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Hardwiring the Parent Voice Building a Foundation called Family Support Services

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Hardwiring the Parent Voice Building a Foundation called Family Support Services. Presenters. Kris Green Supervisor, Family support services Ted Hawley Family Action Council . Today’s objective .

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Hardwiring the Parent Voice

Building a Foundation called

Family Support Services


Kris Green


Family support services

Ted Hawley

Family Action Council

today s objective
Today’s objective
  • Describe successful techniques to hardwire family needs for services at the bedside
  • An example of a organizational chart that redefined family-centered care as family support services
  • Using “S.W.O.T.” and “priority matrix,” as tools to start a plan for your hospital on:

1. Goal setting

2. Recruiting parents

3. Funding opportunities

4. Getting established

family centered care is a philosophy of care that
Family-Centered Care is a philosophy of care that
  • Recognizes and respects the pivotal role of the family in the care of an ill child
  • Supports the family, as they define it, building on their strengths
  • Promotes a healthy pattern of living
  • Views professionals and the parents as equals in the goal of achieving what is best for the child
key elements of fcc process
Key Elements of FCC process
  • The family is the constant in the child’s life
  • Information exchange is unbiased
  • Recognize and respects different methods of coping
  • Encourages and facilitates family to family support
  • Found not only in program or at the bedside, but incorporates POLICY
this means that
This means that

through program and administrative development, families and parents are fully integrated in the care delivery at the Children’s Hospital

so that they can be the best parents for their child

who is admitted to the hospital with a diagnosis

that changed their family as they knew it

hospital within hospital providence alaska medical center
Hospital within Hospital:Providence Alaska Medical Center
  • 360 Bed Campus
  • 99-107 Beds are the Children’s Hospital and Women’s Center

- 26 bed pediatric center

- 37 licensed bed NICU (census 45+)

- 32 post-partum

- 7 LDR

  • Outpatient subspecialty clinics
lofty goals bringing change to an 75 yr old hospital
Lofty goals: Bringing change to an 75 yr. old hospital
  • Photo removed

The journey of many steps, is worth the reward

history of family involvement
History of family involvement
  • 1991 - Parents for Parents-Volunteer Group
  • 1996 – Focus group that supported remodel planning and program development
  • 1997 – Family Advisory Council.
  • 1998 – Part time Parent Coordinator hired
  • 2000 – FT position
  • 2004 - Family Support Services concept for FCC initiatives to ancillary services; 1.5 paid parent roles
  • 2006- Family Support Services launched
family support services purpose 06
Family Support ServicesPurpose (06’)

Compassionately provide

therapeutic family-centered care

by collaborating to

support those in need as they navigate the healthcare system.

family support services 06 a multidisciplinary design
Family support services (06’)a multidisciplinary design
  • Program development (in- & out-patient)
  • Volunteers - (Hospital & Community)
  • Parent in Board roles (FAC and Governing)
  • Direct parent support: groups, 1:1, within TCHAP and throughout Ancillary services
  • Initiatives & policy setting with an emphasis on FCC principles
how did we do this
How did we do this?
  • Learned and used business speak to include family involvement in both care delivery and program/space development
  • Research and validate the need for change–example:
    • Direct cost savings
    • Increasing family satisfaction scores.
  • Make the pitch – selling family involvement to a high-level administrator
  • Started small, advertised successes, and promoted both staff and patient satisfaction.
get input from a variety of sources
Get input from a variety of sources. . .
  • Family Action (advisory) Councils
  • Teen or Youth Councils
  • Physicians
  • Nursing
  • RT / Speech / OT / PT
  • Child life, teachers, and navigators
s w o t analysis strengths and weaknesses
S.W.O.T. Analysis: Strengths and Weaknesses

A strength is something a company is good at doing or a characteristic that gives it an important edge

  • A skill or expertise
  • A valuable resource
  • An achievement that creates market advantage

A weakness is something a company lacks or does poorly in comparison to its competition

  • Lack of skill or expertise
  • Poor track record
  • Lack of resources
s w o t analysis opportunities and threats
S.W.O.T. Analysis: Opportunities and Threats

An opportunityis a future situation that can positively change an organization:

  • Increase in demand for services or choice by families
  • Improved satisfaction scores
  • Saves money when continuity of care is woven through units and services where families have needs

A threat is a present or emerging situation that can be hurt the company

  • Competition
  • Low satisfaction scores
  • Inability to attract staff due to satisfaction or advanced technology abilities.
family centered care business speak 101
Family-centered care:Business speak 101







it s your turn
It’s your turn……
  • S.W.O.T. analysis
  • Break into 2 groups
  • Brainstorm S.W.O.T. for YOUR organization on the following topics:
      • Kris: funding and getting established
      • Ted: recruiting and goal setting
  • Come back together with report out
  • Using worksheet, document good ideas for you to shamelessly use…..!
priority matrix tips
Priority matrix tips
  • Bucket similar topics
  • Set expectation that majority rules with following voting tools:
      • Vote using single dot color – most votes win
      • Voting dot value: red, green, yellow
      • Thumbs up or down (yes or no)
priority and payoff matrix
Priority and Payoff Matrix



Tough or Risky

Quick fixes





provided in packets today
Provided in packets today -
  • Worksheets to take back
  • Copy of by-laws
  • Goals and accomplishments of family action council
  • Promotional materials
  • Contact information
The Children’s Hospital at Providence

3200 Providence Drive • POB 196602

Anchorage, AK 99519

Kris Green

907-261-5895 (Phone)