rooter and plumbing

1. Business Name: Rooter & Plumbing Address: 1070 Quesada Ave San Francisco, CA 94124 Phone number: (415) 851-9723 Website: http://www.24-7rooter.com Discription: Late on a Friday we had a backed up main line that was causing dirty water to pool in the alley next to our house. I called for an emergency appointment and everything sounded great. The dispatcher was knowledgeable, she said it sounded like we'd need a rooter and she'd see if anyone in the area has that equipment. They had someone that could be here in an hour. They confirmed my name and address, and texted me the details of the appointment. Everything was in order. I had called a few other places prior to this, nobody could make it here as quickly. So I cancelled with the others since it sounded like I was covered by 24/7 Cut to 5 hours later - no word from 24/7. I called their offices 3 separate times to get a status update. Each time I was "next in queue" or there was a "slight delay". They told me the technician would call me back with an ETA twice. It never happened. At this point I can't cancel because it's so late even the other emergency services aren't taking calls. Is this how they do business? They accept any appointment knowing that you won't cancel because you're stranded? So now it's the next morning and I'm waiting for another service to come here. Had to cancel all my plans today. I understand this was an emergency and short notice, but if they had been honest about the response time I would've just gone with someone else. Maybe I'd have my Saturday back. Keywords: Plumbing, Contractors, Home Services Hours:

2. 12:00AM to 11:00PM GMB: https://www.google.com/maps?cid=12785219178625967625