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Knowledge Communication among Experts and Decision Makers in the Realm of Management. Martin J. Eppler, Jeanne Mengis University of Lugano (USI) www.knowledge-communication.org March 2006. Overview. Research Motivation, Questions, and Domains
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Martin J. Eppler, Jeanne Mengis
University of Lugano (USI)
As organizational decision making is becoming increasingly complex and dynamic, the delegation of decision-relevant analyses from decision makers to experts gains relevance and becomes a critical prerequisite for the quality of decision making in management.
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How can I
what I need
How can I
How and by
analyses based on
based on use
Revised expert consultation
based on experiences
The big picture problem (BPP) is the dysfunctional tendency of a group to neglect the global context of an issue by discussing relevant and irrelevant aspects at an inappropriate level of detailwhich does not contribute to the team’s conversational progress or to the common understanding of its main issues.
By classifying knowledge-intensive conversations according to their main objective, managers and experts can align their expectations and behavior, avoid the big picture problem, and optimize their interactions.
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