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IMPROVE THE QUALITY OF YOUR LIVE CHATS WITH CUSTOMERS PowerPoint Presentation
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IMPROVE THE QUALITY OF YOUR LIVE CHATS WITH CUSTOMERS

IMPROVE THE QUALITY OF YOUR LIVE CHATS WITH CUSTOMERS

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IMPROVE THE QUALITY OF YOUR LIVE CHATS WITH CUSTOMERS

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  1. IMPROVE THE QUALITY OF IMPROVE THE QUALITY OF YOUR LIVE CHATS WITH YOUR LIVE CHATS WITH CUSTOMERS CUSTOMERS By By Ross Gilbert Ross Gilbert chat- -services4u.com services4u.com www.live www.live- -chat www.live www.live- -chat Phone Phone – – 773 455 6676 773 455 6676 Email Email – – sales@live sales@live- -chat chat- -services4u.com services4u.com chat- -services4u.com services4u.com 1

  2. 1.Visibility of the chat button. • The chat button should be placed on your site in such a way that it should not get mixed up with other images. • It has to be clear enough. www.live www.live- -chat Phone Phone – – 773 455 6676 773 455 6676 Email Email – – sales@live sales@live- -chat chat- -services4u.com services4u.com chat- -services4u.com services4u.com 2

  3. 2.Customize your chat window. • Your chat window should show the emphasis of your brand. • It should go with your company color standards. • You can include graphics, icons etc. www.live www.live- -chat Phone Phone – – 773 455 6676 773 455 6676 Email Email – – sales@live sales@live- -chat chat- -services4u.com services4u.com chat- -services4u.com services4u.com 3

  4. 3.Prepare your staff well. • Your live chat services staff should be well prepared to handle the operator panel. • They should be efficient enough in multi tasking if they are handling phone calls as well. www.live www.live- -chat Phone Phone – – 773 455 6676 773 455 6676 Email Email – – sales@live sales@live- -chat chat- -services4u.com services4u.com 4 chat- -services4u.com services4u.com

  5. 4. Pages which bring in most queries need your attention. • You will always have to be attentive towards the pages from which most queries or sales are being generated. • Keep an eye on them as to what needs improvement. www.live www.live- -chat Phone Phone – – 773 455 6676 773 455 6676 Email Email – – sales@live sales@live- -chat chat- -services4u.com services4u.com chat- -services4u.com services4u.com 5

  6. 5. Remind phone callers of the live chat. • It is a good idea to keep reminding phone callers that you offer a live chat support system. www.live www.live- -chat Phone Phone – – 773 455 6676 773 455 6676 Email Email – – sales@live sales@live- -chat chat- -services4u.com services4u.com chat- -services4u.com services4u.com

  7. Presented By Presented By Ross Gilbert Ross Gilbert chat- -services4u.com services4u.com Phone Phone – – 773 455 6676 773 455 6676 Email – – sales@live sales@live- -chat www.live www.live- -chat Email chat- -services4u.com services4u.com Working Hours Working Hours – – 9:00AM To 6:00PM 9:00AM To 6:00PM (EST US) (EST US) www.live www.live- -chat Phone Phone – – 773 455 6676 773 455 6676 Email Email – – sales@live sales@live- -chat chat- -services4u.com services4u.com 7 chat- -services4u.com services4u.com