BUSINESS B3

1. BUSINESS B3 Supply Chain Management

2. Learning Outcomes • Describe supply chain planning and supply chain execution • List and describe the four drivers of supply chain management • Explain supply chain management strategies focused on efficiency • Explain supply chain management strategies focused on effectiveness • Summarize the future of supply chain management

3. Introduction • Supply chain– consists of all parties involved, directly or indirectly, in the procurement of a product or raw material • Supply chain management (SCM) – involves the management of information flows between and among stages in a supply chain to maximize total supply chain effectiveness and profitability

4. Supply Chain Strategies • Supply chain planning (SCP)software– uses advanced mathematical algorithms to improve the flow and efficiency of the supply chain while reducing inventory • Supply chain execution (SCE)software – automates the different steps and stages of the supply chain

5. Supply Chain Drivers

6. Efficiency IT metrics - measure the performance of the IT system including: • Throughput – amount of information that can travel through a system at any point in time • Speed – amount of time to perform a transaction • Availability – number of hours a system is available • Accuracy – extent to which a system generates correct results • Web traffic– includes number of pageviews, number of unique visitors, and time spent on a Web page • Response time – time to respond to user interactions

7. Effectiveness IT metrics – measure the impact IT has on business processes and activities including: • Usability – the ease with which people perform transactions and/or find information • Customer satisfaction – such as the percentage of existing customers retained • Conversion rates – number of customers an organization “touches” for the first time and convinces to purchase products or services • Financial – such as return on investment, cost-benefit analysis, etc.

8. SCM strategies focusing on efficiency are most concerned with using the supply chain to drive down costs SCM strategies focusing on effectiveness are most concerned with using the supply chain to increase customer satisfaction

9. Facilities Driver • Facility – processes or transforms inventory into another product, or it stores the inventory before shipping it to the next facility • Three primary facilities components: • Location • Capacity • Operational design

10. Facilities: Location • Location efficiency – centralize the location to gain economies of scale, which increases efficiency • Information will not stop itself from sending spam, viruses, or highly-sensitive information • Information cannot delete or preserve itself

11. Facilities: Capacity • Capacity efficiency – minimal excess capacity with the ability to produce only what is required • Capacity effectiveness – large amounts of excess capacity which can handle wide swings in demand

12. Facilities: Operational Design • Operational design efficiency – product focus design allows the facility to become highly efficient at producing one single product, increasing efficiency • Operational design effectiveness – functional focus design allows the facility to perform a specific function on many different types of products, increasing effectiveness

13. Inventory Driver • Inventory – offsets discrepancies between supply and demand • Two primary inventory components: • Cycle inventory • Safety inventory

14. Cycle Inventory • Cycle inventory efficiency – holding small amounts of inventory and receiving orders weekly or even daily • Cycle inventory effectiveness – holding large amounts of inventory and receiving inventory deliveries only once a month • Cycle inventory– the average amount of inventory held to satisfy customer demands between inventory deliveries

15. Safety Inventory • Safety inventory efficiency – holding small amounts of safety inventory • Safety inventory effectiveness – holding large amounts of safety inventory • Safety inventory – extra inventory held in the event demand exceeds supply

16. Transportation Driver • Transportation – moves inventories between the different stages in the supply chain • Two inventory components: • Method of transportation • Transportation route

17. Method of Transportation • Method of transportation efficiency– choosing an inexpensive method of transportation increases efficiency, but also typically increases delivery time • Method of transportation effectiveness – choosing an expensive method of transportation to ensure speedy delivery increases effectiveness

18. Transportation Route • Transportation route efficiency– a company can save money by shipping its products to a distributor that ships the products to its customers • Transportation route effectiveness – a company can ship its products directly to its customers

19. Information Driver • Information – an organization must decide how and what information it wants to share with its supply chain partners • Two information components: • Information sharing • Push vs. pull strategy

20. Information Sharing • Information sharing efficiency – freely share lots of information to increase the speed and decrease the costs of supply chain processing • Information sharing effectiveness – share only selected information with certain individuals, which will decrease the speed and increase the costs of supply chain processing

21. Push vs. Pull Information Strategy • Pull information strategy (efficiency) – supply chain partners are responsible for pulling all relevant information • Push information strategy effectiveness – organization takes on the responsibility to push (send) information out to its supply chain partners

22. Wal-Mart’s supply chain management drivers

23. Future Trends:Fastest growing SCM components • Supply chain event management (SCEM) – enables an organization to react quickly to resolve supply chain issues • Selling chain management – applies technology to the activities in the order life cycle from inquiry to sale • Collaborative engineering – allows an organization to reduce the costs required during the design process of a product • Collaborative demand planning – helps organizations reduce their investment in inventory, while improving customer satisfaction through product availability

24. Closing Case One Questions • Summarize SCM and describe Warner-Lambert’s supply chain strategy • Detail Warner-Lambert’s facilities strategy • Detail Warner-Lambert’s inventory strategy • Detail Warner-Lambert’s transportation strategy • Detail Warner-Lambert’s information strategy • Describe what would happen to Warner-Lambert’s business if a natural disaster in Saudi Arabia depletes its natural gas resources