Customer Satisfaction Snapshot Want to know where you stand? Let us run a Customer Satisfaction Snapshot. CX Group will send out survey invitations to your customers and will analyze the results, sending you a comprehensive report about where you stand and what your customers think. http://www.cxgroup.co
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Customer Experience Group
Want to know where you stand? Let us run a Customer Satisfaction Snapshot. CX Group will send out survey invitations to your customers and will analyze the results, sending you a comprehensive report about where you stand and what your customers think.
We can run the analysis with specific objectives in mind (e.g. verifying new product or service approach) or follow specific rating methodologies (e.g. Net Promoter Score). Use Customer Satisfaction Snapshot as a first step toward customer centricity.
Tracked ‘Asset’ or ‘Touchpoint’ (e.g. each outlet, service, product, department)
1 unit – $5002 units – $9003 units – $1,250ever unit thereafter + $300
Feedback Invitations- For each 5,000 invitations $100
Include Online Reputation- $300 per unit
Additional Feedback Channels - $500 per channel
Our consultants will kick off the project with an introductory call.
A number of calls will follow through which we will understand your business and your objectives.
We send out invitations to customer segments and collect feedback data.
We scrape the Internet for additional review data.
Our consultants processes the data and compiles report.
A handover online presentation will be conducted to walk you through the research findings.
Participate in a 1h introductory call.
Participate in additional call interviews to provide us with information about your business.
Send us a list of all the customers you would like to contact
Be available for an online presentation where results are shared.
2701 S Bayshore Drive, #303
Coral Gables 33133
Florida, United States
T & SMS: +1 (305) 985 5550