
  • been setup at BRIC by CSC and has supported the client delivering apps in a few weeks
  • for each.
  • 2) CSC delivers FixMyStreet mobile app allowing citizens to report problems with regional
  • roads, footpaths, cycling paths and traffic lights online, on website or via Smartphone app.
    • ATAWAD (Anytime, Anywhere, Any device) Mobile app.
    • Running CSC-mSTCarchitecture delivered to BRIC.
  • 3) CSC transferred the skills for maintenance of CSC-mSTCarchitecture by the client

SECTOR

Public sector in Belgium

CSC DEPARTMENT

CCT-IS

APPS DELIVERY 65% faster

APPS COSTS 75% lower

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CONTEXT

CSC-mSTC

=

CSC-STC

+

ALM

+

Multi devicesMOBILE

BUILD ENGINE

PROJECT TEMPLATES

Mobile and Optimized Webservices

MOBILE

ARCHIVE STORAGE

CLOUD NEW FEATURES

cloneable

MOBILE

VERSIONING

ENTERPRISE SERVERS

AGILE TOOLING

ENTERPRISE & MOBILE

REPORTING ENGINE

CLOUD MOBILE

TESTING DEVICES

1500 test devices

DOCUMENTATION WIKI

Media Wiki

CSC-mSTCcan run different Clouds and Operating Systems with no constraints

Amazon, CSC Cloud…

Windows Server, Mac, Unix CentOS…

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CSC-mSTCSOLUTION OVERVIEW

Cloud

Mobile

Testing (6)

CSC-mSTC

CSC-STC

ALM

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CSC-mSTC IMPORTANT MODULES

  • CSC-mSTC
  • A complete cloneable(in a few minutes) and modular Mobile architecture solution
  • environment in the Cloud
  • TEMPLATE REFERENCES
  • Native, hybrid (ATAWAD) and mobile websitesproject templates (ready to re-use)
    • High-quality design and best practices architecture templates runningApple, Google, BlackBerry, Symbian, Bada,
    • WebOS& Windows Phone environments facilitating cross-device compatible mobile app developments
  • Security, Utils and mobile UI libraries
  • SOA Mobile Web Service templates
    • Compressing data
    • As a facade in front of enterprise web services
  • AUTOMATED SCRIPT TESTING
  • 1500 physical testing devicesavailable in Perfecto Mobile Cloud and totally integrated in CSC-mSTC
    • Used constantly to test mobile app functionalities ensuring no regression
  • Script once test everywhere
    • As based on image and text OCR, a single script ensure test execution on different devices
    • Test scripts manually or automatically created in the Cloud using recording feature
    • Integrated in ALM monitoring tools
  • Fullyintegratedthanks to CSC-mSTCunique scripts
    • Perfecto Mobile test result files automaticallyconvertedfor integration in a single CSC-mSTCquality report dashboard.
    • CSC-mSTCcanrequestspecific Perfecto device or a devicematchinggivencriteriafor testing
      • For instance thisdeviceuuid or an Android device running operating system 2.1 or higher…
      • Retrystrategywhen no deviceisavailable
    • CSC-mSTCstore locallyvideos of remote mobile deviceappexecution
  • QUALITY
  • Quality dashboard(Sum of technical bugs, broken functionality…) sent daily to Project Managers
  • Apps tagged, signed and made Ready on an Archive repository for Apps Store publication (CSC-mSTC runs a MAC slave to sign ios apps)
  • DOCUMENTATION & TEAM NETWORKING
  • Centralized documentation tool giving info on a catalog of reusable libraries, project templates.
  • Agile methodology online tool: IceScrumoptimizing team communications

