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Migration Overview. Overview Migration. Personal visit from Red Condor, President & CEO, Tom Steding to discuss his “Personal Guarantee” Technical and Operations Support MarComm Support - End User Resources & Training Referrals from Red Condor Migration Successes. Tom’s Personal Guarantee.

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Overview Migration

  • Personal visit from Red Condor, President & CEO,Tom Steding to discuss his “Personal Guarantee”
    • Technical and Operations Support
      • MarComm Support- End User Resources & Training
    • Referrals from Red Condor Migration Successes

Tom’s Personal Guarantee

  • As the President and CEO of Red Condor, I offer my personal guarantee that my team of email security experts will provide you with exceptional service and support during your migration to make the transition as painless as possible for both your administrative team and your customers. I also offer my personal guarantee that our technology and services will perform better and be as cost effective as possible – giving your organization maximum value….
  • Dr. Thomas Steding, President & CEO Red Condor

Technical Support

  • Technical Support and Training
    • Dedicated Account Manager to assist with your Migration
    • Admin Technical Training (online or onsite, as needed)
  • Easy-to-Use Administrator Interface
    • Tools designed to enable a smoother transition
      • Import users and white/blacklists via scripts
      • Setup account discovery/sync
  • Seamless User Experience (Simple & intuitive)
    • Branding & Customization
    • Supports Auto-login (To Quarantine/Settings from Spam Digest, Webmail or Web)
  • Operations Support
    • Back-up Call Center support for up to 15 days to handle any overflow calls from your end-users
    • 24 x 7 x 365 Customer Support: US-Based, Email security experts available around-the clock to answer your questions

MarComm & User Resources

  • MarComm Support
      • Online materials to easily transition and train your admins and customers on the new system

Referrals from Migration Successes

“Deployment (of the Red Condor appliance) was fast; the appliance has performed as promised with very high block rates with few false positives, and with the integrated disaster recovery and backup capabilities, we are much more at ease with our email security. We have also been impressed with the customer support team at Red Condor, which facilitated a quick transition to the MAG2700 and continues to be very responsive to our needs.”

- Jason Stokes, Network Analyst

“I just wanted to drop you a line and let you know how impressed I am with your support.  Thus far in our migration Red Condor has gone above and beyond what 702 has asked.  Every time we have to call in we are once again reassured that we made the right decision to go with Red Condor.”

- Kenny Bud, Network Manager

“…our new Red Condor service is working great. Going from 7 servers processing spam alone to the Red Condor email security system that integrates a local network appliance with Hosted service has removed a tremendous burden from our network. Additional servers can now be re-tasked for other uses. You guys have your act together. Our migration went smoothly. Working with your support group has been excellent and has felt more like a provider should treat a customer. Personal attention is what we are use to and we have received that from Red Condor since day one.”

- Alex Jones, Network Operations Manager