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PRESENTATION ON Performance of BSES Yamuna BSES Rajdhani 25 th August, 2003

PRESENTATION ON Performance of BSES Yamuna BSES Rajdhani 25 th August, 2003. BSES RAJDHANI POWER LTD. BSES YAMUNA POWER LTD. Power sector reforms Accelerated power development reforms programme Business plan. Delhi Power Sector Reforms.

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PRESENTATION ON Performance of BSES Yamuna BSES Rajdhani 25 th August, 2003

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  1. PRESENTATION ON Performance of BSES Yamuna BSES Rajdhani25th August, 2003 BSES RAJDHANI POWER LTD. BSES YAMUNA POWER LTD.

  2. Power sector reforms • Accelerated power development reforms programme • Business plan

  3. Delhi Power Sector Reforms The Delhi Power Sector Reforms model achieves a fine balance between the interests of all the stakeholders – Consumers, Investors, Lenders, Employees, Government and Regulator.

  4. Reform chronology Feb, 1999 • Strategy Paper on Reforms • Establishment of Delhi Electricity Regulatory Commission (DERC) • Appointment of SBI Capital Markets Limited (SBI Caps) as financial advisor for the privatization process. • Signing of agreements between GoNCTD and the Workers Union and Junior Engineers (thus ensuring that the process did not have any resistance from within) • Promulgation of Delhi Electricity Reform Ordinance and its ratification by Delhi Legislative assembly • Submission of inception report by SBI Caps based on which GoNCTD took a decision to restructure DVB and privatize the distribution function March, 1999 Dec, 1999 October, 2000 Oct – Nov, 2000 Jan, 2001

  5. Reform chronology Feb 2001 • RFQ issued • Enactment of Delhi Electricity Reform Act • Short-listing of bidders at RFQ stage • Issue of RFP • Submission of Bids • Award Letter of Selection by GoNCTD March, 2001 October, 2001 Nov, 2001 April - May, 2002 May, 2002

  6. Reform chronology May, 2002 • RFQ issued • Implementation of Transfer Scheme & Take Over 1st July 2002 • DERC was constituted on 03/03/99 • Last Petition filed 06/03/03 • Last Tariff Order issued 26/06/03

  7. How the structure looks like DVB Assets Liabilities & Equity • All the assets and liabilities of DVB are acquired by GoNCTD • All the liabilities of DVB are transferred to Holding Company, entire Equity of Holding Company is issued to GoNCTD GoNCTD Holding Company • All the assets are transferred from GoNCTD to successor entities. Assets assigned a value equal to serviceable liabilities • Equity and Debt in the successor entities, equal to the value of Serviceable liabilities is issued in favor of the Holding Company. DISCOM-I Central-East Delhi Electricity Distribution Company Ltd. DISCOM-III North North -West Delhi Electricity Distribution Company Ltd DISCOM-II South-West Delhi Electricity Distribution Company Ltd TRANSCO Delhi Power Supply Company GENCO Indraprastha Power Generation Company Ltd. Structure made operational w.e.f. July 1, 2002

  8. GoNCTD HOLDING CO. Equity sale (51%) PRIVATE COS. 100% 49% 51% 49% 51% 49% 51% 100% GENCO TRANSCO DISCOM-I DISCOM-II DISCOM-III Transaction Structure

  9. Policy Directives • Define the process of privatization • Prescribe the bidding criteria - AT&C loss reduction • Retail tariffs to be same for DISCOMs for five years (upto 2006-07) • Assured 16% post tax ROE on paid up capital & reserves • Differential Bulk Supply tariff (BST) to be the balancing factor • Transition financing by GoNCTD of Rs. 3450 crores to TRANSCO • Incentive sharing @ 50:50 between Discoms and consumers for exceeding the Govt. stipulated AT&C loss levels

  10. Policy Directives - Salient Features • Bulk Supply Tariff (BST) • BST to be the balancing factor to ensure DISCOMs become viable from day one • BST based on the paying capacity of the Discoms • For calculating BST, Commission shall • determine annual revenue of DISCOMs taking the quoted loss reduction figures into account • allow all prudent operating & capital expenses • ensure and allow 16% return on networth • Balance revenue would determine Bulk Supply Tariff • Govt. to make up for the loss suffered by TRANSCO (actual cost of purchase – revenues from DISCOMs) Consumer Friendly BST - obviates tariff shocks