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INNOVATION

 Solution deck available on C3

  • CSC-mSTC IS INNOVATIVE
    • CSC-mSTC integrates transparently other Clouds (Perfecto Mobile) in a secure way (IP 2 IP security…)
    • A complete automated Platform
    • Updatable, scalable, reusable & cloneablewithin a few minutes ensuring an easy setup of multiple
    • environnements (dev, test, staging, production)
    • Scripted access to a remote Cloud integrated to CSC-mSTC giving access to 1500 real physical testing mobiles
    • ensuring minimal application regressions (Based on image & text OCR)
    • Optimize all kind of mobile developments thanks to templates (ATAWADAnytime Anywhere Any device)
    • Modular solution (Easier to integrate in existing customer infrastructure)
    • Pay as you go (Testing Cloud)
    • Based on Open Source Softwares
    • CSC-mSTCscriptisused to select either a specific or a randomdevice in the Cloud matchinggivencriteria
    • ATAWAD Unit testing framework developed running on all devices and integrated to CSC-mSTC
    • Integration and functional testing constantly executed on multiple devices and results integrated in CSC-mSTC
    • All mSTC-CSC SOA mobile web services communications are compressed
    • CSC-mSTCcan package and sign all kind of mobile appsthanks to ALM slaves (e.g. MAC server for iosplatform)
    • ComeswithUser Interface Design and Usabillity Testing (Mobile Eye Tracking) Guides (> 100Mb material)
  • FixMyStreet IS INNOVATIVE
    • First ATAWAD BRIC app running multiple devices from single code
    • Integrate BRIC GIS cartography (Urbis) features
    • Integrated to Social Network (Facebook) remote services for enhanced visibility and
    • faster adoption
    • Confirm a new trend in mobile, the C2B (Users are pushing organization to change)
    • We have acquired a deep masteringof hybrid mobile development tools
    • (HTML5, Cordova-Phonegap, IBM Worklight) in support of a
    • “develop once runs everywhere” approach

CSC-mSTCis a complete (Open Source based) PaaS far outstanding expectations of a single Project

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INNOVATION

CSC-mSTC APPS MODULES

  • A CSC-mSTC Template for each situation
  • (€€€ the more expensive)

HYBRID APPS

NATIVE APPS

WEB APPS

  • Application deployed on any
  • platform (cross-platform)
  • Apps deployed on specific
  • platform (eco-system)

Description

  • Internet website optimized for
  • Mobile devices
  • Cordova in front of HTML5, CSS3
  • and Javascript engines
  • Android, iOS, Symbian, Blackberry,
  • Windows Phone, webOS…

Main Standards

  • HTML combined with CSSand
  • Javascript
  • Rich user interface
  • Use full device functionality
  • App store or in-company distribution
  • Offline mode available

Pros

  • Multi-platform
  • Regular web development languages
  • Shorter delivery lifecycle
  • No distribution approval process
  • (Faster go2market)
  • Cost –
  • No space required on mobile device
  • Multi-platform
  • Regular web development languages
  • Shorter delivery lifecycle
  • App store or in-company distribution
  • Use full device functionalities'
  • (Faster go2market)
  • Cost – as easy maintenance
  • Offline mode available
  • Less rich interface
  • User should create bookmark
  • No use of full device functionality
  • Offline mode NOT available
  • More sensitive than natives to bad
  • app technical design.
  • (Mitigated by usingCSC-mSTCtemplates)
  • Approval process
  • Specific programming language
  • and skills
  • Longer delivery lifecycle
  • Approval process
  • Cost ++

Concerns

  • €€€
  • Factor : 40%
  • e.g. 3 ios,android & blackberrycosts40K
  • €€€
  • Factor : 50%
  • e.g. 3 ios,android & blackberrycosts50K
  • €€€
  • Factor : 100%
  • e.g. 3 ios,android & blackberrycosts 100K

Effort to reach 3 platforms

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INNOVATION

CSC-mSTC SECURITY MODULES

  • A CSC-mSTC Security module for each situation
  • (+++the more …)

HARDWARE TOKEN

SMS

SOFT TOKEN

  • User receives code via SMS
  • (Registered mobile phone number)

Description

  • Application sticked on or embedded
  • in SIMcardgenerates the code
  • Application locally stored on the
  • smart device generates the code
  • Digipass Nano
  • Visual Digipass

Product Example

  • Digipass App for Mobile
  • +++
  • OTP and e-signatures
  • Hardware component less
  • vulnerable
  • +++
  • OTP and e-signatures
  • Dual Channel
  • DeliveryprocessthroughTelco
  • not secure
  • Exploit stolen phone

Security

  • +++
  • OTP and e-signatures
  • Installation procedure
  • No SMS communication needed
  • Installation procedure
  • Operator independant
  • SIM compatible device needed
  • Install manipulation>

Convenience

  • Easy enrolment and use
  • Message delay and loss
  • Operator network coverageneeded
  • €€€
  • No distribution Cost
  • Help Desk Cost

€€€

Ditribution logistic costs

Help Desk Cost

  • €€€
  • Cost per message

Cost

  • +++
  • Applicable to all Tablets (no Telco
  • opeator network needed)

Coverage

  • +++
  • Not applicable to all Tablets
  • (Telcooperator network needed)
  • +++
  • Not applicable to all Tablets
  • (Telcooperator network needed)
  • +++

