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GIS-Optimized Order Management: Drive Your Service Delivery

Discover how GIS can optimize your order management system, improve route planning, and enhance customer care and billing. Explore the benefits of integrating geospatial data with other business systems. Learn how to leverage the ArcGIS Platform for continuous order planning and resource availability. Realize the power of location intelligence in maximizing the efficiency of your order management process.

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GIS-Optimized Order Management: Drive Your Service Delivery

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  1. Drive Your Order Management with GISOptimizing Delivery of Service to Location Rodney Conger – Dave Lewis

  2. Order Management Challenge Network Analyst VRP Solver Optimized Work Customer Commitments Availability of Resources Order Management System Geographic Factors Optimized work is fed back into Order Management System

  3. In the past… Import Orders Point-in-Time Planning Order Management System Export Plan

  4. In the past… Import Orders Point-in-Time Planning Order Management System Export Plan

  5. Delivering… Dynamic Route Planning Orders cancelled, updated Resources applied to plan Plan details synchronized Orders received Enterprise reporting

  6. Let’s have a look at how this works… • Esri will present a series of screen shots to illustrate how the system works • For those that are interested, we can follow up with a live demo …Yes, this is real folks ...

  7. ArcGIS Location Platform is the Foundation Geo-spatial Enablement Route Planning Dashboard Reporting Field Crews Integrated Enterprise System Order Management System Geo-Enabled Orders ArcGIS Platform Enterprise Resource Planning Continuous Order Planning Customer Care and Billing Alerting and Exception Management Other Business Systems Geospatial Dashboard and KPI Reporting “GIS Ready” Data Server Online Content and Services

  8. Some Important Wrap Up Notes… • This is a real solution and Esri is currently working on this (not vapor-ware) • Implementation pattern using the ArcGIS Platform • Well-defined interface specifications for business systems (e.g. OMS, ERP, CC&B) • Currently these tools are available via Professional Services engagement

  9. Open Discussion… Were interested in your feedback Does this provide value to your organization? Any suggestions? Rodney CongerImplementation Manager, Logistics rconger@esri.com 909-793-2853 x4446 Dave LewisPractice Manager, Logistics dlewis@esri.com 415-238-3037

  10. Please fill out the session survey in your mobile app Thank you! • Select or search this session’s title in the Mobile App • Click “Technical Workshop Survey” • Answer a few short questions and enter any comments

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