  11. DERC License TRANSCO PPA GENCO Holding Co Loan Agreement License Private co. DISCOM - I DISCOM - II DISCOM - III 51% holding 49% holding Contractual Structure Bulk Supply Agreement / Escrow agreement Shareholders agreement

  12. Loss Targets – Bid • GoNCTD stipulated minimum loss reduction figures for each year • Bidders to quote over and above the minimum targets • Final bid AT&C levels accepted by Govt. :

  13. Loss Targets – Achieved • DERC determined opening loss levels for the year 2002-03. Actual opening loss levels (at the time of takeover in July, 2002) and the AT&C loss levels achieved as on March 31, 2003 are given below:

  14. Power Sector Reforms • 100% Metering • 11 KV Feeders

  15. Energy Accounting All Grid meters and 11 KV feeders are to be metered Phase I Distribution Transformers will be metered Phase II In Progress Execution of above Consumer Indexing is in progress

  16. Energy Accounting - 1 • In Phase 1, all grid input points at 33/66 kV, inter-company transfer points and 11 KV feeders to be metered. Order placed for class 0.2 electronic meters with 15’ integration period. Installation to start from last week of August 03. All existing meters will be replaced. • In phase 2, all Distribution Transformers will be metered. • Consumer Indexing completed in 18 districts out of 21.

  17. Energy Accounting - 2 • Energy Accounting to start after connection of feeder meters. • In Phase 1, it will be w.r.t. energy recorded by feeders • In Phase 2, after connection of DT meters, energy accounting w.r.t. DT meters

  18. APDRP • MOA signed • Committed to implement distribution reforms • Providing Reliable and Quality Power

  19. APDRP APDRP ACCOUNT OPENED - - - - NO

  20. Performance BYPL

  21. Performance BRPL

  22. Initiatives • To reduce T&D losses • Meet anticipated demand increase • To improve billing & collection efficiency

  23. Immediate Issues upon Takeover & Initiatives Undertaken – Short Term Immediate Issues • Unprecedented High Demand,Constrained Supply,Gaps in Organisation, Contractors Problems, Huge expectation as a run up to privatization etc. Initiatives Undertaken – Short Term • Strengthening & streamlining of the organisation structure – CSO created • Consumer Grievance Cell created at Corporate Office • Call Centres’ capacity augmented & operations streamlined • Communication meetings with employees at various level • Resolution of Contractors’ Disputes, etc • Putting System Control Group in place • Payments timings at cash collection counters were increased on working days and counters were also kept open on weekends • Point of Sale machines (POS) were installed at the cash counters with bar-code scanners • Collection system beefed up - Additional Drop Boxes Installed • O & M support - additional FLC vans, outsourcing to UPL & other contractors

  24. Long Term Initiatives – Reliability Improvement O & M • Preventive maintenance scheduling in all 104 EHV grid-substations completed and corrective actions taken. • Preventive maintenance initiated at 11 KV & distribution level also. • Thermographic survey of 39 EHV grid substations completed and corrective action taken. • Contract awarded to Alstom for attending preventive maintenance and emergency breakdowns of EHV Grid sub-stations. • Over 1200 Nos. of burnt distribution transformers sent for repairs.

  25. Long Term Initiatives – Reliability Improvement Breakdown Maintenance • Cell created for monitoring breakdown response time of complaint centers • FLC Vans procured/ordered – three for 66/33 KV and 8 for 11 KV. • Each District given a Breakdown Mobile Van fully complete with all equipment/material to remedy faults • Additional vans being supplemented whenever required • Breakdown staff & complaint staff provided with mobiles so as to reduce time between receipt of complaint and initiation of action

  26. Long Term Initiatives – Reliability Improvement Breakdown Maintenance contd.. • Increased mobility of breakdown staff by way of better conveyance vehicles • Regular monitoring of critical item of stores required for EHV & 11 KV breakdown maintenance • Maintenance Contract being awarded at district levels • Out-sourcing of routine maintenance of 11/0.4 kV unattended/attended Substations

  27. Long Term Initiatives – Customer Care • Call centre’s capacity augmented – inbound seats increased to 323 % than that during the DVB time. • Customer “help desks” opened at district levels (nine opened till now) for “single window” customer service. • More than 190 drop-boxes have been installed across Delhi, Nodia, Gaziabad and Faridabad for easy payment of bills.