Maturity

  • +++
  • +++

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EXECUTION EXCELLENCE #1

  • EXCELLENCE
  • FixMyStreet (FMS) users only needs 10 seconds to submit a claim using any of FMS multichannel system.
  • Hundreds of professionals working with FixMyStreet have seen their working cycle time decreased up to 28%
  • FMS usersreport more than 200 degradationsthe first week.
  • Thousands of citizens using FixMyStreet every day
  • CSC-mSTC mobile App available on App Stores for citizens and pro users since 2012 scores more than 4/5
  • We have used CSC-mSTC project templates to deliver BRIC appswithin a couple of weeks
  • Speeds up development of mobile project up to 65% thanks to templates ensuring public sector and citizens satisfaction accessing new
  • services
  • Decreased development costs up to 75% thanks to app templates and the testing in the Cloud layer making the opening of mobile channel a
  • reality for more than 1 000 000 potential users
  • Bonus: Solutions delivered on time with no budget overrunthanks to CSC-mSTCefficiency
    • BRIC has boughtseveralmobile devicesfor theiremployeesstarting a new era of internalusersrequestsCSC-mSTCcouldsatisfytoo
  • Thanks to CSC-mSTC efficiency, BRIC now trusts Cloud offeringrequesting other BRIC department (Java) to migrate

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EXECUTION EXCELLENCE #2

Sent to 15,000 CxOs in Continental Europe

  • FixMyStreet
  • The new app decreases public sector
  • reaction time to problems up to 28%

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slide15

Computer World

  • Belgian newspaper
  • equivalent

EXECUTION EXCELLENCE #3

Reference ICT Newspaper in Benelux

“BRIC did not have internal competencies in domain of mobile solution. Thanks to CSC CSC-mSTC Solution, mobile revolution is a reality for all EU Capital citizens”

Eric Auquière

  • IS Head ServiceBRIC

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EXECUTION EXCELLENCE #4

  • PUBLICATIONS
  • BRIC has advertised for our delivered CSC-mSTC architecture on internet :
  • http://blog.cibg.irisnet.be/mobile-la-strategie-du-cirb-en-region-bruxelloise-aux-rewics-2012/
  • DataNews Success Story. (Author: Frederique Jacobs)
  • CSC Premium Success Story written (Author: Bo Jones)
  • An enhanced version (v2) will be delivered in 2013 and 2014. Brigitte Grouwels, minister of informatics in Brussels has decided based on
  • FixMyStreet V1 delivery on time success to assign a big budget to FixMyStreet V.2
  • http://www.brigittegrouwels.com/?niv=3&subniv=5&paginaid=68&artikelid=908
  • http://www.cirb.irisnet.be/documents/communiques-de-presse/2012/construire-des-ponts-numeriques-entre-les-citoyens-les-entreprises-et-le-gouvernement
  • Won CSC Regional awards, candidature for Devoxx international event 2013…
  • Mobile projects FixMyStreet, Vanlanschot, Contacts Synchroniser, Timecard system are based on CSC-mSTC experience

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RESULTS ( Before / After )

CITIZEN

CSC

CUSTOMER

  • BEFORE
  • Proven CSC-mSTC Solution used for internal
  • projects like Mobile Timecard System but never
  • for clients
  • BEFORE
  • Lack of responsiveness to citizen requests
  • of degradation fix
  • No follow-up of citizens’ telephone calls
  • BEFORE CSC EXPERIENCE
  • No Experience with industrial mobile
  • developments
  • Tedious manual processing
  • AFTER (SITUATION TODAY)
  • CSC-mSTC base project sold to client: SPW
  • (Service Public Wallonie), BRIC…
  • CSC-mSTC technology is in the pipe for new
  • customersDE LIJN , NATO contracts. And in
  • collaboration with CSC France CSC-mSTCwill
  • beproposed to SBB Switzerlandrailways
  • company.
  • Thanks to FixMyStreet CSC has won
  • FixMyStreet V2, ARM V2 with augmented
  • reality) and Irisnet2 Project in collaboration with
  • Mobistar& France Telecom
  • Microsoft&Java communities + foreign CSC
  • divisions are supporting the initiative
  • A new extension of 1 year signed with BRIC
  • Another CSC team atBRIC isdelivering
  • solution using CSC-STC Java Modules
  • AFTER (SITUATION TODAY)
  • MultiChannel(Web, Mobile, SMS…)
  • 10 seconds needed to submit a claim
  • Constant automated message Exchanges
  • (mails, sms) between public sector and report
  • creator
  • Portal offering global usage statistics
  • FMS Report fixes speed up to 28%
  • AFTER (SITUATION TODAY)
  • A full team (6 internals) of experienced people
  • Fully automated mobile buildchain Integrated
  • & dematerialized architecture (1500 mobile
  • devices in the Clouds)
  • Pay for resources based on usage
  • Reusable mobile projecttemplates ATAWAD
  • approach
  • CSC is now recognized as Regional gov’s
  • privileged partner to develop mobile business
  • and services. (Thanks to FixMyStreet V1 app):
  • http://www.brigittegrouwels.com/?niv=3

