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OCR Cambridge National in Health and Social Care (Level 1/2)

OCR Cambridge National in Health and Social Care (Level 1/2). R022 Communicating and working with individuals in health, social care and early years settings. Communication. What types of communication are used in Health and Social Care settings?. Communication.

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OCR Cambridge National in Health and Social Care (Level 1/2)

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  1. OCR Cambridge National in Health and Social Care (Level 1/2) R022 Communicating and working with individuals in health, social care and early years settings

  2. Communication What types of communication are used in Health and Social Care settings?

  3. Communication Verbal – eg clarity/tone/pace/ empathy

  4. Communication Non-verbal – eg Body language/gestures/facial expressions

  5. Communication Written – eg leaflets/letters/care plans

  6. Communication Specialist – eg braille/sign language/advocates

  7. Non Verbal Body Language Non Verbal Body Language can often convey more information than verbal communication.

  8. What do you think this body language means? Excitement? Anger? Exasperation?

  9. What do you think this body language means? Relaxation? Frustration? Indifference?

  10. Can our body language say one thing and our verbal communication say something else?

  11. What skills and qualities does a practitioner need to find out how someone really feels?

  12. professional manner soft voice respect understanding empathy patience

  13. So what may stop a person from communicating effectively with a practitioner?

  14. Barriers to communication Inadequate space Poor lighting

  15. Barriers to communication Patronising language Speech difficulties

  16. Barriers to communication Noisy environment Inappropriate body language

  17. Ways to overcome barriers Adapting the environment Calm tone Staff training

  18. You will… Understand the personal qualities that contribute to effective care. Understand how to communicate effectively. Be able to communicate effectively within a health, social care and early years setting.

  19. Thank you for using this OCR resource Other OCR resources are available at www.ocr.org.uk To give us feedback on, or ideas about, the OCR resources you have used e-mail resourcesfeedback@ocr.org.uk

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