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Stations Made Easy David Sindall Head of Disability & Inclusion david.sindall@atoc

Stations Made Easy David Sindall Head of Disability & Inclusion david.sindall@atoc.org. Overview. Stations Made Easy Explained. How it works. Lessons learned . What next. Stations Made Easy Explained.

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Stations Made Easy David Sindall Head of Disability & Inclusion david.sindall@atoc

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  1. Stations Made EasyDavid SindallHead of Disability & Inclusiondavid.sindall@atoc.org

  2. Overview Stations Made Easy Explained How it works Lessons learned What next

  3. Stations Made Easy Explained • An interactive tool for older and disabled passengers that enables people to evaluate station accessibility. • Covers all 2500+ stations on the GB rail network • Housed within the National Rail Enquiries website (GB’s main rail journey planning website). • Developed in partnership between ATOC/National Rail Enquires and MITIE Compliance (Direct Enquiries).

  4. Stations Made Easy Explained

  5. Stations Made Easy Explained • 3 levels of information • Station Overview • Plan a route • Accessibility Summary

  6. Station Overview

  7. Plan a route Menu Choices Step by step route generated

  8. Accessibility Summary

  9. What we have learnt • Over 500K unique visits to the pages each year. • Reasonable results but still passengers have difficulty locating the information. • For information to be effective it has to be available in a number of different locations. • Mainstreaming is one answer but we also need dedicated sites for older and disabled passengers.

  10. Disability on Board

  11. What next? • A Stations Made Easy Ap. • Considering open station pages up for passenger comments (like with trip advisor). • Stations Made Easy has been shown to work in other languages and in other countries. • Subject to budget could be further developed as a planning assistance tool.

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