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RESULTS (Indicators)

INDICATORS

  • BEFORE
  • Time to complete a new mobile development
    • 100% of a budget
  • CSC team staffed at BRIC
    • 0 FTE
  • Re-usability
    • No generic framework
  • Mobile Project Department Budget
    • 0K in 2010
  • “BRIC representative responsible for project:
  • “We have decided to renewour collaboration with CSC for 1 year.
  • It isstrategic for BRIC to build solutions based on a stable environmentdelivering the mostinnovative mobile solutions likeCSC-mSTC Multi devices compatible augmentedreality module with a warranty on quality and delivery"
  • AFTER
  • Time to complete a new mobile development
    • Development time decreased by 75% thanks to CSC delivered
    • mobile project templates and CSC-mSTC solution
    • Costreduction
  • CSC team staffed at BRIC
    • Up to 5 FTE in a team of 25 people (=20%)
  • Re-usability
    • Re-usable generic ATAWAD mobile framework using a lot of
    • enhancing features delivered by CSC-mSTC
  • Mobile Project Department Budget
    • Presencein 2011, doubled in 2012, much more in 2013

Eric Auquière

  • IS Head ServiceBRIC

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ADDITIONAL INFORMATION

  • OTHER INTERNET PUBLICATIONS
    • NEWSPAPER L’ECHO: http://www.lecho.be/actualite/economie_politique_belgique/Un_trou_a_Bruxelles_Fix_My_Street.9168666-
    • 3157.art
    • WEBSITE CIRB-CIBG: http://www.cirb.irisnet.be/documents/presse/le-cirb-teste-ses-applis-mobiles-dans-le-Cloud-datanews-07-09-
    • 2012/at_download/file
  • REUSABLE
  • Supported by Belgian Key Service Offering Mobile, we have
  • built an advanced and dynamic indicative pricing sheet
  • made available on demand
  • at: https://c3.csc.com/docs/DOC-312694 with pricing sections
  • for:
    • Development
    • Architecture
    • Change Management
    • Business Intelligence
    • CRM
    • Infrastructure
    • Material & Licenses
  • NETWORKING
    • We extended our networks in the domain of mobile testing
    • in the Cloud providers: eggplant, device anywhere and
    • perfecto mobile.
    • Our networking impactspositivelyoursolution but our
    • indicative pricingsheetreference document as well.
    • Proactive relations withDavid Hernie (MS-Evangelist) working
    • at Microsoft for Windows Pro 8 integration

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CANDIDATURE SUMMARY

Candidature summary

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WHY THIS ACHIEVEMENT SHOULD RECEIVE THE AWARD

INNOVATION (1)

CSC-mSTC: A unique comprehensivedevelopment and Agile execution mobile platform as a service (PaaS)

  • MOBILE DEVELOPMENT
  • A whole set of mobile tools and best practices
    • CSC team supportingcustomer in change management and in the
    • setup of a mobile department@BRIC
    • Integratedwithprivate GIS system using open source client
    • Provides a set of reusable's
      • APPS
      • Native app templates (iOS, Android, Blackberry…)
      • Hybrid app templates (ATAWAD)
        • Single source code running all devices
      • Mobile websites templates (Responsive design)
      • Mobile SOAcompressingwebservices
      • LIBS
      • Sms &Software authentication library
      • Lot of optimization libraries:
        • Fully Multilanguage management
        • Fully Multithreaded and asynchronous templates
        • Geolocation type converters
        • Hybridapplogging
        • Animation Library, Multi devicesStorage API…
      • Easy native bridging lib for hybrid apps
      • (To access native functions from an hybrid app)
  • TESTING
  • A completeTestingPaaS
    • Automated and Continuous multi device mobile testing solution
    • Atomic testing (Unit tests)
    • Integration / Functional testing thanks to 1500 <> mobile
    • real devices available in CSC-mSTC
    • Script once test everywhere
    • Script to select a device in the Cloud based
    • on given criteria's (e.g. an android device with a
    • screen larger than 320x200, an ios with version >= 5)
      • Thanks to this script, we can avoid the
      • extra costs of test device reservation and hour contraints.
    • Mobile testing solution based on text and img OCR
    • Mobile testing results fully integrated with Open Source ALM
    • engines (like Jenkins) thanks to a mapper script
    • Framework developed to automatically unit test hybrid
    • mobile apps
    • PaaSsolution to write test scripts or automatically
    • record them based on user actions
    • All testing results consolidated in a single quality dashboard
    • Comeswith mobile design and usabilitytesting guides
    • (> 100Mb of material)