  28. Long Term Initiatives – Energy Audit • End-to-end linking of consumers i.e., grid substation to 11 KV feeder to dist. transformer to LT feeder to consumers. • Energy meters on incoming 66/33 KV feeders being installed. • Installation of meters on 11 KV feeders & distribution transformers to be carried out. • Complete end-to-end metering would ensure:- • proper accounting of input & output at each stage • losses occurring at each stage • proper allocation of accountability & responsibility

  29. Long Term Initiatives – Revenue Cycle Improvement Commercial • Consumer Survey & Route Sequencing Completed in all districts but one. • Meter replacement drive underway - would help in eliminating revenue leakages. • All new meters installed are electronic. • 225 Grid meters & 1300 feeder meters being procured

  30. Long Term Initiatives – Revenue Cycle Improvement Commercial contd.. • All LIP consumers read through MRI. • Meter reading through data loggers initiated in number of districts. • Meter reading outsourced to established parties - reading through MRI commenced. • ABB mandated on pilot basis to conceptualize, design & implement electrification of unauthorized colonies on HVDS basis – would arrest major revenue loss.

  31. Long Term Initiatives – Revenue Cycle Improvement Billing & IT • Billing in erstwhile DVB was very disjointed - billing at various places on various platforms and lot of manual billing also. • Since taking over, effort made to integrate billing from various platforms into one single platform. • Cleaning of master database underway – action on exceptions initiated. • Systems and procedures being put into place for data validation at data entry stage itself • Streamlining of payment accounting process completed

  32. Long Term Initiatives – Revenue Cycle Improvement Billing & IT contd.. • For improvement in bill delivery, corrections in database incl. physical checking being undertaken. • Duplicate bill printing facility implemented at districts to provide better and quick service to the consumers • Communication Link between Delhi and Mumbai established and connectivity also established between all district offices and the corporate office.

  33. Long Term Initiatives - Parivartan • Accenture, one of the leading consulting companies roped in to revamp and streamline IT Billing, Metering, Credit Collection & Consumer Care. • Dedicated team of Accenture and BSES formed to embark upon a “Parivartan Initiative”. • The initiative has three objectives • Get a Grip - identify major issues, initiatives, immediate “stop bleeding” actions • Design Solutions – Design appropriate processes & organisational changes • Prioritise & implement – Prioritise initiatives

  34. Long Term Initiatives - Parivartan Metering • Customer Data Management • Meter Information Management • Meter Reading Activities • Data Input to Billing System Billing • Data Entry and Validation • Bill Processing • Bill Printing and Dispatch Credit and Collections • Collection efficiency • Abatements • Payment Accounting • Float Management • Payment Modes • Customer Help Desk • Roadmap for districts and services • Detailed pilot design • Operational and monitoring metrics • IT plan • Organisation Plan • Customer Call Centre • Information management • Integration with back end • Other Customer Touchpoints • Integration with backend Customer Communication

  35. Long Term Initiatives – Load Flow Studies • Detailed load flow & system automation studies proposed to be carried out. • Studies to suggest measures to bring down system losses and improve reliability to world standards – most optimal configuration of network systems. • Reputed experts/consultants appointed recently. • Data compilation completed for Delhi & Mumbai • The work on detailed study report commenced for Delhi & Mumbai simultaneously

  36. BUSINESS PLANS FOR TURNAROUND • HVDS system being implemented in new colonies to be electrified • Preventive Maintenance is strengthened at Grid substation and DT level • GOAB switches being replaced by RMUs • System being augmented • Enforcement and vigilance raids • Network Optimisation and Distribution Automation

  37. BUSINESS PLANS FOR TURNAROUND • Call centre concept in operation for Fault Locating Vans, Cable Jointers • Facilities created for ease of bill payments

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