Loading in 2 Seconds...
Loading in 2 Seconds...
Knowledge Communication among Experts and Decision Makers in the Realm of Management. Martin J. Eppler, Jeanne Mengis University of Lugano (USI) www.knowledge-communication.org March 2006. Overview. Research Motivation, Questions, and Domains
Martin J. Eppler, Jeanne Mengis
University of Lugano (USI)
As organizational decision making is becoming increasingly complex and dynamic, the delegation of decision-relevant analyses from decision makers to experts gains relevance and becomes a critical prerequisite for the quality of decision making in management.
Harkins, P. (1999)
Stasser, G. & Titus, W. (2003)
Mc Leod, J.M., Chaffee, S.H. (1973)
Janis, I. L. (1982)
Alavi, M. and Leidner, D. (2001)
Davenport, T.H. & Prusak, L. (2000)
Von Krogh, G. Ichijo, K. & Nonaka, I. (2000)
Grant, R.M (1996)
Starbuck, W.H. (1992)
Szulanski, G. (1996)
Stasser, Stewart, Wittenbaum 1999
Menon, T & Pfeffer, J.2003
Anderson, J.R (1981)
Mieg, H.A. (2001)
Newell, A., & Simon, H. A. (1972)
Sternberg, R. J. (1998)
How can I
what I need
How can I
How and by
analyses based on
based on use
Revised expert consultation
based on experiences
The big picture problem (BPP) is the dysfunctional tendency of a group to neglect the global context of an issue by discussing relevant and irrelevant aspects at an inappropriate level of detailwhich does not contribute to the team’s conversational progress or to the common understanding of its main issues.
By classifying knowledge-intensive conversations according to their main objective, managers and experts can align their expectations and behavior, avoid the big picture problem, and optimize their interactions.
Alavi, M. and Leidner, D. (2001) Knowledge Management and Knowledge Management Systems: Conceptual Foundations and Research Issues, MIS Quarterly, 25, 1 (2001), 107-136.
Alavi, M. Tiwana, A. (2002) Knowledge integration in virtual teams: The potential role of KMS. Journal of the American Society for Information Science and Technology, 53, 1029-1037
Anderson, J.R. (Ed.) (1981) Cognitive Skills and their acquisition, Lawrence Erlbaum, Hillsdale (NJ)
Baron, J. (2000) Thinking and Deciding, Cambridge University Press, New York
Bazerman, M.H. (1990) Managerial decision making, Wiley, New York
Belkin, N.J. (1980) Anomalous states of knowledge as a basis for information retrieval. Canadian Journal of Information Science, 5, 133-143.
Blackler, F. (1995) Knowledge, Knowledge Work and Organizations, Organization Studies, Vol. 16, No. 6, 1021-1046.
Blau, P.M. 1977. Inequality and heterogeneity: A primitive theory of social structure. New York: Free Press.
Clark, H. H., & Schaefer, F. S. (1989) Contributing to discourse. Cognitive Science, 13, 259–294.24
Davenport, T.H & Prusak, L. (2000) Working knowledge, Harvard University Press, Boston
Eisenhardt, K. M. & F. M. Santos (2000) Knowledge-Based View: A New Theory of Strategy? Handbook of Strategy and Management. A. Pettigrew, H. Thomas and R. Whittington. London, Sage: 139-164.
Grant, L.M. (1996) Toward a Knowledge-based Theory of the Firm, Strategic Management Journal,17b, 109-122
Grant, R. M. (1996) Prospering in Dynamically-Competitive Environments: Organizational Capability as Knowledge Integration. Organization Science 7(4): 375-387.
Gülich, E. (2003) Conversational techniques used in transferring knowledge between medical experts and non-experts, Discourse Studies, 5(2), 235-263.
Harkins, P. (1999) Powerful conversations. How high impact leaders communicate. McGraw-Hill, New York
Higgins, T. (1999) Saying is Believing Effects: When Sharing Reality About Something Biases Knowledge and Evaluations, in: Thompson, L;. Levine J.; Messick D. (Eds.) (1999) Shared Cognition in Organization: The Management of Knowledge, Mahwah: Erlbaum.
Janis, I. L. (1982) Groupthink, Psychological Studies of Policy Decisions and Fiascoes, Houghton Mifflin, Boston
Johnson, P. E. (1983). What kind of expert should a system be? Journal of Medicine and Philosophy, 8, 77-97.
Kahneman, D. & Tversky, A. (Eds.) (2000) Choices, Values, and Frames, Cambridge University Press, Cambridge (UK)
Langley, A. (1995) Between 'Paralysis by Analysis' and 'Extinction by Instinct, Sloan Management Review, 36 (3) 63–76
Lenz, R. T., Lyles, Marjorie A.. (1985) Paralysis by Analysis: Is Your Planning System Becoming Too Rational? 'Long Range Planning. London:18 (4) pg. 64-73
Levine J.; Messick D. (Eds.) (1999) Shared Cognition in Organization: The Management of Knowledge, Mahwah: Erlbaum.
March, J. G. (1994) A Primer on Decision Making, The Free Press, New York
Mc Leod, J.M., Chaffee, S.H. (1973) Interpersonal Approaches to Communication Research, American Behavorial Scientist 16(4), 469-499.
Menon, T. & Pfeffer, J. (2003) Valuing Internal Knowledge vs. External Knowledge: Explaining the Preference for Outsiders, Management Science, 49, 497-513
Mieg, H. A. (2001) The Social Psychology of Expertise. Erlbaum, Mahwah (NJ)
Mikalachki, A. (1983) Does anyone listen to the boss? Business Horizons, January-February, 18-24.
Mitchell, P. (2001) Marrying Communication with Knowledge. The Case for Organizational Linkage, Strategic Communication Management, December/January
Newell, A., & Simon, H. A. (1972) Human problem solving, Prentice-Hall, Englewood Cliffs (NJ)
Okhuysen, G. A., & Eisenhardt, K. M. (2002) Integrating knowledge in groups: How formal interventions enable flexibility. Organization Science, 13(4), 370-387
Olson, G., Olson, J. (2000) Distance Matters, Human-Computer Interaction, 15, 2-3, 107-137.
O’Reilly, C. A. (1980) Individuals and information overload in organizations: Is more necessarily better? Academy of Management Journal, 23, 684-696
Payne, J. W., Bettman, J. R., & Johnson, E. J. (1993) The adaptive decision maker, Cambridge University Press (Cambridge, UK)
Starbuck, W.H. (1992) Learning by Knowledge-Intensive Firms, Journal of Management Studies, 29, 147-175.
Stasser, G. & Titus, W. (2003) Hidden profiles: a brief history. Psychological Inquiry, 14,304-313
Stasser, G., Stewart, D. D., & Wittenbaum, G. M. (1995) Expert roles and information exchange during discussion: The importance of knowing who knows what. Journal of Experimental Social Psychology, 31, 244–265.
Sternberg, R. J. (1998) Metacognition, abilities, and developing expertise: What makes an expert student? In: Instructional Science, 26, 127-140
Szulanski, G. (1996) Exploring internal stickiness: Impediments of the transfer of best practice within the firm, Strategic Management Journal,17: 27-43
Thomas, J. C., Kellog, W. A., & Erickson, T. (2001). The knowledge management puzzle: Human and social factors in knowledge management. IBM Systems Journal, 40, 863-884.
Topp, W. (2000). Generative conversations: Applying lyotard's discourse model to knowledge creation within contemporary organizations. Systems Research and Behavioral Science, 17, 333-340
Von Krogh, G. Ichijo, K. & Nonaka, I. (2000) Enabling Knowledge Creation, Oxford University press, NY