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WHY THIS ACHIEVEMENT SHOULD RECEIVE THE AWARD

INNOVATION (2)

CSC-mSTC: A unique comprehensivedevelopment and Agile execution mobile platform as a service (PaaS)

  • CLOUD
  • As a service approach
    • Fast environnement setup (dev, test, staging, production)
    • Access Anywhere
    • Cloneableand elastic in a few minutes
    • Pay as you go
    • IP to IP secured & Encrypted communications (https…)
    • Modular: a customer could decide to install only a few
    • features of CSC-mSTC or the whole solution.
    • Only using open source software except mobile testing
    • in the Cloud (0.67$ / hour of usage. Tiny cost can be integrated in the
    • global offering)
    • Can run on differentClouds
      • EC2, CSC Cloud…
  • COMMUNICATIONS
  • Performance features
    • All communication packets send/received by mobiles are
    • compressed by the SOA webservices layer speeding up the
    • whole mobile app and reducing the final user data
    • communication costs
    • The wholemobile app transition communication system has been
    • made asynchronous and more efficient by developing a
    • single reusablelibrary
  • INDICATIVE PRICING SHEET
  • A mobile solution sales support tool
    • An indicative pricing sheet has been developed to forecast project costs: https://c3.csc.com/docs/DOC-312694 based on elements like:
      • development tasks, architecture, Change Management, Business Intelligence, CRM, Infrastructure, Material & Licences, Clouds.
      • Migration tasks / costs (platform2another one (e.g. ios to android) or smartphone2tablet & opposite)
    • Each variable of the indicative pricing sheet is documented making it usable even by inexperienced users.

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WHY THIS ACHIEVEMENT SHOULD RECEIVE THE AWARD

EXECUTION EXCELLENCE

CSC-mSTC: How to ensurecustomer satisfaction reaching gold

  • PERFORMANCE
  • Performance support
    • Centralized Agile methodology tool ensuring repeatable processes
    • that connect long-term planning with daily execution and
    • team performance follow-up (Teams working with CSC-mSTC have
    • Higher Velocity)
    • FixMyStreet (FMS) users only needs 10 seconds to submit
    • a claim using any of FMS multichannel system. FMS pro users
    • can now close reports 28% faster.
    • FMS usersreport more than 200 degradationsthe first week.
  • BUDGET / PLANNING
  • Outstanding
    • Budget underrun at client satisfaction
    • Planning respecteddelivering on time
    • Citizenscaneasily report and followsdegradationstheyreport
    • Professional users are fixing degradations 28% fasterthanbefore!
  • GROWTH
  • Unstoppableneeds to grow
    • CSC Team assigned customer side using CSC-mSTC increased
    • by 150% in 2012-2013 fiscal year
    • Number of FMS app users can growth up to 1000000 users
    • thanks to elastic architecture in the Cloud
    • Thanks to constantly updated libs and project references,
    • mobile apps are delivered faster keeping same
    • level of quality (65% faster)
    • Thanks to project templates, Hybrid Mobile development
    • costs decreased up to 75%
  • BUZZ
  • Client under the spotlight for sure
    • 26 of March, an new event is organized in Brussels to promote
    • FixMyStreet solution
    • CSC has been publicly rewarded by BRIC during their mobile
    • Uprising event. It positively impacts the CSC group reputation.
    • Multiple publications (Awards, articles…)
      • 2X in Premium (Second article in the next weeks)
      • Datanews, Internet websites (accessible googeling)
    • Customer publishes testimonials

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WHY THIS ACHIEVEMENT SHOULD RECEIVE THE AWARD

RESULTS (1)

