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Tech Support Confidential Insider Advice on Selecting the Right IT Support #13NTCsuppt

Tech Support Confidential Insider Advice on Selecting the Right IT Support #13NTCsuppt. Ber Yang Roger Hagedorn Karen Graham. What is your burning question about selecting the right IT support?. Questions to ask before you start Overview of major options for IT support Learning activity

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Tech Support Confidential Insider Advice on Selecting the Right IT Support #13NTCsuppt

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  1. Tech Support Confidential Insider Advice on Selecting the Right IT Support #13NTCsuppt Ber Yang Roger Hagedorn Karen Graham

  2. What is your burning question about selecting the right IT support?

  3. Questions to ask before you start • Overview of major options for IT support • Learning activity • Tips for choosing a provider • Questions and wrap-up

  4. Getting Ready

  5. Options for IT Support • Internal staff • Volunteers • On Demand • Managed IT

  6. Staff

  7. Volunteers

  8. On Demand

  9. Managed IT services

  10. Questions to ask • Contract • Relationship tips

  11. Quiz • What’s one question to ask before you choose an IT support option? • Compare and contrast: managed IT vs help desk support • Name two things that can help make your IT support relationship successful. • Your questions?

  12. Evaluate This Session! Enter for a chance to win an NTEN engraved mini iPad!  Search by session title at www.nten.org/ntc/eval

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