Kendall L. Stewart, MD, MBA, DFAPA April 14, 2008

1. Motivating Yourself and OthersA Practical Process That Will Produce Results1,2A Presentation for SOMC Medical Education Kendall L. Stewart, MD, MBA, DFAPA April 14, 2008 1My aim is to offer practical insights you can put to use in your personal and professional lives. 2Please let me know whether I have succeeded when you complete your evaluation form.

2. Every organizational leader in the world thinks about it every day. It is often the difference between success and failure. It is not easy to create or sustain. Some people have it. Some people don’t. It varies from moment to moment. It varies depending on our interests. Most of us would like to have more of it.1,2 After mastering the information in this presentation, you will be able to Identify three factors that diminish motivation at work, Identify three of the common results of poor motivation in the workplace, Identify three of the most powerful motivators in your life, Identify three practical steps in an effective process for motivating yourself, Identify three practical steps in an effective process for motivating others, Why is this important? 1No patient has ever come in complaining of having too much motivation—except for those with impulse control disorders. 2A patient’s son was motivated to be unmotivated.

3. Meaningless tasks Red tape The BMW club1 Lack of clear goals Failure to set priorities Distractions Over-commitment Information overload No positive feedback Lack of autonomy Unpredictable change in direction Lack of recognition No closure Absence of humor Micromanagement Failure to delegate Bureaucratic hurdles Interpersonal conflict2 Lack of accountability What factors diminish motivation in the workplace? 1Have you ever met a miserable person who did not firmly believe someone else was to blame? 2Disagreeable people take the joy out of work. A hunter shot a duck and the farmer was disagreeable.

4. Laziness Failure Procrastination Poor quality1,2 Resistance Avoidance Tardiness Burnout Demoralization Dissention Frustration Conflict Lack of meaning Absence of pride Resentment Turnover Disengagement Discouragement Negative organizational culture What are some of the results of poor motivation in the workplace? 1One of SOMC’s “silverbacks” recently made an insightful and witty observation. 2”We didn’t start counting surgical instruments until the 1980s, and . . .”

5. Commitment Money Meaning Recognition Love Participation Emotion Appreciation Collegiality Competition Hate1,2,3 Religious beliefs Sense of accomplishment Cultural norms Chance to make a difference Independence Opportunity to serve Duty Habit High energy level Perceived need for change What are some of the most powerful motivatorsin our lives? 1Unfortunately, hate remains one of the most powerful human motivators. 2A patient seriously considered crashing her car into my office. 3Dr. Jitendra Patel told a wonderful story about a woman requesting cyanide.

6. How can you motivate yourself? • Stick with your passions. • Share your enthusiasm. • Hang out with high achievers. • Flavor tedium with pleasure.1,2 • Go with your strengths. • Make lists. • Get yourself worked up. • Stay focused on results. • Act in spite of your feelings. • Just do something. 1I have exercised more than an hour each day for many years. 2I combine exercise with distracting activities that I enjoy.

7. How can you motivate others? • Associate with highly motivated people. • Set a measurable goal. • Recruit a choir. • Make a compelling case. • Use emotional bait. • Set a fire and keep it going. • Lead by example.1 • Produce results. • Make it fun. • Explain how. • Keep doing something new and different. • Celebrate 1Let me tell you an amazing story about SparkPeople.

8. What have you learned? • Motivation—our own and others’—is a major issue in our lives. • It matters at home and at work. • We each have different motivational temperaments. • It’s not a question of getting more, but of harnessing what we’ve got.1,2 • There are effective ways to do that. • Try some of them out. • Don’t let your frustrated longing for perfection keep you from making some progress. 1If you want to see the transforming power of motivation, watch what loving parents do for their kids. 2For a time, my father drove a Dutch Oven Bakery truck and sold door-to-door.

9. Where can you learn more?1 • Adair J, Understanding Motivation. Guildford: Talbot Adair, 1990. • Chandler S, 100 Ways to Motivate Yourself, 1996. • Hilton P, Using Incentives to Reward and Motivate Employees, Personnel Management, 1992,24(9), 49-52. • Rye DE, 1001 Ways to Inspire: Your Organization, Your Team and Yourself, 1998. • Stewart, KL et. al., A Portable Mentor for Organizational Leaders, SOMCPress, 2003 • Straub JT, The Agile Manager’s Guide to Motivating People, April 1998. 1Please visit www.KendallLStewartMD.comto download related White Papers and presentations.

10. How can you contact me?1 Kendall L. Stewart, M.D. VPMA and Chief Medical Officer Southern Ohio Medical Center President & CEO The SOMC Medical Care Foundation, Inc. 1805 27th Street Waller Building Suite B01 Portsmouth, Ohio 45662 740.356.8153 StewartK@somc.org KendallLStewartMD@yahoo.com www.somc.org www.KendallLStewartMD.com 1All speaking and consultation fees are contributed to the SOMC Endowment Fund.

11. Are there other questions? www.somc.org SafetyQualityServiceRelationshipsPerformance 