CSC-mSTC: Outstandingplatforminspiring to join

  • EVALUATION
  • BRIC final user recognition
    • Final users have evaluated our CSC-mSTC apps > 4/5 on app stores
    • CSC team has been evaluated maximum score by BRIC !
  • CUSTOMER RETURN
  • BRIC Longtermrelationship
    • Outstanding
    • Nowbig institutions are joiningFixMyStreet app initiative:
    • STIB, Vivaqua, …
  • VISIBILITY
  • Client and CSC under the spotlight
    • Politically supported and visible
    • Minister ICT Grouwels provides budget to start FixMyStreet
    • Solution (Based on CSC-mSTC)
    • BRIC is now an example for the other Belgian regions, other
    • instances can join the initiative (Sharing)
    • Won CSC President’s awards in 2012
    • STC solution iscandidate for Devoxx2013 event
    • (http://www.devoxx.com/display/UK13/Home)
  • CONTRACT
  • CSC-mSTC Efficient leverageeffect
    • New opportunity:
      • In collaboration with CSC France, CSC-mSTCwill
      • beproposed to SBB Switzerlandrailwayscompany.
    • New prospects:
      • DE LIJN, SNCB, NATO…
    • Renewed contracts:
      • CSC is trusted advisor and strategic partner
      • In the development of mobile apps in Bxl Region.
      • Contract extension of 1 year.
      • New BRIC requirements: ‘Hybrid Augmented Reality’.
      • For sure a good candidate for a new module
      • Leverage through Irisnet
      • (Telecom project of Bxl as Smart City)

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WHY THIS ACHIEVEMENT SHOULD RECEIVE THE AWARD

RESULTS (2)

CSC-mSTC: Outstandingplatforminspiring to join

  • INTERNAL
  • Global interest
    • CSC France request us to share our mobile source code
    • developed on CSC-mSTC (Benjamin Amsaleg & Habib
    • Achkar)
    • CSC-mSTC instance of CSC BE is internally used by
    • different CSC Communities to share best practices or even
    • organize their activities like KSS or trainings
    • A real Leverage opportunity as CSC BE is ready to train
    • other CSC divisions
    • CSC UK request us for CSC-mSTC solution deck
    • (Simon Beniston)
  • REUSABLES
  • Strongreusableand shareablesolution
    • MobilePricing sheet for indicative estimates avoiding overrun!
    • Mobile testingin the Cloud report integrator scripttransforming
    • Cloud testingreports to ALM understandable.
    • Mobile testingin the Cloud deviceselector script. Used to select an
    • availabledevicematchingcriteria(>> Thanks to this, wecanmake
    • use of public Cloud: cost --)
    • Business independant solution applicable in all kind of industry
    • with minimal restriction (Government Services, Manufacturing,
  • Defense, Citizen Services sectors…)
    • Lot of efficient projecttemplates and libraries making good deliveries:
      • Project templates, testing scripts, Qualityreview, UsabilityGuides
  • SHARING
  • Our goal, sharing solution at the highest CSC level
    • Pan European shared solution (CSC France, UK are aware
    • About CSC-mSTC)
    • Sharing best practices of Belgian Mobile Offering
    • eliminating complexity, duplication and ensuring delivery
    • and quality on time
    • Fast learning curve:
      • Any people can learn CSC-mSTC basics within
      • short time
  • STORY
  • Efficient deliveriesimpactingcustomer business
    • Born from 2 motivated CSC Belgium consultants
      • Thibaut de Sany & Marc Durieux
    • Supported by CSC BE Management and developers
    • Driven by innovation, they have delivered an outstanding efficient
    • platformgivingwork to lot of people.

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WEBSITE SCREENSHOTS

  • ENTERPRISE APPLICATION
  • http://profms.irisnet.be
  • or
  • http://FixMyStreet.irisnet.be

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WEBSITE SCREENSHOTS

ENTERPRISE APPLICATION

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WEBSITE SCREENSHOTS

ENTERPRISE APPLICATION

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WEBSITE SCREENSHOTS

ENTERPRISE APPLICATION

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WEBSITE SCREENSHOTS

ENTERPRISE APPLICATION1

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APP SCREENSHOTS

MOBILE APPLICATION

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APP SCREENSHOTS

MOBILE APPLICATION

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APP SCREENSHOTS

MOBILE APPLICATION

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PRICING SHEET SCREENSHOTS

PRICING SHEET OVERVIEW

A few criteria

(~200 rows of criteria)

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PRICING SHEET SCREENSHOTS

PRICING SHEET OVERVIEW

A few criteria

(~200 rows of criteria)

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QUESTIONS AND ANSWERS

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thank you

THANK YOU

Mobile Offering

Belgium

Supported by

Belgian KSO Mobile

https://c3.csc.com/groups/phonegap

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